Representative

• Assist inbound callers with account inquiries
• Resolve customer issues by providing advice and recommending TD products or services
• Deliver outstanding customer service and trusted support for banking needs
• Resolve customer inquiries at the first point of contact
• Meet customer experience, advice, quality, compliance, and productivity targets
• Participate in ongoing training and coaching
• Complete 12 weeks of mandatory full-time paid training onsite in London
• Work primarily offsite from a secure private workspace after training
• Attend in-person team events and experiences at a TD location

Credit Card Representative

Product Lead

• Provide senior-level strategic direction for the Bank’s products, services, programs, and projects
• Formulate strategy, policy, and overall direction for the identified product or product-suite portfolio
• Build a strong talent pipeline within the team
• Hire talent, set goals, develop staff, manage performance and compensation decisions, promote teamwork, and handle disciplinary actions
• Act as the market expert by gathering industry opinions and qualitative market data across market segments
• Lead business plans to increase new-account growth and track P&L impact
• Identify market problems, gaps, and complete solution opportunities
• Review and approve business and expense plans and track product development delivery and implementation effectiveness
• Develop and manage the product development calendar and oversee execution of deliverables
• Identify competitive offerings, strengths, and weaknesses, and prioritize product deliverables
• Quantify market analysis using internal measurements and product-performance data
• Oversee product roadmaps and plan product solutions addressing client needs
• Create market-change scenarios showing the need for product features and benefits supporting acquisition and retention
• Direct market research and recommend methods for growing existing markets and developing customer-product opportunities
• Advise executive management on marketing initiatives related to major company activities
• Analyze and report on service quality, customer attitudes, economic conditions, and government controls affecting products and services
• Collaborate with business lines to establish new services and products
• Develop consumer insights using conceptual frameworks and analytical rigor
• Monitor product and segment performance against objectives and recommend enhancements
• Deliver financial results through pricing, margin, volume, acquisition, retention, customer experience, engagement, and market-share levers
• Create and deliver business cases for strategic business results
• Partner with business leaders to develop business plans and maximize resource efficiency and scale
• Liaise with Marketing, Phone Channel, and Retail partners to analyze trends, conduct customer research and focus groups, facilitate ideation, and develop business cases for new product development
• Ensure products comply with regulatory requirements
• Maintain risk-management and control practices aligned with risk appetite
• Ensure employees understand and comply with Bank and industry codes of conduct

Product Group Lead – Debt Card

Financial Planning and Analysis

• Conduct financial analysis, evaluation, and review of business performance and initiatives against plans, prior-year results, and business cases
• Provide advice and guidance to Finance Management, business partners, and stakeholders on finance, accounting, reporting, and operational processes
• Produce meaningful data analysis, materials, and dashboards supporting business goals and objectives
• Develop dashboards to illustrate business trends and identify opportunities
• Coordinate and consolidate financial information requests among Finance teams, stakeholders, external parties, regulators, and auditors
• Provide specialized financial information, data, and guidance on procedures and issues
• Identify variances and contribute to due diligence, execution, and implementation of initiatives, acquisitions, and restructurings
• Work with FinOps and Specialized Finance teams to improve report production, system queries, process mapping, tracking, analysis, and transactional support
• Research and investigate accounting, audit, operational, reporting, data, and analytics issues
• Interpret guidelines, standards, policies, and analytical results to inform senior-level decisions
• Lead projects and activities, build stakeholder alignment, and provide subject-matter advice
• Support risk, governance, remediation, compliance, and continuous process-improvement initiatives
• Conduct research projects and support presentations and communications to management
• Participate in cross-functional initiatives and maintain relationships across business lines and control functions
• Serve as a subject-matter expert, technical lead, resource, mentor, and knowledge-transfer contributor
• Keep current on emerging trends, tools, techniques, and regulatory requirements
• Participate in team development, performance management, cross-training, and internal/external stakeholder relationship building

Senior Finance Analyst

Manager

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities affecting the bank
• Coach advisory and frontline staff on resolving customer complaints according to customer problem resolution guidelines
• Resolve operational and high-risk issues while ensuring regulatory and policy compliance
• Mentor the team on advice-giving strategies and effective customer experience delivery
• Ensure branch common areas and advisory spaces are inviting and approachable
• Determine and maintain accurate employee scheduling
• Share information, skills, and subject matter expertise while coordinating team activities
• Work with TD partners to help customers meet their financial needs
• Improve team processes and work efficiency through ongoing feedback and guidance
• Ensure performance management activities are undertaken
• Support a positive and diverse workforce through equal opportunity, timely communication, and strong working relationships

