Resolv Global

Customer Support

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements
• Support customers across e-commerce and telehealth-related services using approved resources, established processes, and company guidelines
• This position does not provide medical advice

Bilingual Customer Support Representative

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements
• Support customers using approved resources, established processes, and company guidelines; this role does not provide medical advice

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements
• Support customers across e-commerce and telehealth-related services using approved resources, established processes, and company guidelines
• Complete every stage of the hiring process, including the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements
• Support customers using approved resources, established processes, and company guidelines
• Complete every stage of the hiring process if selected, including the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow customer privacy and compliance requirements
• Support customers across e-commerce and telehealth-related services using approved resources, established processes, and company guidelines
• Do not provide medical advice

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements
• Serve customers across e-commerce and telehealth-related services using approved resources, established processes, and company guidelines

Business Development Rep

• Develop and execute business development strategies to acquire new pharmaceutical and biotechnology clients
• Identify target companies and relevant senior decision-makers within prospective client organizations
• Build relationships with Heads, Vice Presidents, Directors, and other senior stakeholders within Medical Affairs and Medical Information
• Generate and develop qualified new business opportunities across pharmaceutical, biotech, medtech, and related life sciences organizations
• Conduct targeted outreach to prospective clients and establish meaningful senior-level relationships
• Leverage existing industry relationships and networks to identify new opportunities
• Research target accounts, therapeutic areas, company priorities, and potential business needs
• Lead the business development process from initial prospecting and qualification through exploratory meetings, proposals, negotiation, and closing
• Understand prospective clients' medical, scientific, and communications needs and identify opportunities where the agency can provide value
• Position the organization as a strategic partner rather than simply a transactional service provider
• Develop account engagement strategies designed to establish long-term client relationships
• Maintain a qualified and accurate business development pipeline
• Represent the organization at relevant pharmaceutical, biotechnology, medical communications, scientific, and industry conferences and events
• Build relationships through both virtual engagement and face-to-face interaction
• Collaborate with internal scientific, medical, and operational teams to understand client requirements and develop appropriate solutions
• Monitor pharmaceutical, biotechnology, medical communications, and therapeutic-area trends to identify emerging business opportunities
• Contribute to the continued growth and expansion of the organization's U.S. market presence
• Travel to meet prospective and existing clients, attend conferences and networking events, and build relationships in person
• Travel within California and, when required, elsewhere in the U.S.

Business Development Manager – Medical Communications, Life Sciences

• Expand the organization's U.S. presence and client base
• Develop and execute business development strategies to acquire pharmaceutical and biotechnology clients
• Identify target companies and senior decision-makers within prospective client organizations
• Build relationships with Heads, Vice Presidents, Directors, and other senior stakeholders within Medical Affairs and Medical Information
• Generate and develop qualified opportunities across pharmaceutical, biotech, medtech, and related life sciences organizations
• Conduct targeted outreach and establish senior-level client relationships
• Leverage industry relationships and networks to identify opportunities
• Research target accounts, therapeutic areas, company priorities, and business needs
• Lead the process from prospecting and qualification through exploratory meetings, proposals, negotiation, and closing
• Understand prospective clients' medical, scientific, and communications needs and identify opportunities for agency services
• Position the organization as a strategic partner
• Develop account engagement strategies for long-term client relationships
• Maintain a qualified and accurate business development pipeline
• Represent the organization at pharmaceutical, biotechnology, medical communications, scientific, and industry conferences and events
• Build relationships through virtual and face-to-face engagement
• Collaborate with internal scientific, medical, and operational teams to develop appropriate solutions
• Monitor industry and therapeutic-area trends to identify emerging opportunities
• Travel within California and elsewhere in the U.S. as required

• Develop and execute business development strategies to acquire new pharmaceutical and biotechnology clients
• Identify target companies and relevant senior decision-makers within prospective client organizations
• Build relationships with Heads, Vice Presidents, Directors, and other senior stakeholders within Medical Affairs and Medical Information
• Generate and develop qualified new business opportunities across pharmaceutical, biotech, medtech, and related life sciences organizations
• Conduct targeted outreach to prospective clients and establish senior-level relationships
• Leverage existing industry relationships and networks to identify new opportunities
• Research target accounts, therapeutic areas, company priorities, and potential business needs
• Lead the business development process from initial prospecting and qualification through exploratory meetings, proposals, negotiation, and closing
• Understand prospective clients' medical, scientific, and communications needs and identify opportunities where the agency can provide value
• Position the organization as a strategic partner rather than simply a transactional service provider
• Develop account engagement strategies designed to establish long-term client relationships
• Maintain a qualified and accurate business development pipeline
• Represent the organization at relevant pharmaceutical, biotechnology, medical communications, scientific, and industry conferences and events
• Build relationships through virtual engagement and face-to-face interaction
• Collaborate with internal scientific, medical, and operational teams to understand client requirements and develop appropriate solutions
• Monitor pharmaceutical, biotechnology, medical communications, and therapeutic-area trends to identify emerging business opportunities
• Contribute to the continued growth and expansion of the organization's U.S. market presence
• Work remotely from a professional home office while developing relationships through in-person client meetings, conferences, congresses, networking events, scientific meetings, and other industry events
• Travel within California and, when required, elsewhere in the U.S.

