Technical Customer Support Representative
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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and technical support capabilities, with proficiency in managing contracts, resolving disputes, and ensuring compliance. Effective communication skills in both English and Spanish enhance customer interactions and support.
Highest-signal resume keywords
Customer Service ExperienceContract ManagementDispute ResolutionMS Office ProficiencyBilingual Communication
About the role
Key responsibilities & impact- Initiate new customer setup and portal access
- Monitor setup processes and address delays to ensure safety and compliance requirements are completed
- Initiate account changes including bank account and address changes
- Provide customers with information about doing business with CHS and using digital tools
- Provide posted bids and price sheet quotes
- Ensure contract policy is followed, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations
- Own and answer general pricing, invoice and ticket-application questions
- Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
- Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status
- Reprint documents upon request, intake payments and explain how to apply them
- Intake and resolve disputes involving delivery issues, invoices, contracts, pricing discrepancies and quality
- Provide general support regarding location wait times, payment destinations and location operating hours
- Support 1099 and patronage statement inquiries
- Review sales-provided contract details for accuracy
- Execute contract creation and amendments
- Manage electronic documents
- Compile and distribute stakeholder reports
- Monitor contract performance and track form status for compliance
- Perform other duties and responsibilities as assigned
Requirements
What you’ll need- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
- Ability to sit, stand, bend, walk and talk
- Selected candidates must pass required pre-employment screenings, which may include drug, criminal, motor vehicle check, physical requirements and FMCSA Clearinghouse screening
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short-term disability
- Long-term disability
- Tuition reimbursement
- Adoption assistance
- Potential bonus, incentives and commissions depending on position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract CreationInvoice ManagementOrder FulfillmentDocument ManagementData CompilationCompliance MonitoringCustomer SetupPayment ProcessingDigital Tool UtilizationPricing Analysis
Soft Skills
Strong Communication SkillsProblem-SolvingAttention to DetailAdaptabilityTeam Collaboration
Tools & Technologies
MS WordMS ExcelMS PowerPoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer SupportContract PolicySafety ComplianceStakeholder ReportingPayment Inquiries