Assistant Branch Manager II

Full-stack Engineer

• Deliver engineering work within the pod scope, including fixes, enhancements, and technical improvements
• Participate in daily huddles and technical calls to coordinate work, manage blockers, and communicate progress
• Perform triage and root cause analysis for issues and defects
• Implement corrective changes and support validation through testing and controlled releases
• Collaborate with other OBNC pods and stakeholders to align dependencies, sequencing, and handoffs
• Maintain code reviews, documentation, operational readiness, and transparent tracking in Jira epics and stories
• Contribute to transition and continuity activities as work moves between pods
• Operate in a scaled agile manner and participate in backlog refinement sessions
• Develop and implement feature-based solutions
• Perform full-stack coding, solution design, analysis, and documentation
• Troubleshoot defects and production issues

Software Engineer I

General

• Manage a diverse portfolio of business management activities for complex or high-risk functional areas
• Implement policies, processes, and initiatives supporting business management, strategy, and governance objectives
• Perform data analysis and engineering
• Manage cross-functional initiatives
• Prepare senior leadership communications and presentations
• Lead specialized business management functions and provide work direction to others
• Undertake and complete complex projects integrating cross-functional processes
• Contribute to strategic direction and develop and implement business strategies
• Plan, lead, manage, and oversee work activities across multiple areas
• Lead implementation of policies, processes, procedures, and changes across functional areas
• Provide subject-matter expertise for enterprise and cross-functional projects, including identifying, designing, and testing solutions
• Facilitate executive discussions and provide thought leadership, roadmaps, strategic plans, deliverables, frameworks, and goals
• Advise management and leadership on industry trends, issues, opportunities, and recommended actions
• Manage relationships with corporate and control functions and align with regulatory requirements
• Assess risks and issues, escalate as appropriate, and maintain risk-management and control processes
• Ensure business operations comply with internal, external, and regulatory requirements
• Lead governance meetings, committees, action plans, and remediation plans
• Identify opportunities to improve productivity, effectiveness, and operational efficiency
• Support team objectives, client services, and knowledge transfer

Business Management Specialist – Payment Networks

Mortgage Loan Officer

• Sell and originate residential mortgage loans to sales goals
• Meet with prospects referred by realtors, developers, attorneys, and internal and external referral sources
• Explain mortgage products and services and recommend options based on prospect needs
• Guide customers through the mortgage application process
• Ensure applications are accurate and include required documentation
• Manage customer expectations regarding processing times and closing dates
• Generate referrals for mortgage opportunities and other company products
• Develop plans to achieve sales goals with sales management
• Enter loan information into the mortgage loan system and create supporting files
• Send applications and required information to underwriting and processing
• Underwrite loans using point-of-sale underwriting systems within authority
• Communicate loan decisions and additional information needed to customers
• Finalize loan commitments and prepare loans for closing
• Coordinate with customers, underwriters, processors, realtors, closing agents, and others
• Attend closings as needed
• Maintain knowledge of mortgage products, laws, regulations, policies, and industry trends
• Participate in homebuyer seminars, home shows, brokers' meetings, and financing workshops
• Recommend changes to products, programs, and pricing
• Support successful TD Bank audits and examinations
• Handle complex mortgage needs

Customer Support

• Understand customers' financial needs and provide appropriate solutions, advice, guidance and/or recommendations on complex financial products and services
• Provide specialized customer/partner support for complex transactions, activities and product feature advice and guidance
• Provide exceptional inbound and/or outbound sales and service support for moderate to high complexity financial products and services
• Act as a sales process and product expert for customers and internal partners
• Identify complex problems, formulate appropriate solutions and escalate when necessary
• Coordinate efforts and resources with other teams to achieve shared objectives
• Provide courteous, efficient and professional customer service and manage inquiries, sales and issues promptly
• Engage customers/partners to understand current and future product, sales and service needs
• Offer advanced business-area advice and guidance
• Resolve customer/partner problems appropriately the first time and escalate issues when necessary
• Identify cross-sell opportunities and refer customers/partners to internal Bank partners
• Attract, acquire and retain customers, sales opportunities and referrals to support business growth
• Promote the full suite of products, sales, services and banking capabilities
• Complete business processes accurately and support operational excellence
• Identify and manage risks, escalate non-standard or high-risk transactions and activities, and ensure regulatory compliance
• Participate in process improvement, due diligence, knowledge transfer, cross-training and team development
• Keep current on emerging trends, tools, techniques and regulatory requirements
• Support a positive, diverse, equitable and collaborative work environment
• Act as a brand champion for the business area and bank