• Expand the U.S. presence of a global medical communications and life sciences agency
• Develop and execute business development strategies to acquire new pharmaceutical and biotechnology clients
• Identify target companies and senior decision-makers within prospective client organizations
• Build relationships with Heads, Vice Presidents, Directors, and other senior stakeholders within Medical Affairs and Medical Information
• Generate and develop qualified opportunities across pharmaceutical, biotech, medtech, and related life sciences organizations
• Conduct targeted outreach and establish senior-level relationships
• Leverage existing industry relationships and networks to identify opportunities
• Research target accounts, therapeutic areas, company priorities, and potential business needs
• Lead the business development process from prospecting and qualification through meetings, proposals, negotiation, and closing
• Understand prospective clients' medical, scientific, and communications needs and identify opportunities for agency services
• Position the organization as a strategic partner
• Develop account engagement strategies for long-term client relationships
• Maintain a qualified and accurate business development pipeline
• Represent the organization at pharmaceutical, biotechnology, medical communications, scientific, and industry conferences and events
• Build relationships through virtual engagement and face-to-face interaction
• Collaborate with internal scientific, medical, and operational teams to understand client requirements and develop solutions
• Monitor industry and therapeutic-area trends to identify emerging business opportunities
• Contribute to growth and expansion of the organization's U.S. market presence
• Work remotely from a professional home office while traveling for client meetings and industry events within California and elsewhere in the U.S.

• Expand the organization's U.S. presence and client base
• Develop and execute business development strategies to acquire new pharmaceutical and biotechnology clients
• Identify target companies and relevant senior decision-makers
• Build relationships with Heads, Vice Presidents, Directors, and other senior stakeholders within Medical Affairs and Medical Information
• Generate and develop qualified opportunities across pharmaceutical, biotech, medtech, and related life sciences organizations
• Conduct targeted outreach and establish senior-level relationships
• Leverage existing industry relationships and networks to identify opportunities
• Research target accounts, therapeutic areas, company priorities, and potential business needs
• Lead the business development process from prospecting and qualification through exploratory meetings, proposals, negotiation, and closing
• Understand prospective clients' medical, scientific, and communications needs and identify opportunities for agency services
• Position the organization as a strategic partner
• Develop account engagement strategies for long-term client relationships
• Maintain a qualified and accurate business development pipeline
• Represent the organization at pharmaceutical, biotechnology, medical communications, scientific, and industry conferences and events
• Build relationships through virtual engagement and face-to-face interaction
• Collaborate with internal scientific, medical, and operational teams to understand client requirements and develop solutions
• Monitor industry and therapeutic-area trends to identify emerging business opportunities
• Contribute to the growth and expansion of the organization's U.S. market presence
• Travel to meet prospective and existing clients
• Attend conferences, networking events, scientific meetings, and relevant industry meetings
• Represent the organization professionally at industry events

• Expand the organization's U.S. presence and client base
• Develop and execute business development strategies to acquire pharmaceutical and biotechnology clients
• Identify target companies and senior decision-makers within prospective client organizations
• Build relationships with Heads, Vice Presidents, Directors, and other senior Medical Affairs and Medical Information stakeholders
• Generate and develop qualified opportunities across pharmaceutical, biotech, medtech, and related life sciences organizations
• Conduct targeted outreach and establish senior-level relationships
• Leverage industry relationships and networks to identify opportunities
• Research target accounts, therapeutic areas, company priorities, and business needs
• Lead the business development process from prospecting and qualification through meetings, proposals, negotiation, and closing
• Understand clients' medical, scientific, and communications needs and identify opportunities for agency services
• Position the organization as a strategic partner
• Develop account engagement strategies for long-term client relationships
• Maintain a qualified and accurate business development pipeline
• Represent the organization at pharmaceutical, biotechnology, medical communications, scientific, and industry conferences and events
• Build relationships through virtual and face-to-face engagement
• Collaborate with scientific, medical, and operational teams to develop appropriate solutions
• Monitor industry and therapeutic-area trends to identify emerging opportunities
• Contribute to growth of the organization's U.S. market presence
• Travel to meet clients and prospects and attend relevant conferences, networking events, and industry meetings

• Expand the organization's U.S. presence and client base
• Develop and execute business development strategies to acquire new pharmaceutical and biotechnology clients
• Identify target companies and senior decision-makers within prospective client organizations
• Build relationships with Heads, Vice Presidents, Directors, and other senior stakeholders within Medical Affairs and Medical Information
• Generate and develop qualified opportunities across pharmaceutical, biotech, medtech, and related life sciences organizations
• Conduct targeted outreach and establish senior-level relationships
• Leverage industry relationships and networks to identify opportunities
• Research target accounts, therapeutic areas, company priorities, and potential business needs
• Lead the business development process from prospecting and qualification through meetings, proposals, negotiation, and closing
• Understand clients' medical, scientific, and communications needs and identify opportunities for agency services
• Position the organization as a strategic partner
• Develop account engagement strategies for long-term client relationships
• Maintain a qualified and accurate business development pipeline
• Represent the organization at pharmaceutical, biotechnology, medical communications, scientific, and industry conferences and events
• Build relationships through virtual and face-to-face interaction
• Collaborate with internal scientific, medical, and operational teams to understand requirements and develop solutions
• Monitor industry and therapeutic-area trends to identify emerging opportunities
• Contribute to continued growth and expansion of the organization's U.S. market presence
• Travel within California and, when required, elsewhere in the U.S.