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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Tier II Help Desk support, systems administration, and patch management for Tomcat-based servers. Proficient in user account management, compliance with eMASS timelines, and generating reports from databases while maintaining security controls.
Highest-signal resume keywords
Security Plus Certification5+ Years Experience With Case Matter Tracking SystemsUser Account AdministrationSystems AdministrationHelp Desk Support
About the role
Key responsibilities & impact- Provide Tier II Help Desk support for the Office of Policy and Program Development (CG-LPD)
- Perform systems administration and patch management for Tomcat-based servers supporting a case management application used by U.S. Coast Guard law enforcement units
- Monitor system and application health and activity to identify issues and support operational continuity
- Create and manage user accounts, granting and troubleshooting access for approximately 2,000 personnel
- Pull and generate reports from the application's database for user and leadership requests
- Maintain security artifacts and controls, remediate findings, and develop Plans of Action & Milestones (POA&Ms)
- Keep systems within eMASS compliance timelines
- Respond to service desk tickets and technical assistance requests across hardware, software, and network issues
- Document troubleshooting steps, resolutions, and system configurations
- Perform user account administration, including creation, updates, disabling, and password resets
- Lead resolution efforts for complex IT issues
- Coordinate with engineering teams to resolve persistent or systemic issues
- Assist with help desk process improvement and reporting
Requirements
What you’ll need- Security Plus (or higher) certification
- 5+ years of experience with Case Matter Tracking Systems
- U.S. Citizenship
- Ability to obtain and maintain a DoD Secret clearance
- Post-employment ethics letter required if applicable for recent U.S. government employees
- Experience working with the military and/or government preferred
- Excellent written and verbal communication skills preferred
- Strong organizational and planning skills preferred
- Excellent time management skills and ability to multitask and prioritize work preferred
- Attention to detail and problem-solving skills preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Life insurance
- Long- and short-term disability insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Retirement Plan options
- Tuition Reimbursement
- Assorted voluntary benefits
- Customizable benefits program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationPatch ManagementUser Account AdministrationDatabase ReportingTroubleshootingCase Matter Tracking SystemsEMASS ComplianceTechnical AssistanceOperational Continuity MonitoringSecurity Controls Maintenance
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsTime ManagementAttention To Detail
Tools & Technologies
TomcatHelp Desk SoftwareCase Management ApplicationService Desk Ticketing Systems
Certifications & Qualifications
Security Plus CertificationDoD Secret Clearance Eligibility
Industry Keywords
U.S. Coast GuardMilitary ExperienceGovernment ExperiencePlans Of Action & Milestones (POA&Ms)