Customer Support

• Support Relationship Managers/Analysts and Account Managers with day-to-day customer needs and new customer onboarding
• Deliver customer service and support profitable business growth
• Facilitate customer requests through internal partners and ensure follow-up
• Handle administrative needs, questions, concerns, and customer referrals
• Identify, recommend, introduce, and refer appropriate bank partners and products
• Support credit administration, documentation, financial statements, and accounts receivable lists
• Upload customer reports and documentation into appropriate systems
• Assist with credit applications, funding requests, security documentation, payments, credits, and fund advances
• Cross-sell products and services and facilitate investment requests
• Ensure products and services operate compliantly and minimize regulatory and operational risk
• Participate in team activities, knowledge transfer, cross-training, and performance development
• Keep stakeholders informed of request status and relevant information
• Provide training, coaching, and guidance as appropriate
• Act as a brand ambassador for TD

Customer Service Officer II

Student

• Support TD Insurance lawyers under supervision through litigation processes involving prosecution, defence and resolution of lawsuits
• Develop and review legal strategies for discovery, investigation, case handling and trial/hearing
• Communicate legal strategies with TD Insurance Claims Representatives and Insured Clients
• Prepare draft legal documents, correspondence, pleadings, motions, mediation and pre-trial/arbitration memoranda
• Perform legal research
• Attend or summarize discoveries
• Review Claims records and legal files to respond to discovery demands and obtain undertakings and documentation
• Update relevant work in the electronic file system and prepare document briefs
• Attend settlement conferences and assist with settlement under lawyer supervision
• Assist with investigations, including locating and interviewing witnesses and obtaining trial evidence
• Assist lawyers with mediation, pre-trial, trial and arbitration preparation
• Attend court conferences, pre-trial/arbitration hearings and certain motions with a lawyer
• Assist lawyers at trial or arbitration
• Respond to Small Claims Court files, negotiate settlements and arrange payment plans where applicable
• Perform other duties according to court and provincial jurisdictions

Articling Student

General

• Develop mortgage business and customer base
• Target referrals from realtors, builders, financial planners and other centers of influence
• Build sales skills and credit knowledge through targeted sales training
• Work closely with the Senior District Sales Manager
• Make joint sales calls
• Participate in monthly coaching sessions
• Use a sales management system designed for the sales channel
• Build a personal business using TD’s brand
• Develop and maintain customer relationships
• Provide mobile mortgage sales services for personal and small business banking customers

Mobile Mortgage Specialist

Data Scientist

• Collect data and apply data science techniques, including data wrangling, profiling, visualization, and statistical inference
• Uncover actionable insights and build analytics solutions that guide decision-making and strategic planning
• Develop, maintain, and enhance AML/CTF models and AI solutions
• Support customer rating, sanctions screening, transaction monitoring, emerging risk, model performance monitoring, analytics, and reporting initiatives
• Understand business context and data infrastructure and translate business problems into viable data science solutions
• Extract and prepare data, apply statistics and advanced analytics, and derive insights from big data
• Visualize insights and communicate results clearly to decision-makers and stakeholders
• Collaborate with data and business analysts, software engineers, data engineers, and application developers on scalable data science solutions
• Improve business processes through insights, hypothesis testing, and statistical validation
• Educate the organization on data science principles and mathematical foundations
• Participate in cross-functional and enterprise initiatives as a subject matter expert
• Monitor service, productivity, efficiency, risk, and governance issues and implement remediation or continuous improvement plans
• Manage relationships with business lines, corporate functions, control functions, and stakeholders
• Keep current with emerging issues, trends, and regulatory requirements
• Participate in team development, knowledge transfer, mentorship, and cross-training
• Perform occasional domestic travel and continuous sedentary, multitasking, office-equipment, concentration, reading, writing, and arithmetic activities

Data Scientist II, FCRM Modeling

Human Resources

• Provide courteous, efficient and professional service for HR inquiries, problems and issues
• Support employees and partners on HR programs, policies and processes
• Identify, resolve or escalate issues and complaints
• Maintain knowledge of tools, processes, procedures and resources for problem determination and solutions
• Provide information to colleagues, business partners and employees
• Provide timely updates and follow through on outstanding problems
• Prioritize and manage workload to meet service-level and productivity requirements
• Follow internal and industry regulations and operating practices
• Manage confidential correspondence and information
• Monitor and communicate the effectiveness of strategies, programs and practices
• Resolve escalated issues promptly and thoroughly
• Enhance knowledge of HR practices, business, analytical tools and techniques
• Recommend productivity, effectiveness and operational efficiency improvements
• Establish relationships across multiple business partners
• Participate in knowledge transfer within the team and business units
• Report generally to a Team Manager

