Resolv Global

Artificial Intelligence

• Own the full sales cycle from prospect identification through qualification, proposal, negotiation, close, and contract administration
• Build and maintain a healthy pipeline of ICP-fit opportunities across the UAE and GCC
• Identify and engage senior technology decision-makers, including CTOs, VPs of Engineering, and Directors of DevOps
• Generate opportunities through outbound prospecting, inbound leads, partner referrals, email outreach, and cold calling
• Apply structured BANT qualification
• Collaborate with engineering and pre-sales teams to translate customer requirements into technical proposals
• Sell Cloud Migration, DevSecOps, SRE, GenAI/Agentic AI, and Managed Services solutions
• Develop and manage AWS and other channel-partner relationships for co-sell and referral opportunities
• Lead commercial negotiations and close deals with CXO-level and senior stakeholders
• Maintain accurate pipeline and deal information in Zoho CRM
• Build pipeline to achieve and exceed quarterly and annual revenue targets
• Represent the organization at industry events, AWS partner forums, and client meetings across the region
• Meet success metrics for pipeline growth, qualified-opportunity conversion, quota attainment, partner development, and CRM forecasting

Sales Manager – Cloud & AI Solutions

Support Engineer

• Review site surveys and scope-of-work documentation to determine customer voice service requirements
• Participate in voice gap analysis reviews and identify provisioning requirements
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time
• Use proprietary, BroadWorks-based tools to design and build customer voice services
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs
• Manage telephone number porting activities with internal and external teams
• Monitor order and implementation status and escalate issues when necessary
• Maintain accurate updates throughout the provisioning process
• Ensure customer requests are properly implemented and documented
• Take ownership of requests from initial setup through successful installation
• Manage multiple requests while maintaining speed, accuracy, and attention to detail
• Communicate technical information clearly to technical and non-technical audiences
• Complete every stage of the hiring process: resume review, pre-screen questionnaire, one-way video interview, and live interviews

MACD Representative – VoIP Provisioning, Technical Support

• Review site surveys and scope-of-work documentation to determine customer voice service requirements
• Participate in voice gap analysis reviews and identify provisioning requirements
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time
• Use proprietary, BroadWorks-based tools to design and build customer voice services
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs
• Manage telephone number porting activities with internal and external teams
• Monitor order and implementation status and escalate issues when necessary
• Maintain accurate updates throughout the provisioning process
• Ensure customer requests are properly implemented and documented
• Take ownership of requests from initial setup through successful installation
• Manage multiple requests while maintaining speed, accuracy, and attention to detail
• Communicate technical information clearly to both technical and non-technical audiences

• Review site surveys and scope-of-work documentation to determine customer voice service requirements
• Participate in voice gap analysis reviews and identify provisioning requirements
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time
• Use proprietary, BroadWorks-based tools to design and build customer voice services
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs
• Manage telephone number porting activities with internal and external teams
• Monitor order and implementation status and escalate issues when necessary
• Maintain accurate updates throughout the provisioning process
• Ensure customer requests are properly implemented and documented
• Take ownership of requests from initial setup through successful installation
• Manage multiple requests while maintaining speed, accuracy, and attention to detail
• Communicate technical information clearly to both technical and non-technical audiences
• Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, and live interviews

• Review site surveys and scope-of-work documentation to determine customer voice service requirements
• Participate in voice gap analysis reviews and identify provisioning requirements
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time
• Use proprietary, BroadWorks-based tools to design and build customer voice services
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs
• Manage telephone number porting activities with internal and external teams
• Monitor order and implementation status and escalate issues when necessary
• Maintain accurate updates throughout the provisioning process
• Ensure customer requests are properly implemented and documented
• Take ownership of requests from initial setup through successful installation
• Manage multiple requests while maintaining speed, accuracy, and attention to detail
• Communicate technical information clearly to both technical and non-technical audiences
• Complete all stages of the hiring process: resume review, pre-screen questionnaire, one-way video interview, and live interviews

• Review site surveys and scope-of-work documentation to determine customer voice service requirements
• Participate in voice gap analysis reviews and identify provisioning requirements
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time
• Use proprietary BroadWorks-based tools to design and build customer voice services
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs
• Manage telephone number porting activities with internal and external teams
• Monitor order and implementation status and escalate issues when necessary
• Maintain accurate updates throughout the provisioning process
• Ensure customer requests are properly implemented and documented
• Take ownership of requests from initial setup through successful installation
• Manage multiple requests while maintaining speed, accuracy, and attention to detail
• Communicate technical information clearly to technical and non-technical audiences
• Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, and live interviews

• Review site surveys and scope-of-work documentation to determine customer voice service requirements
• Participate in voice gap analysis reviews and identify provisioning requirements
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time
• Use proprietary, BroadWorks-based tools to design and build customer voice services
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs
• Manage telephone number porting activities with internal and external teams
• Monitor order and implementation status and escalate issues when necessary
• Maintain accurate updates throughout the provisioning process
• Ensure customer requests are properly implemented and documented
• Take ownership of requests from initial setup through successful installation
• Manage multiple requests while maintaining speed, accuracy, and attention to detail
• Communicate technical information clearly to technical and non-technical audiences

• Review site surveys and scope-of-work documentation to determine customer voice service requirements
• Participate in voice gap analysis reviews and identify provisioning requirements
• Use reports, dashboards, internal systems, and proprietary BroadWorks-based tools to design, build, and complete customer voice provisioning tasks
• Communicate with customers, vendors, account managers, and internal teams regarding technical requirements and business needs
• Manage telephone number porting activities with internal and external teams
• Monitor order and implementation status and escalate issues when necessary
• Maintain accurate updates throughout the provisioning process
• Ensure customer requests are properly implemented and documented
• Take ownership of requests from initial setup through successful installation
• Manage multiple requests while maintaining speed, accuracy, and attention to detail
• Communicate technical information clearly to technical and non-technical audiences

VoIP Provisioning & Technical Support Representative

Customer Support

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements
• Support customers across e-commerce and telehealth-related services without providing medical advice

Bilingual Customer Support Representative

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements
• Support customers across e-commerce and telehealth-related services using approved resources, established processes, and company guidelines
• Complete every stage of the hiring process, including the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow customer privacy and compliance requirements
• Support customers using approved resources, established processes, and company guidelines; do not provide medical advice