Compliance

• Support execution and maintenance of regulatory compliance risk assessments across the enterprise
• Develop activities and practices governing the identification, management, monitoring, and reporting of compliance risks
• Support updates to the Enterprise Regulatory Compliance Risk Assessment Standard and procedures
• Support execution of the Annual Regulatory Compliance Risk Assessment and Program Effectiveness activities
• Act as a subject matter expert for Risk Owners and Oversight Functions navigating the assessment workflow
• Conduct quality assurance and quality control activities to maintain data accuracy and completeness
• Support the Quality Assurance Review team and follow up with Compliance teams on timely updates and escalations
• Support closure of findings against the Regulatory Compliance Risk Assessment Program
• Develop status reporting for timely completion of risk assessment activities
• Develop management reporting for senior audiences
• Develop proactive strategies, processes, and recommendations for senior leaders
• Support ad hoc transformation changes and projects/tasks

Manager, Compliance Risk Assessment Execution

Security Engineer

• Lead and manage a team of Technology Controls/Information Security experts
• Develop and/or manage information security strategies, programs, tools, frameworks, and policies
• Provide specialized oversight, control, and governance for a key business line/segment or strategic initiative
• Liaise across the organization and interface with executive and functional stakeholders
• Minimize overall technology risks for the assigned area
• Provide thought leadership and future-focused direction
• Oversee teams or groups of moderate to large size, scope, risk, and complexity
• Support regulatory exams and audit engagements
• Lead issue management and remediation
• Drive cross-functional alignment and manage projects and programs
• Perform occasional domestic travel

Senior Manager, Information Security – IAM Domain Governance

• Define, develop, and/or implement technology controls and information security policies, programs, and tools
• Provide specialized expertise and guidance on assessing risks, identifying potential gaps, and developing security solutions
• Participate in moderate- to high-complexity projects and initiatives
• Provide complex reporting, analysis, and assessments at the functional, business-line, or enterprise level
• Act as a lead expert resource in technology controls, information security, and risk issues
• Oversee Fusion Incident Management activities and lead incidents through containment, eradication, recovery, and closure
• Drive incident response efforts and track incident tasks, data, and workstreams
• Author and review communications for stakeholders, operational personnel, and leadership
• Lead the evolution of internal processes, documentation, and routines with senior and executive leadership

Information Security Specialist – Fusion Incident Management

• Support execution of the enterprise Regulatory Compliance Risk Assessment through data management, analysis, quality control, dashboarding, and management reporting
• Transform assessment data into timely, accurate, and actionable insights for program oversight, stakeholder decision-making, and senior management reporting
• Support ad hoc data analysis, transformation initiatives, regulatory requests, audit or quality assurance reviews, and program priorities
• Identify opportunities to automate reporting, strengthen data controls, simplify processes, and improve RCRA insights
• Support assessment-cycle activities, including stakeholder communications, data preparation, progress monitoring, issue escalation, and review-session materials
• Partner with Compliance, Risk, Technology, Data, and business teams to clarify data requirements and improve reporting outcomes
• Maintain metric inventories, calculation logic, thresholds, reporting requirements, and supporting evidence
• Document data sources, definitions, calculations, assumptions, transformations, controls, and report production steps
• Prepare recurring and ad hoc management reporting, commentary, analysis, and presentation materials
• Analyze RCRA results for trends, concentrations, outliers, and emerging themes
• Perform data validation, reconciliation, and quality control; coordinate resolution of data issues
• Develop and maintain execution trackers, dashboards, data visualizations, and status reporting
• Collect, extract, consolidate, and maintain RCRA and Program Effectiveness Assessment data

Senior Analyst, Regulatory Compliance, Risk Assessment, Data and Reporting

Claims Specialist

• Handle complex, high-risk residential claims using advanced technical expertise
• Meet with clients, witnesses, or other parties in the field to obtain statements and negotiate settlements, as required
• Collaborate with internal teams, external vendors, and business partners to deliver timely and accurate claim resolutions
• Apply claims management principles to control costs and minimize claims leakage
• Identify potential fraudulent claims and manage them according to organizational policies and procedures
• Work with claims vendors to maintain agreed-upon service standards
• Act as a subject matter expert within residential claims
• Ensure claim documentation is accurate, complete, and compliant with regulatory and internal requirements
• Identify, manage, and escalate non-standard or high-risk claims when necessary
• Protect organizational interests by identifying risks and applying appropriate controls
• Contribute to process improvement initiatives
• Participate in cross-functional and enterprise initiatives, providing expert guidance on complex claims scenarios
• Support a collaborative, inclusive, and positive team environment
• Share knowledge, provide coaching, and support skill development within the team
• Stay current on emerging trends, tools, and industry best practices
• Act as a brand ambassador for TD Insurance internally and externally
• Typically report to a Team Manager / Manager, Claims

