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Posted: 9/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Release of Information requests while ensuring compliance with HIPAA regulations and maintaining high standards of quality control. Proficient in data entry and effective communication across departments to resolve issues efficiently.
Highest-signal resume keywords
HIPAA ComplianceData EntryQuality ControlCustomer ServiceSharecare HDS Experience
About the role
Key responsibilities & impact- Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilled or unfulfilled Release of Information requests for patient medical records
- Assist Release of Information Specialists with medical-record fulfillment issues
- Ensure compliance with HIPAA rules and regulations and applicable state and federal Release of Information laws
- Perform data entry and quality-control measures for medical-record requests
- Communicate with Customer Service and other departments to answer questions and resolve request-fulfillment issues
- Research and resolve workflow and record issues quickly to minimize turnaround delays
- Identify and escalate critical and important issues to management
- Report unethical, fraudulent, or unlawful behavior or activity
- Participate in required education for corporate compliance and role-specific functions
Requirements
What you’ll need- Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required; 1 year or more preferred
- Ability to use internal electronic-based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, and Outlook
- Attention to detail
- Ability to work in a fast-paced, production-oriented environment
- High level of reliability, productivity, and professionalism
- Good written and oral communication skills
- Ability to work independently and be productive with little supervision
- Ability to sit or stand for long periods of time
- Physical ability to lift and carry 25 lbs. of materials
- Manual dexterity and strength sufficient to enter information via a computer keyboard for long periods, write notes, and handle paperwork and supplies
- Eyesight sufficient to read documents and accurately view computer-monitor information
- Speaking and hearing ability sufficient to communicate effectively
- Eye/hand coordination, hearing, and visual acuity necessary for day-to-day tasks
- Maintain privacy of patient, employee, and volunteer information on a need-to-know basis
- Comply with corporate integrity and security obligations
- Maintain current and yearly HIPAA certification
Benefits
Comp & perks- Equal Opportunity Employer
- E-Verify user
- Annual HIPAA certification and compliance education
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryQuality ControlRecord ManagementExceptions ManagementMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Soft Skills
Attention to DetailGood Written CommunicationGood Oral CommunicationReliabilityProfessionalism
Tools & Technologies
Electronic-Based Record Workflow SystemsIntranet
Certifications & Qualifications
HIPAA Certification
Industry Keywords
Release of InformationMedical RecordsCorporate ComplianceBilling and CollectionsPatient Privacy