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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex healthcare system implementations, project management methodologies, and stakeholder communication. Proven ability to manage project schedules, budgets, and risks while mentoring teams to achieve delivery excellence.
Highest-signal resume keywords
Project Management Professional (PMP) CertificationHealthcare System ImplementationsProject Management Principles and MethodologiesLeadership and Stakeholder ManagementChange Management and Systems Thinking
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead complex Payvider Operations projects involving EMR, Health Benefits Management, or Pharmacy system implementations
- Develop project charters and business cases
- Manage project schedules, budgets, risks, and escalations with minimal supervision
- Present complex technical and project information to senior leadership and stakeholders
- Manage matrixed project teams including Business Analysts, Data Analysts, Clinical teams, Communications, and vendors
- Facilitate and mentor project teams across internal TELUS teams and external client organizations
- Champion standardized project management methodologies, tools, and collaborative platforms
- Mentor functional team members and drive delivery excellence
- Manage and analyze complex reporting
- Ensure implementations deliver tangible benefits to TELUS Health and customers
- Develop project communications including infographics, briefing notes, executive reports, client-facing communications, and Steerco updates
Requirements
What you’ll need- Bachelor's degree in Business, Computer Science, Healthcare, or a related field
- Project Management Professional (PMP) certification
- Minimum 5+ years of progressive project management experience
- Minimum 5+ years leading large-scale, complex healthcare system implementations through the full project lifecycle, including sustainability planning
- Expertise in project management principles, tools, and methodologies
- Advanced proficiency in healthcare system implementations and understanding of health systems, operational complexity, and patient care impact
- Ability to work independently with minimal supervision and manage multiple competing priorities under pressure and meet firm deadlines
- Strong leadership skills, including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments
- Expertise in managing ambiguity and applying change management and systems thinking methodologies
- Ability to communicate complex information clearly to diverse audiences
- Advanced knowledge of English is required
- Personnel Security Screening conducted through the Government of Canada may be required for applicable data center/client-service technology functions
Benefits
Comp & perks- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension program
- Share purchase program
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities
- Competitive salary and bonus structures
- 15% Performance Bonus or Sales Incentive Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Charters DevelopmentBusiness Case DevelopmentComplex Reporting AnalysisBudget ManagementRisk ManagementProject SchedulingSustainability PlanningMatrix Team ManagementTechnical CommunicationInfographic Development
Soft Skills
Leadership SkillsDecision-MakingInfluencing Without AuthorityCommunication SkillsMentoring
Tools & Technologies
Project Management ToolsCollaborative PlatformsEMR SystemsHealth Benefits Management SystemsPharmacy Systems
Certifications & Qualifications
Project Management Professional (PMP)
Industry Keywords
HealthcarePatient Care ImpactOperational ComplexityProject LifecyclePersonnel Security Screening