Patient Services Associate – OBGYN
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Posted: 10/21/2026Patient Services Associate – OBGYN
Ohio State University PhysiciansCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong patient support capabilities, including managing patient records, scheduling, and handling inquiries while ensuring exceptional customer service. Proficient in using job-related software and systems to maintain accurate patient information and facilitate office functions.
Highest-signal resume keywords
Patient Support ServicesCustomer Service ExperienceEMR ManagementProblem Solving SkillsInterpersonal Skills
About the role
Key responsibilities & impact- Coordinate and provide patient support services
- Answer phones, direct calls, greet patients and visitors
- Maintain patient medical records via EMR or paper charts
- Assist with patient scheduling and perform office functions
- Handle patient payments as applicable
- Register and check in patients
- Update patient demographics and insurance coverage in the computer system
- Take and relay messages or scripted care directions
- Respond to patient and staff inquiries and communicate with referring physician offices
- Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
- Document patient activities
- Monitor patient wait times and notify appropriate clinical staff of excessive waits
- Open and route incoming mail; distribute correspondence, reports, and office supplies; mail form letters
- Track and record patient information or program data
- Request and handle referrals and medical records from referring offices
- Schedule appointments when directed
- Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
- Complete paperwork to facilitate and track deposits
- Contact insurance companies and obtain registration or procedural pre-certifications as assigned
- Travel to other clinical facilities as needed to accommodate staffing levels
- Perform other duties or special projects as assigned
Requirements
What you’ll need- High School diploma or equivalent
- One year of customer service experience
- Skill in problem solving
- Ability to manage multiple priorities
- Ability to convey information both in writing and verbally
- High level of interpersonal skills to handle sensitive and confidential situations
- Ability to provide exceptional customer service
- Ability to perform functions using job-related software and systems
- Travel may be required to accommodate staffing levels at other clinical facilities
- Attendance, promptness, professionalism, attention to detail, cooperation with co-workers and supervisors, and politeness to customers, vendors, and patients
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Health reimbursement accounts
- Flexible spending accounts
- Retirement benefits
- Employee assistance program
- Paid time off
- Holidays
- Wellness program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SchedulingMedical Record MaintenanceCo-Pay CollectionData TrackingInsurance Verification
Soft Skills
Attention to DetailCommunication SkillsProfessionalismMulti-Priority ManagementPoliteness
Tools & Technologies
Job-Related SoftwareComputer Systems
Industry Keywords
Patient Check-InReferral ManagementClinical Facility CoordinationCash Drawer Management