Buyer Care Specialist I
Ritchie Bros.
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Buyer Care Specialist I
Ritchie Bros.Posted 10/21/2026full-timeWestchester • Illinois • United StatesMid-LevelSenior💰 $18 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and account management, with a strong understanding of IAA procedures and state licensing laws. Proficient in using Microsoft Office tools and capable of providing bilingual support in English and Spanish.
Highest-signal resume keywords
Customer Service ExperienceProficient In OutlookProficient In WordProficient In ExcelBilingual English/Spanish
About the role
Key responsibilities & impact- Provide customer support for external and internal customers
- Register prospective buyers and verify documents against IAA requirements and applicable state laws
- Set up online access so buyers can participate in online bidding
- Review branch-created accounts for accuracy and compliance
- Answer inquiries by phone, online chat, and email and provide resolutions aiming for one-contact resolution
- Act as liaison between customers and branches
- Translate for branches, dispatch centers, and sister companies when language support is needed
- Review buyer accounts and stock files using ASAP and communicate requirements
- Help customers navigate the IAA website and use bidding applications
- Maintain online accounts
- Communicate with customers using knowledge of branch operations
Requirements
What you’ll need- Minimum 3 years of Customer Service Experience
- Must be proficient in the use of Outlook, Word, and Excel
- Automotive, insurance, and/or rental car industry experience is a plus
- Bi-lingual English/Spanish skills are a plus
- Ability to work an assigned 5-day schedule within stated hours of operation
- Ability to understand IAA procedures and state licensing laws pertaining to buyer registration
- Thorough knowledge of branch operations
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan with 100% company match for the first 4% contributed
- 15 days of PTO each year
- Flexible availability within the hours of operation
- Hybrid work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportAccount ManagementDocument VerificationOnline Bidding SetupCompliance ReviewKnowledge Of IAA ProceduresBranch Operations Knowledge
Soft Skills
CommunicationProblem-SolvingLiaison Skills
Tools & Technologies
ASAPIAA WebsiteBidding Applications
Industry Keywords
Automotive IndustryInsurance IndustryRental Car Industry