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Posted: 10/17/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support with a focus on resolving inquiries efficiently across multiple channels. Proficient in using CRM and helpdesk tools to enhance customer satisfaction and streamline processes.
Highest-signal resume keywords
Customer Support ExperienceHelpdesk Tools ProficiencyExcellent English CommunicationAttention To DetailE-Commerce Support Experience
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, live chat, and email within defined service levels
- Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
- Escalate complex cases to the right team with clear, complete notes
- Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
- Identify recurring issues and share feedback to improve help articles and processes
- Meet quality, productivity, and customer satisfaction targets
Requirements
What you’ll need- 1+ year of experience in customer support, call center, or client-facing service roles
- Excellent spoken and written English
- Calm, empathetic, and solution-oriented communication style
- Comfortable using helpdesk, CRM, and ticketing tools
- Strong attention to detail and ability to multitask across channels
- Availability to work U.S. business hours
- Based in the Philippines, with a reliable home office setup and stable internet connection
- Experience supporting U.S. customers
- Experience in e-commerce, SaaS, or healthcare support
Benefits
Comp & perks- Health Maintenance Organization (HMO)
- Paid Time Off (PTO)
- Mental Health Leave
- Birthday Leave
- Gym Allowance
- Extra Holiday Pay
- Remote Work Setup
- Opportunities for professional growth and development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingAccount ManagementOrder ManagementBilling ResolutionProduct Issue Resolution
Soft Skills
Empathetic CommunicationSolution-Oriented MindsetMultitasking AbilityCalm Demeanor
Tools & Technologies
ZendeskGorgiasFreshdeskCRM Software
Industry Keywords
Customer SatisfactionU.S. Business Hours AvailabilityClient-Facing RolesHealthcare SupportSaaS Support