NPS Prism

Product Specialist

NPS Prism
Posted 10/21/2026full-timeSão Paulo • BrazilJuniorMid-LevelWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical reasoning and structured problem-solving capabilities, with proficiency in Excel, SQL, and data visualization tools like Tableau or Power BI. Experience in product management and customer insights, along with a solid understanding of client needs and data quality-control processes, is essential.

Highest-signal resume keywords
Proficiency In ExcelProficiency In SQLExperience With TableauStrong Analytical ReasoningExperience In Product Management

Tech Stack

Tools & technologies
PythonSQLTableau

About the role

Key responsibilities & impact
  • Execute product delivery tasks across development, maintenance, and improvement of NPS Prism instruments
  • Monitor surveys, oversee data flows, review dashboards, and validate analytical models
  • Run analyses to support client-facing deliverables
  • Turn data into clear, structured narratives for technical and non-technical audiences
  • Collaborate with Associate Product Managers and Product Managers to design and improve product features
  • Contribute to hypothesis generation, structured problem-solving, and solution scoping
  • Ensure timely, accurate, zero-defect outputs across workstreams
  • Understand client needs, answer data and methodology questions, and resolve critical workstream issues
  • Identify and support process improvement, automation, and quality enhancements
  • Collaborate with Operations, Commercial, and Tech teams

Requirements

What you’ll need
  • Bachelor's degree in Business, Economics, Engineering, Statistics, Data Science, Social Sciences, or a related field
  • 2+ years of relevant experience in product management, customer insights, business consulting, primary market research, data visualization, or analytics
  • Strong analytical reasoning and structured problem-solving
  • Ability to work independently on complex workstreams
  • Proficiency in Excel and SQL
  • Experience with Tableau or Power BI and ability to build and validate client-facing dashboards
  • Strong communication and presentation skills
  • Fluency in English
  • Experience in Agile environments and familiarity with product development cycles preferred
  • Familiarity with survey design, programming, and fielding processes preferred
  • Familiarity with Databricks preferred
  • Experience with data quality-control processes preferred
  • Experience with Alteryx preferred
  • Proficiency in Python or R preferred
  • Background in CX, customer journey mapping, or NPS methodology preferred
  • Previous client-facing or consulting experience preferred

Benefits

Comp & perks
  • Bain’s award-winning collaborative work culture
  • Opportunities to develop product craft and broaden impact over time
  • Diversity, inclusion, and collaboration-focused work environment
  • Professional and personal growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data VisualizationAnalytical ModelingSurvey DesignData Quality-Control ProcessesHypothesis GenerationStructured Problem-SolvingAutomationClient-Facing DeliverablesData AnalysisSolution Scoping
Soft Skills
Strong CommunicationPresentation SkillsAbility To Work Independently
Tools & Technologies
TableauPower BIExcelSQLDatabricksAlteryxPythonR
Industry Keywords
Product ManagementCustomer InsightsBusiness ConsultingPrimary Market ResearchNPS MethodologyCXCustomer Journey MappingAgile Environments