IT Support jobs in United States

Explore 482 matching jobs.

The AME Group

IT Support Specialist

The AME Group

Posted: 10/20/2026
AndroidAzureCitrixDNSiOSJamfMacOSVMware
Samhammer AG

IT Support Specialist – 2nd Level

Samhammer AG

Posted: 10/20/2026
Keeper Security, Inc.

IT Support Specialist, Tier 2

Keeper Security, Inc.

Posted: 10/20/2026
AzureCloudDNSFirewallsLinuxMacOSTCP/IPVMware
AmeriSave Mortgage Corporation

IT Help Desk

AmeriSave Mortgage Corporation

Posted: 10/20/2026
The 20 MSP

Afterhours IT Support Desk Technician

The 20 MSP

Posted: 10/20/2026
ICF

Help Desk Support

ICF

Posted: 10/20/2026
AzureCloudServiceNow
General Dynamics Information Technology

Help Desk Technician I

General Dynamics Information Technology

Posted: 10/20/2026
ServiceNow
Vend Guys

Tier I Technical Support Specialist – Smart Cooler Vending

Vend Guys

Posted: 10/20/2026
Panorama

IT Helpdesk Manager

Panorama

Posted: 10/20/2026
ITSMSwitching
The Church of Jesus Christ of Latter-day Saints

IT Support Generalist, English, Spanish Required

The Church of Jesus Christ of Latter-day Saints

Posted: 10/20/2026
TCP/IP
OCHIN, Inc.

Director, Help Desk – Epic Experience Strongly Preferred

OCHIN, Inc.

Posted: 10/20/2026
ServiceNow
U.S. Committee for Refugees and Immigrants (USCRI)

IT Support Intern

U.S. Committee for Refugees and Immigrants (USCRI)

Posted: 10/20/2026
SMT (SportsMEDIA Technology)

Hockey Help Desk Technician

SMT (SportsMEDIA Technology)

Posted: 10/20/2026
VSolvit

User Support Specialist – Help Desk Support

VSolvit

Posted: 10/20/2026
Johnson & Johnson

Enterprise Architect

Johnson & Johnson

Posted: 10/20/2026
ERP
Johnson & Johnson

Enterprise Architect

Johnson & Johnson

Posted: 10/20/2026
CloudERP
CHS Inc.

Technical Customer Support Representative

CHS Inc.

Posted: 10/20/2026
Great Lakes Cheese

Senior IT Support Specialist, 3rd Shift

Great Lakes Cheese

Posted: 10/20/2026
VMware
JC Davis Power

IT Help Desk Associate

JC Davis Power

Posted: 10/19/2026
iOSMacOS
Fiserv

Senior IT Manager

Fiserv

Posted: 10/19/2026
The AME Group

IT Support Specialist

The AME Group
Posted 10/20/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft 365 administration, Active Directory management, and advanced troubleshooting for desktop and application issues. Capable of delivering exceptional customer service while managing complex client needs and collaborating effectively with technical teams.

Highest-signal resume keywords
Microsoft 365 AdministrationActive Directory ManagementAdvanced Desktop/Application TroubleshootingSecurity AwarenessCustomer Service Skills

Tech Stack

Tools & technologies
AndroidAzureCitrixDNSiOSJamfMacOSVMware

About the role

Key responsibilities & impact
  • Provide advanced technical support for complex desktop and application issues
  • Take ownership of tickets escalated from AI/automation systems
  • Administer Microsoft 365 environments, including Exchange Online, SharePoint permissions, security groups, and conditional access policies
  • Perform Active Directory tasks, including user/group management and GPO troubleshooting
  • Support macOS environments and perform basic Jamf/MDM administration
  • Troubleshoot VPN connectivity, DNS/DHCP problems, and other network issues
  • Implement and support backup/recovery solutions, including file/folder restores
  • Identify and respond to phishing, malware, and MFA-related security issues
  • Manage software installations, deployments, and licensing issues
  • Perform hardware diagnostics and coordinate replacements or on-site support when needed
  • Document work in the service desk system with resolution notes, next steps, and time entries
  • Create and maintain client-specific SOPs and contribute to process improvements
  • Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training
  • Collaborate with server, network, and security teams on escalations and complex issues
  • Participate in client onboarding, migrations, and projects as needed
  • Resolve tickets requiring human judgment and nuanced decision-making
  • Deliver personalized support for complex client needs
  • Meet or exceed SLAs for response time and resolution
  • Book 80% of time toward client issues and complete three SOP updates/improvements per quarter

Requirements

What you’ll need
  • Microsoft 365 administration, including Exchange Online, SharePoint, and security configurations
  • Active Directory administration, including Group Policy troubleshooting and user/group management
  • Advanced desktop/application troubleshooting, including performance issues, conflicts, and complex problems
  • macOS troubleshooting plus basic Jamf/MDM support
  • Network fundamentals, including VPN, DNS, DHCP, and basic diagnostics
  • Backup/recovery knowledge, including file/folder restore workflows
  • Security awareness, including phishing identification, malware response, and MFA implementation
  • Excellent customer service skills; comfortable working escalated client issues
  • Strong written/verbal communication and ability to explain technical concepts to non-technical users
  • Strong decision-making and ability to troubleshoot independently, even without an SOP
  • Ownership mindset and accountability for driving issues to resolution and knowing when to escalate
  • Team-oriented collaboration and willingness to share knowledge
  • Commitment to continuous learning and improvement
  • Nice to have: CompTIA A+ and/or Network+
  • Nice to have: Apple Certified Support Professional (ACSP)
  • Nice to have: ITIL Foundation
  • Nice to have: Intune/MEM administration experience
  • Nice to have: Azure AD Connect sync troubleshooting
  • Nice to have: Basic PowerShell scripting
  • Nice to have: RMM tools such as ConnectWise or NinjaOne
  • Nice to have: PSA tools such as Autotask or ConnectWise Manage
  • Nice to have: VDI/virtual desktop support, such as Citrix or VMware Horizon
  • Nice to have: Mobile device support for iOS/Android
  • Nice to have: Zoom/Teams room systems support

Benefits

Comp & perks
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Flexibility to work on a variety of interesting projects
  • Professional development goals, including earning Microsoft 365 Certified: Endpoint Administrator Associate
  • Cross-training in other technical areas
  • Advanced training pathways as assigned

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Microsoft 365 AdministrationActive Directory AdministrationAdvanced TroubleshootingMacOS TroubleshootingNetwork FundamentalsBackup/Recovery SolutionsPhishing IdentificationMalware ResponseDecision-MakingBasic PowerShell Scripting
Soft Skills
Excellent Customer Service SkillsStrong Written/Verbal CommunicationTeam-Oriented CollaborationOwnership MindsetCommitment to Continuous Learning
Tools & Technologies
JamfMDMVPNDNSDHCPIntune/MEMAzure AD ConnectRMM ToolsPSA ToolsVDI Support
Certifications & Qualifications
CompTIA A+Network+Apple Certified Support ProfessionalITIL Foundation
Industry Keywords
Service DeskSOPsClient OnboardingEscalated Client IssuesProcess Improvements