HR Contact Centre Specialist

Full-stack Engineer

• Lead end-to-end technical design and delivery of Salesforce Loyalty Management capabilities
• Design and implement scalable solutions using Salesforce Loyalty Management and related Salesforce clouds
• Provide technical leadership for enterprise integrations using APIs, middleware, ETL tools, and event-driven architectures
• Collaborate with business and product stakeholders to define requirements and recommend technical approaches
• Develop architecture artifacts, solution designs, integration specifications, deployment strategies, and operational support documentation
• Lead development teams through design, build, testing, deployment, and production support
• Ensure compliance with architecture, security, governance, and engineering standards
• Drive platform performance, scalability, reliability, resiliency, and operational excellence
• Troubleshoot complex technical and integration challenges
• Mentor engineers and provide Salesforce Loyalty Management subject matter expertise
• Support release management, environment strategy, DevOps automation, and CI/CD processes
• Develop, document, review, and maintain application and integration solutions
• Conduct code reviews, Operational Readiness Reviews, and solution design sign-offs
• Identify risks, performance issues, process improvements, and cost-effectiveness opportunities
• Contribute to engineering practice advancement, knowledge transfer, and continuous improvement

Software Engineer II, Salesforce Loyalty Management Developer

• Lead end-to-end technical design and delivery of Salesforce Loyalty Management capabilities
• Design and implement scalable solutions using Salesforce Loyalty Management and related Salesforce platform technologies
• Provide technical leadership for enterprise integrations using APIs, middleware, ETL tools, and event-driven architectures
• Collaborate with business and product stakeholders to define requirements and recommend technical approaches
• Develop and maintain architecture artifacts, solution designs, integration specifications, deployment strategies, and operational support documentation
• Lead development teams through design, build, testing, deployment, and production support
• Ensure adherence to architecture, security, governance, and engineering standards
• Drive platform performance, scalability, reliability, resiliency, and operational excellence
• Troubleshoot complex technical and integration challenges across Salesforce and connected platforms
• Mentor engineers and provide subject matter expertise in Salesforce Loyalty Management
• Support release management, environment strategy, DevOps automation, and CI/CD processes
• Develop and document detailed solution designs and act as an application subject matter expert
• Conduct code reviews, Operational Readiness Reviews, and solution design sign-offs
• Identify application, data, performance, risk, and governance issues and implement remediation plans
• Collaborate with architects, technology partners, stakeholders, and business lines to deliver strategic solutions
• Contribute to engineering practice improvements, automation, knowledge transfer, and team development

Software Engineer III – Salesforce Loyalty Management Technical Lead

Customer Retention Specialist

• Advise Merchant Services customers on pricing, onboarding, equipment/billing setup, and other customer requests
• Retain and expand relationships with Merchant Services customers
• Establish and maintain strong business relationships and exchange information
• Maintain contact with existing relationships to reduce merchant attrition
• Respond to customer inquiries within the Service Level Agreement
• Initiate calls to at-risk portfolio merchants to retain accounts
• Provide superior service exceeding expectations on every contact
• Follow up on retention leads to reduce attrition
• Follow established processes and procedures
• Prevent account attrition through due diligence when renegotiating pricing and profitability
• Ensure new sales acquired contribute positively to organizational net income
• Contact inactive merchants to reestablish relationships and reactivate accounts

Merchant Services Retention Specialist

Learning and Development

• Execute audit projects for assigned businesses, functions, or projects
• Serve as a learning administrator responsible for training-calendar maintenance, course scheduling, enrollment, rosters, attendance, completion tracking, makeup requirements, and CPE records
• Respond to learner and stakeholder questions and coordinate with facilitators and content owners
• Maintain accurate learning records, reconcile attendance, and follow up on missing completions
• Support instructional design and delivery by creating or updating course materials and job aids, publishing learning content, preparing facilitator guides, and assisting with facilitation
• Conduct end-to-end audits and execute control testing, including walkthroughs, test scripts, and issue management
• Develop or contribute to Audit Planning Memoranda, Process Risk and Control Matrices, Findings Grids, and Audit Reports
• Complete L1 reviews/sign-offs on audit activities where applicable
• Contribute to audit planning and risk assessments
• Manage audit communications with stakeholders
• Present independent audit opinions, findings, and recommendations to stakeholders and audit management
• Follow up on regulatory and internal audit findings
• Provide audit subject matter expertise, identify key risks, and recommend control improvements
• Prepare reporting, analysis, and assessments
• Develop audit findings and presentations for management and broader audiences
• Prioritize workload, meet timelines, escalate issues, and support team and business-unit goals
• Establish relationships across multiple businesses and participate in knowledge transfer

