R1 RCM

Customer Support

• Help patients navigate the registration process
• Answer patient questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during stressful situations
• Register patients efficiently across multiple computer systems
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Customer Service Representative – Part Time, Patient Registration

Representative

• Help patients check into the hospital
• Answer patient questions during registration
• Collect patient and insurance information accurately and quickly
• Work on computers and answer phones to intake information
• Enter registration details across multiple screens and programs
• Coordinate registration information between physician and nurse check-ins
• Ask follow-up questions, build rapport, and ease patient anxiety
• Assist patients with completing registration
• Work around clinicians and interruptions caused by emergent clinical care
• Work in a fast-paced environment, often on your feet
• Contribute to patient care and customer success as part of R1 RCM’s healthcare revenue-cycle services

Patient Registration Representative

Human Resources

• Collect, compile, structure, analyze, and report HR metrics and data from Workday, employee surveys, exit interviews, employment records, government labor statistics, competitors’ practices, and other sources
• Analyze data and statistics for trends and patterns related to attrition, turnover, and employment-law compliance
• Plan and create business and client-facing data presentations
• Prepare reports, present results, and highlight findings and areas for additional consideration
• Support HR Business Leaders with performance management and merit increase/bonus processes by collecting data and conducting follow-up
• Provide cross-functional support for talent planning, engagement survey review, and action planning
• Participate in ad hoc Human Resources projects involving Total Rewards, Talent Management, I&D, and Organization Design
• Leverage AI-powered tools and techniques to enhance data analysis, automate reporting, and generate strategic HR insights

HR Analyst

Analyst

• Validate and review hospital accounts believed to have additional revenue opportunity
• Confirm claim reimbursement and ensure no additional variables impact reimbursement
• Diagnose root causes of underpayments
• Work with other support teams to resolve underpayments
• Use the client’s Patient Accounting system, payer portals/websites, and R1’s proprietary software to research accounts in the work queue
• Review created opportunities and evaluate expected reimbursement calculations
• Determine whether opportunities should be pursued with the payer and identify the required action
• Document accounts with information supporting appeal and resolution efforts
• Identify how underpayments occurred and what the client could have done to prevent them
• Meet required production, accuracy, and efficiency benchmarks

Revenue Cycle Analyst – Underpayments

Security Engineer

• Lead cybersecurity governance, risk, and compliance capabilities protecting R1 and customer information assets and technology infrastructure
• Report to the Deputy CISO
• Lead a US- and India-based team, including approximately two to three direct reports and a broader team of approximately five employees
• Develop and execute the strategy and operating program for assessing, monitoring, and mitigating cybersecurity risk from third parties and suppliers
• Oversee customer cybersecurity questionnaires, customer cyber risk assessments, risk-exception processing, and maintenance of the cyber risk register
• Build and mature scalable governance and third-party risk capabilities, including procedures, documentation, controls, reporting, and stakeholder accountability
• Review and optimize processes for efficiency and effectiveness, leveraging automation where appropriate
• Partner with customers and internal relationship leaders on cybersecurity inquiries and time-sensitive business needs
• Collaborate with IT, Product Development, Procurement, Compliance, business leaders, and Security teams to reduce risk and address customer, contractual, regulatory, and operational requirements
• Ensure alignment with regulatory requirements, industry standards, company policies, and cybersecurity best practices
• Develop and maintain program procedures, standards, and supporting documentation
• Define and communicate program performance, risk trends, priorities, and recommendations to senior management and stakeholders
• Monitor industry trends, emerging threats, and evolving cybersecurity governance and third-party risk practices
• Foster security awareness, accountability, collaboration, and continuous improvement
• Manage relationships with external partners, including security vendors and consultants

Director, IT Security Risk

Auditor

• Audit inpatient cases for DRG validation and/or documentation improvement
• Review accounts in proprietary software and client EMR systems to validate accounts
• Review inpatient medical records for validation of DRG assignment
• Provide detailed rationale and supporting evidence for recommendations and findings
• Use industry-recognized references, including ICD-10 Official Guidelines for Coding and Reporting, AHIMA Standards of Ethical Coding, AHIMA Practice Briefs related to compliant querying, and AHA Coding Clinics

DRG-V Auditor I

Onboarding Specialist

• Execute key deliverables with a large, approximately 100-person cross-functional team to onboard new customers onto the R1 operating system
• Anticipate and mitigate project risks
• Serve as an escalation point to remove barriers and put teams on a path to success
• Monitor and track customer onboarding milestones, deliverables, and timelines
• Provide frequent updates on progress, obstacles, and overall performance
• Drive cross-functional alignment across R1 and customer organizations
• Develop deep operational expertise and understanding of R1’s business model and pricing mechanics
• Partner with the Customer Executive team to align operational objectives
• Serve as a thought leader for Customer CFO and Executive teams
• Build strong, enduring relationships across the customer enterprise
• Deliver highly satisfied, referenceable customer counterparts, including CFOs, CEOs, and Executive Sponsors
• Deliver Year 1 proforma expectations, including cost and performance targets
• Demonstrate a growth- and solutions-oriented mindset and foster goodwill and collaboration
• Participate in R1 strategy development as a thought leader and content expert
• Share best practices, optimize performance, and lead transformation

