Senior Customer Success Manager – Non-Qualified Defined Contribution
Alight Solutions
Posted: 10/21/2026
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Posted: 10/20/2026Senior Customer Success Manager – Non-Qualified Defined Contribution
Alight SolutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Expertise in non-qualified defined contribution plan administration, including regulatory compliance and strategic planning. Proven ability to manage client relationships, drive process improvements, and develop training programs for colleagues.
Highest-signal resume keywords
Non-Qualified Defined Contribution Plan AdministrationClient Relationship ManagementStock And Non-Qualified Deferred Compensation Plan DesignProject ManagementStrong Communication Skills
About the role
Key responsibilities & impact- Define solutions and support complex deliverables tied to non-qualified defined contribution plan administration
- Consult with external clients and internal teams to influence decisions and solutions
- Leverage non-qualified plan expertise to drive revenue growth
- Partner with internal business and product leaders to define strategy and non-qualified plan product development
- Communicate Alight’s point of view on non-qualified defined contribution plan administration
- Identify and drive process improvements in current non-qualified plan administration
- Develop and oversee an internal training curriculum for colleagues
- Serve as a subject matter expert on non-qualified retirement plan regulations, compliance requirements, and industry best practices
- Consult and present to external executive leaders on non-qualified plan design, administrative considerations, and legislative developments
- Monitor market trends, legislative changes, and emerging technologies
- Partner with product and technology teams to identify investment opportunities
- Prepare and present non-qualified solutions and strategies in new client sales meetings
- Identify and define non-qualified plan needs during new plan implementations
- Create and facilitate colleague training
- Predict, identify, and communicate risks related to non-qualified plan design
- Consult on best practices, delivery models, and participant education
- Measure and improve operational processes and drive adoption of improvements
Requirements
What you’ll need- 5+ years of experience in non-qualified defined contribution plan administration
- 5+ years of experience managing client relationships
- Demonstrated technical knowledge of stock and non-qualified deferred compensation plan design and related regulatory requirements, including a strong understanding of IRC 409A
- Demonstrated project management and organizational skills, with the ability to effectively manage competing priorities in a dynamic environment
- Strong communication and relationship-building skills, with the ability to collaborate and influence stakeholders at all levels
- Demonstrated ability to achieve business objectives and contribute to organizational goals
- Proven experience leading initiatives and participating in strategic planning efforts
- Ability to anticipate client needs based on retirement plan expertise and market insights
- Experience working with third-party vendor platforms
- Must have work authorization in the United States that does not now or in the future require visa sponsorship
Benefits
Comp & perks- Health, dental and vision coverages starting Day One
- Wellbeing programs
- Retirement plans with contribution matching
- Generous time off
- Parental leave
- Continuing education
- Career growth opportunities
- Flexible working arrangements wherever possible
- Competitive total rewards package
- Occasional travel to physical office locations may be required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Non-Qualified Plan ExpertiseRegulatory Compliance KnowledgeIRC 409A UnderstandingProcess ImprovementStrategic Planning
Soft Skills
Relationship-BuildingCollaborationInfluencing StakeholdersOrganizational SkillsAnticipating Client Needs
Tools & Technologies
Third-Party Vendor Platforms
Industry Keywords
Retirement Plan RegulationsMarket TrendsLegislative ChangesParticipant EducationOperational Processes