Service Quality Manager
SMT Inc.
Posted: 10/20/2026Flash
District Manager
Airgas
Posted: 10/20/2026
Acquisition Integration Manager
Cisco
Posted: 10/20/2026
Senior Manager, Commercial Training – Rare Disease
Regeneron
Posted: 10/20/2026
Field Access Manager
MSD
Posted: 10/20/2026Field Access Manager
MSD
Posted: 10/20/2026Field Access Manager
MSD
Posted: 10/20/2026
Medical Information Manager, Vaccines
GSK
Posted: 10/20/2026
Branch Manager
Morgan Stanley
Posted: 10/20/2026
Audit Manager I – Application Audit
TD
Posted: 10/20/2026CloudOracleSQLUnix
Senior Manager, Proprietary Programs – Integrated Planning and Scheduling
Boeing
Posted: 10/20/2026PMP
Senior Bank Channel Manager
AvidXchange, Inc.
Posted: 10/20/2026
Manager, Special Investigations Unit
AAA
Posted: 10/20/2026
Manager, Patient Access & Care Team
Advocate Aurora Health
Posted: 10/20/2026
Practice Group Manager
LifeStance Health
Posted: 10/20/2026
Construction Manager – Trainee
Lennar
Posted: 10/20/2026
Retail Consumer Channel Development Manager
HP France
Posted: 10/20/2026
Benefits Manager
The Mosaic Company
Posted: 10/20/2026
Manager, CMC Quality
Pulmovant
Posted: 10/20/2026
Assistant Store Manager
AT&T
Posted: 10/20/2026Retail Store Manager
AT&T
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service quality systems and compliance within critical power environments, with a strong focus on developing procedures, conducting audits, and ensuring safety standards. Proficient in low- and medium-voltage power distribution and capable of leading training and quality assurance initiatives.
Highest-signal resume keywords
Critical Power ExperienceQuality ManagementNFPA 70E ComplianceLow-Voltage Power DistributionTraining and Development
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Establish and manage the service quality system
- Create and maintain standard work procedures, Methods of Procedure (MOPs), commissioning and PM checklists, and field data sheet templates for critical power products
- Set acceptance criteria for field work, including torque and thermal limits, as-found/as-left records, and photo and signature evidence
- Manage safety compliance for the service team, including NFPA 70E, OSHA, site access and badging, LOTO and energized-work permits
- Maintain current training and certification records
- Verify partner technicians before site access through credential, training, insurance and background-check review
- Run the training pipeline to develop and align new hires for servicing Rise Power Systems hardware
- Conduct quality walk-downs and audits during commissioning and PM visits
- Provide hands-on support for PMs, troubleshooting and emergency calls when volume or complexity requires
- Conduct customer site visits for escalations and service reviews
- Serve as the escalation point in the emergency service rotation
Requirements
What you’ll need- 7+ years in critical power, electrical field service or mission-critical facilities
- At least 3 years in a quality, program or vendor-management role
- Hands-on knowledge of low- and medium-voltage power distribution, including PDUs, RPPs, STSs, UL 891 switchgear or UPS
- Experience working with modular platforms and performing field retrofits and upgrades
- Experience managing subcontractors or staffing partners
- Working knowledge of NFPA 70E, OSHA and data center site practices, including MOPs, LOTO, energized-work permits and change control
- Experience building procedures, checklists and corrective-action processes from scratch
- Clear written communication
- Valid driver's license
- Ability to pass background checks and travel
- Preferred: Bachelor's degree in electrical engineering or a related field
- Preferred: NETA ETT Level II or higher, or OEM factory training on PDUs, STSs or UPSs
- Preferred: Quality credentials such as ASQ CQA or CQE, Six Sigma Green Belt, or experience with ISO 9001 standards
- Preferred: Experience at an OEM or independent service organization that runs a multi-region partner network
- Preferred: Comfort with field service software, CMMS tools and Excel/Power BI reporting
- Ability to wear arc-flash PPE, stand for extended periods, perform ladder work and lift up to 50 lbs
- Ability to work some nights or weekends during customer maintenance windows
Benefits
Comp & perks- Full-time, salaried (exempt) employment
- Remote work arrangement
- Occasional field work and customer site visits
- Travel to customer sites and partner locations
- Emergency service rotation with some nights or weekends for customer maintenance windows
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Power Distribution Units (PDUs)Remote Power Panels (RPPs)Static Transfer Switches (STSs)UL 891 SwitchgearUninterruptible Power Supplies (UPS)Field Retrofit ExperienceProcedure DevelopmentCorrective-Action ProcessesQuality AuditsSafety Compliance
Soft Skills
Clear Written CommunicationProblem-SolvingTeam CollaborationCustomer Service
Tools & Technologies
Field Service SoftwareCMMS ToolsExcelPower BI
Certifications & Qualifications
Bachelor's Degree in Electrical EngineeringNETA ETT Level II or HigherASQ CQACQESix Sigma Green Belt
Industry Keywords
Mission-Critical FacilitiesData Center PracticesSafety StandardsChange ControlEnergized-Work Permits