Senior Customer Success Manager – Government
Propelus
Posted: 10/20/2026
Associate Director – Field Reimbursement, Dermatology – Patient Engagement & Customer Solution
Johnson & Johnson
Posted: 10/20/2026Associate Director, Field Reimbursement, Dermatology – Patient Engagement & Customer Solution
Johnson & Johnson
Posted: 10/20/2026
Manager, Customer Success Management
Commerce
Posted: 10/20/2026Tableau
Associate Clinical Specialist, CRM
Medtronic
Posted: 10/20/2026
Client Engagement Associate
Harbor
Posted: 10/20/2026
Customer Success Manager
Onit
Posted: 10/20/2026Cloud
Customer Success Manager
Redis
Posted: 10/20/2026AWSAzureCloudGoogle Cloud PlatformJavaNoSQLPythonRedis.NET
Director, Client Success
Ventra Health
Posted: 10/20/2026
Customer Success Representative
TheCoTeam
Posted: 10/20/2026DNS
Customer Success Manager, Enterprise
ServiceTitan
Posted: 10/20/2026
Customer Success Manager
Zefr
Posted: 10/20/2026
Strategic Customer Success Manager
Lifted, an Upwork Company
Posted: 10/20/2026
Customer Success Representative
BARBRI Legal Ed
Posted: 10/20/2026ERP
Senior Manager, Client Success
Veradigm®
Posted: 10/20/2026
Client Success Manager II
SQA Services, Inc.
Posted: 10/20/2026
Senior Manager, Client Experience – Pre-Sales Solutions, Scoping
Navan
Posted: 10/20/2026
Senior Customer Success Manager
Pindrop
Posted: 10/20/2026
Senior Account Manager, Client Success
GoodRx
Posted: 10/20/2026
Client Success Manager
Bankjoy
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing government regulatory accounts and public health compliance, with a strong focus on building relationships and delivering customer success. Proficient in navigating complex organizational structures and adapting to evolving government requirements.
Highest-signal resume keywords
B2B SaaS Customer SuccessGovernment Regulatory Account ManagementHealthcare ComplianceExceptional Communication SkillsGainsight Familiarity
About the role
Key responsibilities & impact- Own a portfolio of government regulatory boards and state agencies
- Build trusted relationships with Executive Directors and state officials
- Develop strategies aligned with agency mandates, Department of Health regulations, and public-sector risk priorities
- Lead customized training for regulators and associations to support audit readiness and governance
- Monitor engagement metrics and translate data into “State of the Agency” insights
- Demonstrate sustained customer value and support long-term retention
- Identify potential problems that Propelus solutions can help avoid
- Serve as lead problem-solver for complex account hurdles
- Collaborate with internal product and government affairs teams
- Navigate changing government requirements
- Conduct high-level business reviews
- Identify opportunities to deepen partnerships and improve compliance outcomes
- Take end-to-end ownership of the customer lifecycle
Requirements
What you’ll need- 5+ years of B2B SaaS Customer Success or Account Management experience
- Experience specifically managing government, regulatory, or public health accounts
- Understanding of public-sector red tape, RFP cycles, and stakeholders
- Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred
- Comfortable speaking with regulators and state officials
- Self-sufficient professional able to thrive in a remote environment
- Experience managing a complex book of business and navigating multi-layered organizations with limited oversight
- Exceptional ability to communicate with non-technical government leaders
- Ability to explain complex software capabilities in terms of public policy goals
- Ability to identify churn risks and build strategic rapport to retain accounts
- Familiarity with Gainsight, HubSpot, and Omni
- Ability to adapt to changing priorities without finalized playbooks
- Must be legally authorized to work in the US; sponsorship unavailable
Benefits
Comp & perks- Employee medical insurance premium covered up to 100%
- Affordable spouse and child medical coverage
- HSA, FSA, and traditional medical, dental, and vision insurance options
- Employee dental and vision premium coverage option up to 100%
- 20–30 days of PTO based on tenure
- 14 paid holidays for US-based teams
- One floating holiday
- One paid birthday holiday during the birth month
- 16 hours of Volunteer Time Off
- Additional leave options
- Compliance with more favorable state and local leave laws
- 401(k) with company matching
- Financial planning education and resources
- Annual Lifestyle Spending Account for wellness, WFH equipment, and other eligible expenses
- 24/7/365 Employee Assistance Program with counseling, legal and financial services, and care referrals
- Carrot Fertility & Hormonal Support
- Beyond Med discounted elective care plan
- Spot Pet Insurance
- 100% employer-paid health insurance for Costa Rica and Colombia employees
- Propelus Flex Club flexible benefits platform and discounts
- National holidays for Colombia and Costa Rica
- 100% company-paid life insurance for LATAM employees
- Remote-first, global and distributed work environment
- Company-sponsored anniversary trips for 10- and 20-year anniversaries
- Professional development allowance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Lifecycle OwnershipAudit Readiness TrainingData AnalysisProblem-Solving
Soft Skills
Relationship BuildingAdaptabilityStrategic Rapport BuildingSelf-Sufficiency
Tools & Technologies
GainsightHubSpotOmni
Industry Keywords
Public HealthGovernment RegulationsRFP CyclesStakeholder EngagementCompliance Outcomes