Audit Manager I – Internal Audit, Learning and Development

Account Manager

• Service the needs of large and complex business portfolios
• Customize products and services to meet customers’ financial needs
• Acquire, develop, and manage commercial banking relationships
• Provide customized financing, cash management, and business solutions
• Grow the portfolio through existing-customer cross-selling and new business development
• Act as a trusted advisor and structure practical, competitive solutions
• Originate and monitor larger loans with moderate to complex credit needs
• Deliver solutions across business lines and segments
• Manage strategic accounts and complex account-management processes
• Lead problem resolution and develop new product, service, and deal solutions
• Meet loan, deposit, and fee growth goals
• Make sales calls and coordinate sales-calling efforts
• Gather financial and business information and coordinate analyses for credit decisions
• Contribute recommendations to loan decisions and communicate credit decisions
• Lead relationship management for assigned portfolios, segments, and/or geographies
• Deliver exceptional customer service and continuously improve customer experience
• Generate referrals to internal bank partners
• Develop retention plans for assigned deposits and loans
• Build community relationships and participate in civic, professional, and networking activities
• Develop and execute sales and business-development strategies
• Promote the full suite of banking products and capabilities
• Support operational excellence, accurate processes, risk management, regulatory compliance, and due diligence
• Participate in process improvements, cross-functional initiatives, and knowledge transfer
• Mentor others and contribute to team development
• Maintain productive relationships with internal and external stakeholders
• Act as a brand ambassador for TD

Relationship Manager III

• Execute engineering strategy for introducing tools and automating build, test, release, and configuration activities
• Lead creation of solution options and comprehensive end-to-end solutions
• Coordinate stakeholders supporting development initiatives
• Develop and document detailed solution designs
• Act as an application subject matter expert throughout the design and development lifecycle
• Develop complex applications and systems through programming and coding
• Create functional, technical, and user-interface designs
• Consult on requirements and specifications and apply business-function knowledge to design software and systems
• Review technical deliverables for quality, gaps, and redesign needs
• Identify, recommend, source, negotiate, and implement buy/build/reuse improvements
• Define application metrics and performance goals with technology partners
• Identify and resolve application, data, cross-capability, and cross-release issues
• Analyze business requirements and recommend solutions within business technology architecture
• Collect infrastructure environment requirements using technical tools and utilities
• Work with architects on environment modifications, data conversion impacts, and performance requirements
• Conduct code reviews, Operational Readiness Reviews, gating, and review sign-offs
• Lead or implement remediation plans for performance, risk, and governance issues
• Manage stakeholder relationships and regulatory alignment
• Identify and manage organizational risks and escalate high-risk activities
• Support continuous improvement and automation opportunities
• Mentor and enable team members and share engineering best practices
• Keep stakeholders informed about project and activity status
• Generally report to a Practice Lead

Software Engineer III

Financial Crime

• Independently perform complex financial crime risk reviews, quality assurance activities, effective challenge, second-level reviews, trend analysis, and stakeholder support across AML/ATF investigation processes
• Assess investigation outcomes, escalation decisions, control execution, documentation quality, remediation activity, and regulatory risk management
• Act as a subject matter resource for complex Financial Crime Investigations workstreams
• Support monthly QA sampling, scorecard adjustment review, second-level reviews, QA results delivery, summary reporting, trend analysis, breach identification, remediation tracking, and escalation of quality concerns
• Support governance, reporting, remediation, process improvement, QA training, and monitoring activities
• Provide guidance to analysts and stakeholders to promote consistent, defensible, risk-based outcomes
• Execute QA testing within established standards and timelines
• Conduct analytical research, analysis, and risk assessments
• Present independent advice and recommendations on RCM processes and controls
• Follow up on testing findings and oversee or lead QA engagements, communications, and reporting
• Provide AML/ATF and Sanctions/ABAC advice, recommendations, and guidance
• Investigate non-compliant AML/Sanctions/ABAC matters and provide findings trend analysis and reporting
• Assist with policies, procedures, programs, frameworks, surveillance, regulatory filings, and law-enforcement reporting
• Prepare responses to information requests from testing teams, Audit, regulators, and oversight partners
• Manage workload, document research, analyze issues, communicate results, and maintain risk-management controls
• Mentor analysts, support team development, and maintain relationships with internal and external stakeholders

