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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital advertising, particularly in programmatic ad buying and auction marketplace dynamics, while effectively managing teams and collaborating across departments to enhance client support and operational strategies.
Highest-signal resume keywords
Digital Advertising ExperienceProgrammatic Ad Buying ExpertiseData Analytics and VisualizationPeople Management ExperienceTechnical Troubleshooting Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the main point of contact for SMC sales teams through strategic partnership, case management/resolution, and operational planning across the ads ecosystem
- Hire and manage a team of TAS consultants
- Coordinate support strategy with Scaled Operations, TAS regional teams, and Ad Product Quality
- Develop reactive and proactive support offerings for Small and Medium Clients
- Provide deep-dive analyses of the auction marketplace to help partners succeed on Snap’s ads platform
- Partner with SMC Sales, Data Science, Sales Operations, and other teams to improve scaled support processes using data
- Pilot proactive programs to resolve client issues earlier and scale successful programs globally
- Collate support-contact trends and internal user-acceptance testing feedback for Product and Engineering roadmaps
- Oversee workflows and readiness with Scaled Operations and global vendors
- Collaborate with Sales teams to drive advertiser revenue and performance and develop Snap’s global support strategy
Requirements
What you’ll need- Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
- 8+ years experience in digital advertising, including technical troubleshooting, campaign optimization, and measurement
- Expert knowledge of programmatic ad buying and auction marketplace dynamics
- Expert knowledge of tracking pixels, mobile measurement partners, and third-party measurement
- Advanced data analytics, visualization, and data storytelling
- Excellent written and verbal skills with strong interpersonal skills
- Preferred: experience with SMB sales and service and running operations at scale
- Preferred: experience communicating with executives and senior leadership/management
- Preferred: demonstrable leadership track record
- Preferred: 3+ years working in Zendesk, Salesforce, or other CRM
- Preferred: 3+ years of people management experience
- Preferred: project management and process improvement skills
- Preferred: experience working within a global team and with vendor partners
- Preferred: advanced understanding of SQL, Python, and ML
- Passion for Snapchat and building something from the bottom up
Benefits
Comp & perks- Paid parental leave
- Comprehensive medical coverage
- Emotional and mental health support programs
- Compensation packages including equity in the form of RSUs
- Default Together policy with office collaboration 4+ days per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Campaign OptimizationMeasurementTracking PixelsSQLPythonMachine LearningData StorytellingProject ManagementProcess Improvement
Soft Skills
Excellent Written and Verbal CommunicationStrong Interpersonal SkillsLeadership Track Record
Tools & Technologies
ZendeskSalesforceCRM Systems
Industry Keywords
Small and Medium ClientsAuction MarketplaceScaled OperationsAd Product QualityGlobal Team Collaboration