RELX

Customer Success Manager

RELX
Posted 10/21/2026full-timeUnited StatesMid-LevelSenior💰 $65,600 - $109,200 per yearWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced consultative skills and strong client service orientation, leveraging in-depth knowledge of LexisNexis Risk Solutions products to enhance client experience and drive continuous improvement. Excels in communication, project management, and analytical problem-solving to address complex business challenges.

Highest-signal resume keywords
Client-Facing ExperienceAdvanced Consultative SkillsProject Management SkillsAnalytical Problem-Solving SkillsStrong Communication Skills

About the role

Key responsibilities & impact
  • Engage with clients post-implementation to address product performance inquiries and ensure ROI is met
  • Optimize client contacts to assess additional needs and uncover sales opportunities
  • Prepare client correspondence and communicate regularly, both proactively and on demand
  • Resolve service delivery or quality issues, working with internal teams and escalating as needed
  • Collaborate with product teams to enhance client experience and serve as a subject matter expert on solution trends and performance
  • Identify and drive enhancements to production through continuous improvement and analysis
  • Demonstrate in-depth knowledge of three or more LexisNexis Risk Solutions products

Requirements

What you’ll need
  • 3–5 years of industry experience, with at least 3 years in client-facing roles preferred
  • Advanced consultative skills, including active listening and collaboration
  • Strong client service orientation, using data quality concepts and tools to resolve issues
  • Innovative mindset with a willingness to try new approaches to problem solving
  • Strong organizational and project management skills
  • Advanced oral and written communication skills; ability to present technical concepts to diverse audiences
  • Advanced analytical and problem-solving skills for complex business challenges
  • Ability to build relationships and collaborate with internal and external clients
  • Results-oriented with strong time management and multitasking abilities
  • Self-motivated, able to prioritize and handle multiple requests concurrently
  • Team player with the ability to solicit input, deal with conflict, and work well under pressure
  • Positive attitude, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity

Benefits

Comp & perks
  • Country specific benefits
  • Accommodation or adjustment support during the hiring process

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Active ListeningCollaborationOrganizational SkillsTime ManagementMultitaskingRelationship BuildingConflict ResolutionSelf-MotivationTeam Player
Tools & Technologies
Data Quality ConceptsLexisNexis Risk Solutions Products
Industry Keywords
Client EngagementService DeliveryContinuous ImprovementSales OpportunitiesProduct Performance