Senior Financial Crime Risk Analyst

• Conduct investigations of moderate complexity for internal and external cases
• Recommend demarketing and/or freezing accounts to the appropriate investigative unit
• Conduct adjudications of moderate complexity
• Apply reasonable grounds to suspect money laundering and terrorist financing
• Collect, assess, and collate case file information for AML, Sanctions/ABAC, and financial crime investigations
• Conduct data analysis to identify patterns and anomalies
• Initiate investigations and respond to emerging AML and Sanctions/ABAC risks
• Review and investigate court orders and subpoenas related to criminal actions
• Coordinate investigations with law enforcement agencies
• Prepare and deliver AML, Sanctions/ABAC, financial crime, and fraud detection/loss prevention training
• Lead workstreams and medium-scale projects
• Conduct reporting and meaningful analysis at functional or enterprise level
• Identify and manage risks and escalate high-risk transactions or activities
• Maintain project records, databases, and information
• Monitor service and productivity and implement process improvements
• Provide guidance to Analysts, Investigators, and others
• Adhere to internal policies, procedures, and regulatory guidelines
• Participate in team collaboration, knowledge transfer, coaching, and cross-training
• Report generally to a Manager

AML Financial Crime Risk Investigator II

Manager

• Act as a strategic partner and advisor for a portfolio of business or functional groups
• Enable the creation, delivery and measurement of comprehensive learning solutions aligned to strategic business priorities
• Develop and support implementation of learning strategies to build individual, team and organizational effectiveness
• Work collaboratively with HR partners and business leaders
• Manage relationships and overall deliverables across multiple phases
• Act as practice leader and top-level subject matter expert within the specialized HR area
• Develop policies and practices aligned with the overall Human Resources strategy
• Oversee complex programs, services and issues with broad business impact
• Identify and escalate issues with broad corporate implications or risks
• Lead a team of Human Resources professionals
• Provide high-quality advice, support, knowledge and counsel to business management and HR teams
• Monitor and communicate the effectiveness of strategies, programs and practices
• Develop and manage team resources through recruitment, training, coaching and performance management
• Oversee the department business plan and monitor actual results
• Lead and follow up on action planning for employee survey results
• Develop implementation strategies with HR practitioners
• Represent TD internally and externally as a subject matter expert
• Build capability plans to acquire, develop and retain diverse teams
• Develop and implement operational strategies and objectives
• Develop and maintain an operating budget and provide financial reports and variance analysis
• Establish and operate change strategies throughout the organization
• Ensure operations align with TD's risk appetite, policies, procedures, controls and regulatory requirements
• Complete required compliance training and ensure team completion
• Respond to external audit, regulator and compliance requests and findings
• Maintain appropriate action-plan records
• Travel domestically occasionally

Senior Manager – Learning Solutions Advisor

• Execute engineering strategy for introducing tools and automating build, test, release and configuration activities
• Lead creation of solution options and comprehensive end-to-end solutions
• Coordinate stakeholders supporting development initiatives
• Develop and document detailed solution designs and act as an application subject matter expert throughout the design and development lifecycle
• Develop complex applications and systems through programming and coding
• Create functional, technical and user interface designs
• Consult on requirements and specifications and apply business-function knowledge to design software and systems
• Review technical deliverables for quality, gaps and redesign needs
• Identify, recommend, source, negotiate and implement buy/build/reuse improvements and solutions
• Define application metrics and performance goals with Technology partners
• Identify and resolve application, data, cross-capability and cross-release issues
• Analyze business requirements and current system environments to recommend optimal solutions and collect infrastructure requirements
• Work with Architects on environment modifications, data conversion impacts and performance requirements
• Contribute to advancement of the TD engineering practice through collaboration, research, analysis and problem-solving
• Adhere to software engineering frameworks and methodologies
• Conduct analysis, make recommendations and assess program, policy and practice effectiveness
• Conduct code reviews, Operational Readiness Reviews and solution design gating/sign-offs
• Lead or implement remediation plans for performance, risk and governance issues
• Manage stakeholder relationships and alignment with enterprise and regulatory requirements
• Identify and manage risks and escalate high-risk activities
• Maintain risk management and control processes
• Mentor and enable team members and share engineering best practices
• Support team members by providing guidance and resolving issues
• Keep stakeholders informed about project and activity status
• Report generally to a Practice Lead