Customer Care Specialist IV

Software Engineer

• Develop cross-asset automated pricing and risk systems, primarily focused on FICC derivatives
• Work directly with global sales, trading, and quant teams to develop applications incorporating pricing and risk models for electronic trading
• Develop core pricing and risk services
• Work with eTrading and infrastructure teams to distribute pricing and risk model outputs
• Provide technical leadership for design and solutions
• Plan, evaluate, recommend, design, operationalize, and support secure, scalable, reliable, and efficient solutions
• Lead and assist team members with technical implementations
• Implement automated unit and regression testing in CI/CD pipelines
• Support applications used globally by Front Office sales and traders
• Collaborate with technical and non-technical professionals and business and technology partners
• Share knowledge and educate others

Transparency Pricing, Risk Developer

Operations

• Execute complex transactions and overrides accurately, on time, and within established guidelines and SLAs
• Refer or escalate processing and operational issues to appropriate functions or partners
• Identify opportunities to improve service delivery
• Analyze process drivers and root or systemic causes of cross-functional operational issues; interpret findings and make recommendations
• Support inbound and outbound partner requests and perform authorized adjustments
• Prioritize and complete workload to meet service and productivity SLAs
• Maintain knowledge of internal and industry regulations, trends, emerging issues and risks
• Support development and implementation of standards, policies, procedures and risk-mitigation solutions
• Contribute to presentations and communications for management or broader audiences
• Identify and manage risks and resolve escalated non-standard, high-risk issues
• Support change management projects and document new processes
• Lead and participate in process improvements and determine solutions supporting business growth
• Participate as a team member and promote service, quality, innovation and teamwork
• Build operations knowledge, share ideas and transfer knowledge across teams and partners
• Provide training, coaching and guidance to team members
• Participate in performance management, development and cross-training activities
• Communicate relevant issues, project progress and day-to-day information
• Act as a brand ambassador for TD internally and externally

Operations Officer III

• Meet with prospects referred by realtors, developers, attorneys, and internal/external referral sources
• Explain mortgage products and recommend options based on prospect needs
• Guide customers through the mortgage application process
• Explain required information and loan-process steps
• Ensure applications are accurate and include required documentation
• Manage customer expectations regarding processing times and closing dates
• Sell and originate residential mortgage loans according to policies, legal requirements, and regulatory guidelines
• Generate referrals for mortgage and other company business-line products
• Develop plans to achieve sales goals
• Enter loan information into the mortgage loan system and maintain accurate pipelines
• Create supporting underwriting and regulatory files
• Send applications and required information to underwriting
• Underwrite loans using point-of-sale underwriting systems within authority
• Communicate loan decisions and additional information requirements to customers
• Submit materials to processing, clear conditions, finalize commitments, and prepare for closing
• Coordinate with customers, underwriters, processors, realtors, and closing agents
• Attend closings as needed
• Maintain knowledge of industry practices, products, mortgage laws, and regulations through training and seminars
• Participate in homebuyer seminars, home shows, broker meetings, and financing workshops
• Recommend changes to products, programs, or pricing
• Support successful TD Bank audits and examinations
• Handle complex mortgage needs

Financial Crime

• Contribute to the development, oversight, and implementation of TD’s sanctions compliance programs
• Support sanctions frameworks, methodologies, policies, standards, procedures, awareness, specialized training, monitoring, management reporting, and issue escalation
• Conduct periodic and event-driven reviews for sanctions risks involving customers and transactions
• Support sanctions risk assessments, regulatory exam preparation, and internal/external audit support
• Work independently as senior analyst and sanctions compliance subject matter expert
• Coach and educate others on regulatory requirements and best practices
• Oversee or independently perform end-to-end sanctions screening and escalation processes
• Execute complex and non-standard sanctions requests, including high-risk reviews and regulatory reporting
• Research and investigate sanctions alerts, operational issues, and process gaps
• Recommend and implement solutions to strengthen sanctions controls and governance frameworks
• Coordinate with AML, FCRM, Legal, Compliance, and Risk teams for holistic risk management
• Provide advanced analysis and specialized reporting on sanctions metrics, trends, and regulatory adherence
• Represent the group on sanctions-related projects, regulatory initiatives, and cross-border governance meetings
• Develop team procedures and governance processes for sanctions compliance
• Prepare summaries, presentations, briefing notes, reports, research, and analysis
• Provide sanctions compliance advice and subject matter expertise to business partners
• Develop and deliver sanctions training programs
• Monitor industry developments and evolving regulatory requirements
• Participate in audits, regulatory reviews, examinations, product initiatives, and cross-functional enterprise projects
• Participate in weekly team meetings and keep stakeholders informed of project progress