Residential Claims Specialist – Desk

Program Manager

• Oversee delivery of a set of interrelated projects through an integrated program approach
• Manage the program office team and functional leaders, including Project Managers
• Provide collaborative management and direction to individual projects
• Manage programs with moderate to high regulatory oversight and risk profiles
• Oversee consolidated program financials and benefits realization analysis
• Manage the overall program budget
• Lead delivery of Tier 2 programs with moderately high to high complexity
• Occasionally lead Tier 1 programs
• Directly manage Project Managers, Business Analysts and/or Specialized Resources
• Develop talent needs and capabilities for long-term unit goals
• Provide strategic guidance to business and functional leaders
• Manage escalated regulatory and governance-related program issues
• Guide cross-functional teams through complex organizational change

Program Director, US Treasury & Finance

Actuary

• Provide technical expertise on actuarial analyses by reviewing, challenging, and refining assumptions, methods, and recommendations in line with pricing governance and actuarial standards
• Coach and develop junior actuaries through hands-on guidance and peer reviews
• Monitor competitor actions, industry trends, and regulatory developments and translate insights into pricing and segmentation opportunities
• Lead mid-to-complex rate and pricing initiatives to drive profitable growth
• Facilitate regulatory engagement through rate changes by preparing and reviewing filings, presenting proposals to rating boards, and navigating approval questions
• Execute end-to-end delivery of approved pricing changes
• Implement controls to ensure pricing accuracy and compliance
• Communicate clearly with leaders and stakeholders following rate changes
• Foster continuous improvement and innovation
• Report to a Senior Manager

Actuarial Specialist, Auto Pricing

Banker

• Create a consistent and exceptional customer experience in the branch, with specialty and predominant focus in home borrowing advice and experiences
• Provide advice on Real Estate Secured Lending products, investing, day-to-day banking, and TD products and services
• Ask thoughtful questions to uncover customer needs and own solutions aligned with the mandate
• Improve customer financial confidence through ongoing dialogue, answers, and advice
• Act as a subject matter expert for customers and colleagues regarding TD products, services, policies, and procedures
• Maintain a professional and inviting branch environment in accordance with premises, marketing, and regulatory guidelines
• Conduct proactive customer outreach via phone, email, and other channels
• Be present in the community for additional customer outreach
• Maintain knowledge of the local market, competitive offers, and economic trends
• Ensure customer and business documentation is accurate and retained according to policy
• Participate as a team member and support a positive, service-oriented work environment
• Attract, acquire, and retain customers, advice opportunities, and referrals to drive TD growth and market share

Senior Personal Banker – Home Borrowing Trainee

Product Lead

• Provide senior-level strategic direction for the Bank’s debit-card products, services, programs, and projects
• Formulate strategy, policy, and overall direction for the product portfolio
• Lead hiring, goal setting, staff development, performance management, compensation decisions, teamwork, and disciplinary actions
• Act as market expert by gathering industry opinions and qualitative market data
• Lead business plans to increase new-account growth and track P&L impact
• Identify market problems, solution gaps, and opportunities for complete solutions
• Review and approve business and expense plans and track product-development success and effectiveness
• Develop and manage the product-development calendar and oversee deliverable execution
• Analyze competitive offerings, strengths, weaknesses, and product-deliverable priorities
• Quantify market analysis and evaluate product performance, lifecycle, quality, technical support, marketing, and sales support
• Oversee product roadmaps and plan product solutions meeting client needs
• Create market-evolution scenarios explaining the need for product features and benefits
• Direct market-research projects and recommend methods for market growth and customer-product opportunities
• Advise executive management on marketing initiatives
• Analyze and report on service quality, customer attitudes, economic conditions, and government controls
• Collaborate with business lines to establish new services and products
• Apply analytical rigor to consumer insights and product strategy
• Monitor product and segment performance against objectives and recommend enhancements
• Deliver financial results through pricing, margin, volume, acquisition, retention, customer experience, engagement, and market-share levers
• Partner with business leaders to develop business plans and optimize resources and operating-model efficiency
• Liaise with Marketing, Phone Channel, Retail, and other partners on trends, research, ideation, and business cases for new-product development
• Ensure regulatory compliance and maintain effective risk-management and control processes

Product Group Lead, Debit Card

• Create a consistent and exceptional branch customer experience, with a focus on investment advice
• Apply deep knowledge of investment products and knowledge of real estate secured lending, day-to-day banking, and TD products and services
• Ask questions to uncover customer needs and own solutions aligned with the mandate
• Improve customer financial confidence through dialogue, answers, and advice
• Act as a branch subject matter expert for customers and colleagues on TD products, services, policies, and procedures
• Maintain professional and inviting branch common areas in accordance with premises, marketing, and regulatory guidelines
• Conduct proactive customer outreach by phone, email, and other channels regarding portfolio updates and opportunities
• Maintain knowledge of the local market, competitive offers, and economic trends to support recommendations
• Ensure customer and business documentation is accurate and retained according to policy
• Participate as a team member and support a positive, service-oriented work environment
• Attract, acquire, and retain customers, advice opportunities, and referrals to drive TD growth and market share

