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Evolv TechnologyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, onboarding, and training to drive customer success and adoption of products. Proficient in developing proactive success plans and monitoring customer health to ensure meaningful outcomes.
Highest-signal resume keywords
Customer Relationship ManagementOnboarding And TrainingCustomer Success PlansCRM DocumentationCustomer Enablement
About the role
Key responsibilities & impact- Build strong relationships with a portfolio of customers and ensure successful onboarding, adoption, confident operation, and meaningful outcomes
- Support customer onboarding activities, training preparation, and early adoption
- Contribute to onboarding, training, and value-realization activities across the install base
- Deliver onsite and virtual training on system operation, best practices, and Evolv Academy learning paths
- Develop and execute proactive customer success plans
- Promote adoption of MyEvolv, training content, and customer enablement resources
- Conduct check-ins, performance reviews, and Quarterly Business Reviews
- Identify at-risk accounts and help develop get-well plans
- Coordinate escalations with Support, Technical Sales & Solutions, and other teams
- Maintain accurate CRM documentation, including contacts, milestones, health scores, and renewal context
- Lead enablement activities supporting renewal readiness, stakeholder alignment, business value, and customer outcomes
- Monitor customer health, usage signals, and feedback to identify and mitigate risks
- Operate independently while driving scalable improvements to the customer enablement program
Requirements
What you’ll need- Experience building strong customer relationships
- Passion for customer experience and customer enablement
- Ability to travel regionally up to 25–30% of the time
- Flexibility for occasional nights, weekends, and holidays
- Ability to work remotely in the Northeast with convenient transportation access
- Ability to complete Evolv product, workflow, and enablement training
- Fully vaccinated against COVID-19 unless approved for a reasonable accommodation
- Ability to support customer operations outside normal business hours
Benefits
Comp & perks- Competitive target bonus
- Equity as part of every compensation package
- Flexible work environment
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- 401(k) plan with 2% company match
- Unlimited vacation policy
- Flexible Paid Time Off (PTO)
- $300 per quarter to spend on meaningful perks
- Quarterly stipend for perks and benefits
- Tuition reimbursement
- Subscription to Calm
- Comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingTraining PreparationPerformance ReviewsRisk MitigationEvolv Product Training
Soft Skills
Strong CommunicationFlexibilityPassion For Customer Experience
Tools & Technologies
CRM SoftwareEvolv Academy
Certifications & Qualifications
Fully Vaccinated Against COVID-19
Industry Keywords
Customer EnablementCustomer AdoptionStakeholder AlignmentBusiness Value