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Neighborly®Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong strategic and operational leadership in franchise operations, with expertise in financial management, team development, and the implementation of effective operating strategies and policies. Proficient in managing multi-unit operations and ensuring compliance with franchise agreements and standards.
Highest-signal resume keywords
Strategic LeadershipFinancial ManagementTeam DevelopmentOperational PerformanceFranchise Compliance
About the role
Key responsibilities & impact- Provide strategic and operational leadership for Aire Serv
- Partner with the Brand President to develop and execute operating plans, budgets, growth strategies, and Brand priorities
- Lead franchise system operational performance, including sales growth, profitability, same-store sales growth, and consistent execution of Brand standards
- Establish and improve operating policies, systems, tools, and processes
- Lead, develop, and manage Franchise Business Coaches and assigned support team members
- Oversee evaluation of franchisee financial and operational performance, annual budgets, operating plans, KPIs, and overall business health
- Develop communication, training, reporting, and benchmarking practices for franchise owners and Brand leadership
- Collaborate with Legal, Compliance, Training, Marketing, and other teams on franchise agreements, regulatory compliance, receivables, documentation, meetings, training, and Brand events
- Evaluate new services, products, and vendor opportunities and maintain productive vendor relationships
- Perform other duties as required
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field; an equivalent combination of education and relevant experience may be considered
- Ten or more years of experience in operations, franchise operations, multi-unit operations, field leadership, or a related role
- Experience leading and developing teams supporting business owners, franchise owners, or geographically dispersed operating locations
- Experience managing financial and operational performance, including budgets, profit and loss statements, key performance indicators, and business plans
- Experience developing and implementing operating strategies, policies, systems, and processes across a distributed organization
- Strong strategic and operational leadership skills
- Strong financial and analytical skills, including interpreting balance sheets and operational reports
- Excellent verbal and written communication skills
- Strong organizational and project-management skills
- Ability to resolve conflict objectively and professionally
- Ability to handle sensitive and confidential information with discretion
- Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint or similar tools
- Ability to travel up to 20% for franchise visits, company meetings, conferences, and Brand events
- Preferred: experience within a franchise system or multi-unit service organization
- Preferred: experience in HVAC, home services, or a related service-based industry
- Preferred: experience with franchise agreements, Franchise Disclosure Documents, and franchise compliance requirements
- Preferred: experience leading field-based teams, including Franchise Business Coaches or similar operational support roles
Benefits
Comp & perks- Equity and bonus opportunities
- Comprehensive benefit offerings available through Neighborly Benefits
- Hybrid work model
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementBudget ManagementKey Performance IndicatorsBusiness PlansFranchise AgreementsPolicy DevelopmentAnalytical SkillsConflict ResolutionProject ManagementMulti-Unit Operations
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsProfessional DiscretionCollaboration
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPoint
Industry Keywords
Franchise OperationsHVACHome ServicesService-Based IndustryFranchise Disclosure Documents