Senior Financial Crime Risk Analyst – Sanctions

• Sell and originate residential mortgage loans to sales goals
• Meet with prospects referred by realtors, developers, attorneys, and internal and external referral sources
• Explain mortgage products and services and recommend options based on prospect needs
• Guide customers through the mortgage application process
• Explain required information and loan-process requirements
• Ensure applications are accurate and include required documentation
• Manage customer expectations regarding processing times and closing dates
• Generate referrals for mortgage sales opportunities and other company products
• Develop plans to achieve sales goals with sales management
• Enter information into mortgage loan systems and maintain accurate pipeline records
• Create supporting files and documentation for underwriting, regulatory, and other purposes
• Submit applications and required information to underwriting and processing
• Underwrite loans using point-of-sale underwriting systems within scope of authority
• Communicate loan decisions and additional information needed to customers
• Finalize loan commitments and prepare loans for closing
• Coordinate with customers, underwriters, processors, realtors, closing agents, and others
• Attend closings as needed
• Maintain knowledge of mortgage practices, products, laws, regulations, policies, and procedures through training and seminars
• Participate in homebuyer seminars, home shows, broker meetings, and home financing workshops
• Recommend changes to products, programs, and pricing
• Ensure TD Bank maintains successful audits and examinations
• Handle complex mortgage needs

• Meet with prospects identified directly or referred by realtors, developers, attorneys, and other referral sources
• Explain available mortgage products and services and recommend options based on prospect needs
• Guide customers through the mortgage application process
• Explain required information and other aspects of the loan process
• Ensure applications are accurate and include required documentation
• Manage customer expectations regarding processing times and closing dates
• Sell and originate residential mortgage loans under established policies, procedures, and legal/regulatory guidelines
• Generate referrals for mortgage sales opportunities and other company products
• Develop plans to achieve sales goals with sales management assistance
• Enter information into the mortgage loan system and maintain accurate pipeline records
• Create supporting files and documentation for underwriting, regulatory, and other purposes
• Send applications and required information to underwriting
• Underwrite loans using point-of-sale underwriting systems within authorized scope
• Communicate loan decisions and explain additional information needed
• Submit materials to processing, clear conditions, finalize commitments, and prepare loans for closing
• Communicate with customers, underwriters, processors, realtors, closing agents, and others throughout the application process
• Attend closings as needed
• Build knowledge of industry practices, mortgage products, laws, regulations, policies, and procedures through training and seminars
• Participate in homebuyer seminars, home shows, brokers’ meetings, and home financing workshops
• Recommend changes to products, programs, and pricing
• Help ensure TD Bank maintains successful audits and examinations
• Handle complex mortgage needs

Human Resources

• Lead complex, high-risk case management and investigations end-to-end, including discipline approaches and employment decisions
• Provide specialized advice and support to HR and business/corporate partners on high-risk and sensitive HR/employment matters
• Partner with people managers, employees, HR Shared Services, HR Advice/Business Partners, Employee Relations/HR CoEs, Legal, and Global Security & Investigations
• Collect and analyze relevant information, evaluate situations, advise on complex matters, and provide strategies, options, and risk assessments
• Resolve issues within authority and escalate issues or seek expertise when appropriate
• Conduct field interviews, site visits, and information sessions; scan the internal employee environment for issues and risks
• Build trusted relationships and act as a partner to the business on employee relations matters
• Handle investigations involving Code of Conduct breaches, Respect in the Workplace, and Whistleblower matters
• Support People Managers in monitoring employee experience and engagement through HR visits, employee insight/In Touch sessions, and focus groups
• Use risk mitigation tools to support the business within TD's acceptable employment risk profile
• Provide management information on trends, issues, and opportunities; monitor the case management database and contribute to executive reporting
• Identify and escalate issues with broad corporate implications or risks
• Maintain accurate documentation, manage outstanding issues, and ensure timely resolution
• Maintain knowledge of operating procedures, levels of authority, and standard operating procedures
• Ensure case files are entered into the database promptly
• Identify process improvement and efficiency opportunities
• Promote teamwork, teambuilding, and continuous learning
• Support customer service strategy and improve partner/customer experience
• Contribute to an inclusive workplace culture and positive team environment
• May provide leadership, training, and guidance to team members
• Communicate project and issue status to the team and share knowledge

Credit Card Representative

Product Group Lead – Debt Card

Senior Finance Analyst

Assistant Branch Manager II

Software Engineer I

Business Management Specialist – Payment Networks

Mortgage Loan Officer

Customer Care Specialist IV

Transparency Pricing, Risk Developer

Operations Officer III

Mortgage Loan Officer

Senior Financial Crime Risk Analyst – Sanctions

Mortgage Loan Officer

Mortgage Loan Officer

HR Advice Specialist – Intake, Triage & Adjudication