Customer Support Ambassador III – Coding, Scripting, AI Experience
Octal Technical Solutions
Posted: 10/22/2026SQL
Business Development Support Specialist
Delegate CX
Posted: 10/22/2026
Customer Support Specialist
CUBE
Posted: 10/22/2026Swift
Customer Support
Lago
Posted: 10/22/2026
Customer Support Representative
NeoWork
Posted: 10/22/2026
Customer Support Specialist
Apollo.io
Posted: 10/21/2026
Customer Service Representative
TDCX
Posted: 10/21/2026
LTL/FTL Operations Support Specialist
Expedock
Posted: 10/21/2026
Customer Support Specialist, AI SaaS Platform
Hire Overseas
Posted: 10/21/2026
Customer Service Representative – eCommerce
Paired
Posted: 10/21/2026
Guest Support Specialist
Nestify
Posted: 10/20/2026
Customer Care Agent
doola
Posted: 10/20/2026
Sales Support Specialist
Orro Group
Posted: 10/20/2026
Customer Care Agent
Sauce
Posted: 10/19/2026Cloud
Customer Experience Executive
Probe CX
Posted: 10/19/2026Customer Service Specialist
TDCX
Posted: 10/19/2026Customer Service Representative
TDCX
Posted: 10/17/2026Customer Service Representative
TDCX
Posted: 10/17/2026Customer Service Representative
TDCX
Posted: 10/17/2026Customer Service Representative
TDCX
Posted: 10/17/2026Customer Support Ambassador III – Coding, Scripting, AI Experience
Octal Technical SolutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advanced technical and functional support for software solutions, with a focus on CRM configurations, product integrations, and effective communication. Proficient in utilizing AI-powered tools and automation solutions to enhance customer support processes and meet performance metrics.
Highest-signal resume keywords
CRM ConfigurationProduct IntegrationSQL Query UtilizationAI-Powered ToolsCustomer Satisfaction
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide advanced technical and functional support for the company's software solutions via phone, email, and chat
- Resolve complex issues involving CRM configurations, product integrations, and software navigation
- Serve as the primary escalation point for customer support concerns
- Facilitate MBRs for PMCs
- Coordinate with Tier 3, Development, and cross-functional teams to drive issue resolution
- Document customer interactions, resolutions, and escalations
- Maintain clear communication and accurate ticket management
- Stay current on product updates and collaborate on support process improvements
- Meet KPIs for response time, resolution rate, and customer satisfaction
- Report to the Customer Support Performance Coach or Senior Customer Support leadership
- Leverage AI-powered tools, knowledge assistants, and automation solutions
- Utilize scripts, SQL queries, and automation tools to streamline support tasks and identify workflow automation opportunities
- Contribute to AI knowledge bases and solution documentation
- Test and adopt new AI-driven support capabilities while complying with company AI governance guidelines
Requirements
What you’ll need- No specific requirements stated in the posting
Benefits
Comp & perks- Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
- Health Insurance
- Standard Leave (Emergency, Sick, and Vacation)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software NavigationIssue ResolutionTicket ManagementDocumentationWorkflow Automation
Soft Skills
Clear CommunicationCollaborationProblem Solving
Tools & Technologies
AI Knowledge AssistantsAutomation Solutions
Industry Keywords
Customer SupportKPI ManagementEscalation PointCross-Functional Teams