Senior Director – Customer Onboarding

Operations

• Oversee day-to-day management of end-to-end or co-managed revenue cycle engagements
• Support relationships with key client counterparts through regular communication about revenue cycle performance
• Partner with Service Delivery to present updates and address client needs with executive stakeholders
• Support initiatives designed to improve KLAS and NPS scores
• Collaborate with service delivery and operational teams to align objectives, assess performance, and develop remediation plans
• Support action plans addressing identified drivers, risks, and barriers
• Assist functional leaders with daily operational decisions at assigned hospitals
• Support projects that improve operational performance metrics
• Translate day-to-day insights into best practices that optimize performance and support transformation
• Develop standardized analysis and client presentation templates
• Perform other assigned duties

Senior Ops Lead

Manager

• Support middle revenue cycle functions spanning client management, medical coding operations, quality compliance, and process improvement
• Manage goals, objectives, strategic plans, and policies and procedures for regional hospital clients
• Ensure service level agreements are met by monitoring team performance, productivity, and quality targets
• Provide ongoing guidance, coaching, and support to the coding team
• Conduct daily and weekly coding performance reviews to meet KPIs
• Identify and report barriers and defects to customers and leadership
• Address moderate to complex coding workflow issues
• Lead project plans for issue resolution and escalate key performance barriers as needed
• Collaborate with the quality review team to address coding quality issues
• Implement improvement plans and ensure staff compliance with performance standards

Regional Coding Manager

Auditor II

Counselor

• Travel between multiple hospital floors and visit uninsured and underinsured patients in their rooms to review financial needs and available resources
• Screen for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs
• Help patients complete applications and gather required documents
• Explain coverage options, application steps, and next steps
• Discuss estimated patient responsibility and available payment options, and support collection of amounts due
• Track application status, follow up on missing information, and document activity accurately
• Protect patient privacy and collaborate with clinical, Patient Access, and revenue cycle teams
• Balance compassionate service, accuracy, and productivity in a fast-paced hospital setting

Financial Counseling Representative

Payroll

• Lead end-to-end payroll operations for a large, complex, multi-state employee population
• Develop and execute the enterprise payroll strategy, operating model, governance framework, and capability roadmap
• Establish payroll service levels, performance metrics, escalation processes, and governance routines
• Lead, develop, and retain payroll leaders and team members through organizational design, succession planning, and capability building
• Own the payroll compliance and control framework, including federal, state, and local regulations and tax requirements
• Provide executive oversight of SOX controls, audits, risk assessments, compliance monitoring, and issue remediation
• Oversee payroll tax operations, agency relationships, reconciliations, and payroll-to-general-ledger integrity with Finance and Tax
• Identify, assess, and mitigate payroll-related financial, operational, and regulatory risks
• Lead payroll technology strategy, including system enhancements, integrations, testing, data governance, and implementation initiatives
• Serve as business owner for payroll-related requirements involving payroll, time tracking, leave administration, and absence management
• Drive automation, process standardization, continuous improvement, and transformation initiatives
• Manage strategic payroll vendor relationships and ensure service quality, compliance, contract performance, and continuous improvement
• Deliver executive reporting and actionable insights on payroll performance, trends, risks, workforce impacts, and transformation progress
• Own payroll policies, procedures, controls documentation, governance standards, and business continuity planning
• Provide payroll leadership for mergers and acquisitions, organizational restructuring, geographic expansion, and workforce transformation activities

Director of Payroll

Project Manager

• Lead and execute complex projects with significant business impact from strategic planning through completion
• Develop and implement project management processes and methodologies
• Improve consistency, efficiency, and accountability across the organization
• Enhance operational efficiency and remove inefficiencies using data analysis and Lean and Six Sigma continuous improvement methodologies
• Manage stakeholder relationships and communication
• Provide regular reports and updates on project progress, risks, and resource allocation
• Guide organizational transformation and change management activities
• Ensure successful adoption of new initiatives and processes
• Implement a standardized global project management methodology to streamline project execution and enhance cross-functional collaboration

Customer Service Representative – Part Time, Patient Registration

Patient Registration Representative

HR Analyst

Revenue Cycle Analyst – Underpayments

Director, IT Security Risk

DRG-V Auditor I

Senior Director – Customer Onboarding

Senior Ops Lead

Regional Coding Manager

Auditor II

Financial Counseling Representative

Financial Counseling Representative

Director of Payroll

Project Management Manager