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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operations leadership, business transformation, and Shared Services optimization, with a strong focus on strategic initiative execution and stakeholder engagement. Proficient in program management, financial analysis, and continuous improvement methodologies to drive measurable business outcomes.
Highest-signal resume keywords
Operations LeadershipBusiness TransformationProgram ManagementLean Six SigmaStakeholder Engagement
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, ownership, and measurable outcomes.
- Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
- Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
- Embed continuous improvement and root-cause analysis to deliver productivity, cost, and resource-efficiency gains.
- Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
- Lead cross-functional delivery of new client implementations, transitions, and transformation initiatives.
- Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders, and drive outcomes.
- Strengthen executive visibility through dashboards, KPIs, and performance reviews linking operational and financial results, client experience, risks, and strategic priorities.
- Partner with IT and business leaders on automation, technology adoption, and digital enablement tied to measurable business value.
- Advise the COO and senior leaders, frame decisions and trade-offs, align stakeholders, and turn complex challenges into focused action.
- Represent SPS in client discussions involving implementations, transitions, strategic reviews, and initiatives requiring executive leadership.
- Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
- Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.
- Demonstrate executive presence, business acumen, operational credibility, sound judgment, and a culture of accountability, collaboration, continuous improvement, and results.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Information Systems, or a related field required.
- Master’s degree in Business Administration (MBA) or a related discipline preferred.
- 10–15+ years of progressive experience in operations leadership, business transformation, Shared Services, operational excellence, or enterprise program management.
- Experience as a VP of Operations, senior operations executive, or Chief of Staff supporting an executive leader, preferably in a B2B services organization.
- Demonstrated results leading cross-functional transformation, Shared Services optimization, complex implementations, or operating model redesign.
- Strong program management skills spanning planning, governance, resource alignment, risk, and change management.
- Experience with Lean, Six Sigma, or similar operational excellence methods; Six Sigma Green Belt preferred and PMP a plus.
- Strong financial and analytical acumen, executive communication, stakeholder influence, and credibility with clients.
- Executive presence, business acumen, operational credibility, sound judgment, and ability to influence across functions and levels.
- Ability to communicate clearly and objectively with executives and clients.
- Ability to sit for extended periods and perform computer-based work.
- Ability to use a computer, keyboard, mouse, telephone, and standard office equipment, including repetitive hand and wrist movements.
- Ability to see and review information on computer screens and printed materials and adjust focus.
- Ability to distinguish colors and differences in color, shades, brightness, and contrast.
- Ability to hear and understand spoken information in person, by telephone, and during virtual meetings, with or without reasonable accommodation.
- Ability to communicate verbally in a clear and understandable manner.
- Ability to read, comprehend, analyze, and accurately enter detailed numerical and written information.
- Ability to use fine motor skills and manual dexterity.
- Ability to occasionally stand, walk, or move within an office or client site.
- Ability to travel periodically; approximately up to 25% travel is required.
Benefits
Comp & perks- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- Recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Employee and client referral bonuses are available for current employees.
- Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, and Entertainment Discounts.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AdministrationOperations ManagementSupply Chain ManagementProgram ManagementProcess RedesignResource AlignmentRisk ManagementChange ManagementData AnalysisPerformance Metrics
Soft Skills
Executive CommunicationInfluenceCollaborationJudgmentAccountability
Tools & Technologies
DashboardsKPIsAutomation ToolsDigital Enablement
Certifications & Qualifications
Six Sigma Green BeltPMP
Industry Keywords
Shared ServicesB2B ServicesOperational ExcellenceClient ExperienceContinuous Improvement