IT Service Delivery Manager
GFL Environmental Inc.
Posted: 10/21/2026ITSMPMP
Manager – Subcontracts
Northrop Grumman
Posted: 10/21/2026
Medical Social Work Care Manager, Patient Advocate (LSW/LCSW)
Unicity Care Management
Posted: 10/21/2026
Domestic Conservation & Science Manager
Allora Solutions Group, LLC.
Posted: 10/21/2026
National Preferred Vendor Manager
HOATalent
Posted: 10/21/2026
Product Line Manager, Coherent Optical Transceivers
Cisco
Posted: 10/21/2026Cloud
Healthcare Consulting Manager – Mid Revenue Cycle
Huron
Posted: 10/21/2026
Manager, Visual Merchandising
Blue Nile
Posted: 10/21/2026
Manager – Preconstruction
Scout Clean Energy
Posted: 10/21/2026
District Manager II – Southern CA
Yamaha Corporation of America
Posted: 10/21/2026Tableau
District Manager II, Mid-Atlantic
Yamaha Corporation of America
Posted: 10/21/2026Tableau
Customer Enablement Manager
Evolv Technology
Posted: 10/21/2026
Contracts Manager
QAD
Posted: 10/21/2026
Senior Manager, ECAD Library Leader
RTX
Posted: 10/21/2026
EWM Manager – Consulting
EY
Posted: 10/21/2026
Manager, Refrigeration
Grifols
Posted: 10/21/2026
Software Configuration Management Manager
SAIC
Posted: 10/21/2026
Manager, Performance Improvement
Cedars-Sinai
Posted: 10/21/2026S
Manager, Technical Advertiser Solutions
SNAP/SNAP
Posted: 10/21/2026PythonSQL
Preconstruction Manager
Swinerton
Posted: 10/21/2026IT Service Delivery Manager
GFL Environmental Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT service delivery management, ensuring alignment between business needs and IT capabilities while fostering collaboration among stakeholders. Proficient in IT service management principles and project management methodologies to drive successful implementation and service quality.
Highest-signal resume keywords
IT Service Delivery ManagementITIL FrameworkProject Management ToolsLeadership and Team ManagementCommunication and Interpersonal Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Oversee delivery of IT services to GFL Operations
- Ensure IT service delivery meets agreed service levels and quality standards
- Collaborate with IT professionals, other departments, business leaders, stakeholders, and vendors
- Develop and maintain productive relationships with business leaders
- Identify strategic technology needs and recommend guidance based on industry trends
- Enhance communication and build credibility between operational groups and IT
- Understand technology requirements and recommend business process improvements
- Act as liaison between business and IT
- Facilitate cooperation among business subject matter experts, IT staff, and vendors
- Assist with prioritization of activities across operational groups
- Translate business vision for shared understanding and rapid execution
- Manage stakeholder expectations and accountability for service delivery
- Monitor IT projects and business-related changes to ensure successful implementation
- Act as a single point of contact for requests
- Conduct needs and impact analyses to identify opportunities to link programs, processes, and systems
- Collaborate with IT Business Partners to align business groups
- Report to the IT Service Delivery Director
Requirements
What you’ll need- Bachelor’s degree in computer science, Information Technology, or related field
- 5 years of proven experience in IT service delivery management or a related role
- Ability to work under pressure and prioritize tasks in a fast-paced environment
- Strong leadership and team management skills
- Excellent communication and interpersonal skills, with ability to interact effectively with clients, stakeholders, and vendors
- Understanding of IT service management principles, processes, and frameworks, such as ITIL
- Proficiency in project management tools and methodologies
- Sound knowledge of IT infrastructure, systems, and software applications
- Valid work authorization in the country where the job is located
- No visa sponsorship provided
- Master’s degree or relevant certifications such as ITIL or PMP is a plus
Benefits
Comp & perks- Career advancement opportunities
- Competitive benefits
- Job stability within an essential services company
- Opportunity to make a positive impact for customers and communities
- Four medical plan options, including an HSA with employer contribution and match program
- Dental coverage
- Vision coverage
- Employee Assistance Program with free counseling services
- Paid time off
- 401(k) with employer match
- Competitive wages
- Growth opportunities
- Continuous learning opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Service ManagementProject ManagementBusiness Process ImprovementNeeds and Impact AnalysisIT Infrastructure Knowledge
Soft Skills
CollaborationStakeholder ManagementPrioritizationRelationship BuildingPressure Management
Certifications & Qualifications
ITIL CertificationPMP Certification
Industry Keywords
IT ServicesService LevelsQuality StandardsOperational GroupsBusiness Vision