Senior Personal Banker – Investing

Business Analyst

• Provide analytical and project management support to corporate and business line strategic initiatives
• Work independently with assistance and coaching from more senior levels
• Coach other team members within area of expertise, as appropriate
• Identify, develop, and maintain linkages with business partners across retail product management, retail distribution, commercial banking, support services, and North American business partners
• Provide senior management with proactive reporting and analysis on corporate and business line initiatives
• Resolve issues and problems by conferring with staff, management, internal departments, and outside contacts
• Work cross-functionally to drive strategic initiatives and improve processes
• Analyze company data to identify and recommend initiatives that positively and materially impact company financial results

Digital Business Analyst III

Human Resources

• Lead complex, high-risk HR case management and investigations end-to-end, including discipline approaches and employment decisions
• Provide specialized advice and support to HR and business/corporate partners on high-risk and sensitive HR and employment matters
• Partner with managers, employees, HR teams, Legal, Global Security & Investigations, and other stakeholders to collect information, analyze facts, evaluate situations, and develop strategies and risk assessments
• Resolve issues within authority and escalate matters or seek expertise when appropriate
• Conduct field interviews, site visits, information sessions, and employee-environment scans
• Identify workplace issues and risks and recommend proactive approaches to systemic issues
• Build trusted relationships and act as a business partner on employee relations matters
• Handle investigations involving Code of Conduct breaches, Respect in the Workplace, Whistleblower matters, and related discipline and employment decisions
• Support people managers in monitoring employee experience and engagement through HR visits, employee insight/In Touch sessions, and focus groups
• Use risk mitigation tools to support operations within TD's acceptable employment risk profile
• Provide management information on trends, issues, and opportunities; monitor the case management database and contribute to executive reporting
• Identify and escalate issues with broad corporate implications or risks
• Maintain accurate documentation, case files, and timely follow-up on outstanding issues
• Maintain knowledge of operating procedures, standards, and levels of authority
• Identify process improvement and efficiency opportunities
• Promote teamwork, team building, and continuous learning
• Support customer service strategy and improve partner/customer experience
• Contribute to an inclusive employee culture and positive work environment
• Provide leadership, training, and guidance to team members as needed
• Communicate project and issue status and share information and knowledge

HR Advice Specialist – HR Investigations

Client Services Representative

• Provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments
• Correspond with clients and other branch staff
• Prepare documentation and provide updates to Investment Advisors for client meetings
• Create reports for analysis of client accounts
• Communicate with customers about products and services and identify referral opportunities
• Accept and create leads and ensure correct referral coding administration
• Submit marketing pieces for approval
• Compile client information packages and maintain marketing materials
• Adhere to compliance requirements for account documentation and marketing materials
• Respond to phone, mail, and electronic enquiries based on full-service brokerage knowledge
• Deliver a high-level client experience and exercise discretion
• Adhere to policies and procedures and maintain risk management practices
• Use insights to improve individual and team performance
• Participate as a team member, maintain knowledge, and communicate status, progress, and issues

Client Service Associate

Customer Support

• Process financial transactions including deposits, withdrawals, and bill payments
• Understand and determine customer needs and recommend suitable banking solutions
• Respond to and resolve customer concerns, escalating non-standard activities as necessary
• Achieve assigned goals and business objectives by promoting banking solutions
• Complete business processes in a timely and accurate manner
• Connect personally with customers and advise them on banking solutions and processes
• Promote team effectiveness and participate in personal performance development
• Keep coworkers updated on routine activities
• Deliver quality customer experiences
• Recommend operational improvements to achieve operational excellence

Customer Experience Associate

• Review and assess sales communications for compliance with applicable regulations, internal policies, and TD brand standards
• Ensure communications are fair, accurate, complete, and not misleading
• Verify that risk disclosures have equal prominence to benefits and that required disclaimers and footnotes are included
• Conduct post-issuance reviews for prohibited representations, misleading statements, unsubstantiated claims, and inappropriate content
• Confirm consistency across collateral, appropriate audience labeling, and distribution controls
• Apply sales communications guide requirements covering performance data, risk disclosures, legal/proper names, and trademark attributions
• Ensure compliance with internal approval, recordkeeping, and documentation standards
• Monitor regulatory changes and update surveillance and testing procedures
• Maintain testing and surveillance logs
• Prepare reports on findings, trends, and recurring issues
• Support internal and external audits
• Collaborate with business partners to resolve deficiencies and clarify requirements
• Provide feedback, guidance, and training on regulatory and procedural requirements
• Contribute to continuous improvement of marketing governance programs, processes, and tools
• Communicate project and issue status to the team and share information and knowledge