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ChainguardCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Technical Account Management, with a strong focus on Supply Chain Security, DevSecOps, and vulnerability management. Proven ability to lead customer engagements, advocate for customer needs, and collaborate cross-functionally to drive outcomes.
Highest-signal resume keywords
Customer Success ManagementTechnical Account ManagementSupply Chain SecurityDevSecOpsCloud Environments
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the post-sales primary point of contact for Commercial customers
- Lead customer engagements across onboarding, implementation, and adoption
- Lead technical onboarding and formulate onboarding plans with customers and internal teams
- Develop relationships with customer stakeholders from technicians to CISOs
- Partner with Sales to identify renewal and expansion opportunities while minimizing churn risks
- Collaborate with customers and the Edu team on product training, best practices, and security principles
- Develop hands-on technical knowledge of Chainguard and stay current with industry trends and product updates
- Advocate for customer needs and requirements internally
- Collaborate with Technical Support and Customer Engineering to resolve customer issues timely
- Work cross-functionally with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to drive customer outcomes and time-to-value
Requirements
What you’ll need- 2+ years experience in customer-facing roles collaborating with technical and business teams
- Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support
- Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle
- Ability to own a customer portfolio and operate with a high level of autonomy
- Ability to make key decisions regarding customer outcomes, escalations, customer issues, and cross-functional advocacy
- Entrepreneurial mindset and ability to build or deviate from established processes
- Commitment to continuous personal and professional development
- Strong emotional intelligence and priority management skills
- Previous early-stage startup experience (strongly preferred)
- Passion for technology and cybersecurity (strongly preferred)
- Hands-on technical experience with cloud environments such as AWS, GCP, or Azure; containers; Linux; Supply Chain Security; DevSecOps; AppSec; security; security infrastructure; regulatory compliance; vulnerability management; or software development lifecycle (strongly preferred)
Benefits
Comp & perks- Flexible & Remote-First Culture
- Team meetup opportunities
- Bi-annual destination summits
- Monthly stipend for coworking spaces, phone and internet costs
- Stock options upon hire and promotion
- Participation in secondary offerings
- 10 years to exercise stock options
- 100% covered health, vision and dental insurance premiums for employee and dependents
- Unlimited flexible time off
- 18 weeks paid parental leave for birthing parents
- 12 weeks paid parental leave for non-birthing parents
- Equal opportunity employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementOnboarding PlansVulnerability ManagementSecurity InfrastructureSoftware Development LifecycleContainersTechnical SupportProduct TrainingRegulatory ComplianceTechnical Knowledge
Soft Skills
Emotional IntelligencePriority ManagementAutonomyEntrepreneurial MindsetCollaboration
Tools & Technologies
AWSGCPAzureLinuxChainguard
Industry Keywords
Customer-Facing RolesSalesSolutions EngineeringProfessional ServicesTechnical Support