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The Church of Jesus Christ of Latter-day SaintsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities, particularly in troubleshooting hardware and network issues, while providing exceptional customer service in both English and Spanish. Proficient in using CRM systems and understanding of Active Directory for password management.
Highest-signal resume keywords
Technical SupportNetwork TroubleshootingCustomer Service SkillsActive Directory KnowledgeBilingual in English and Spanish
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Act as the initial point of contact for customers via telephone, email, or live chat
- Provide technical support for hardware, systems, subsystems, applications, policies, and procedures
- Assist customers with navigating application menus and remotely access customer computers when required
- Troubleshoot network connectivity issues for remote employees on corporate or Local Unit networks
- Develop and sustain productive customer relationships
- Offer alternative solutions where appropriate
- Record all customer contact information in the CRM system
- Escalate complex problems to the Global Tech Support Specialist when appropriate
- Perform work under general supervision
Requirements
What you’ll need- High School Diploma or equivalent required
- Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
- 0 to 2 years previous computer technical support
- Fluency in reading, writing, and speaking both English and Spanish is required
- Must live close to the office based in Riverton, UT USA
- Must be currently authorized to work in the United States without sponsorship
- Strong knowledge of computer hardware, Church meetinghouse technology, and network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, and supporting remote users
- Understanding of Active Directory to unlock and reset passwords
- Proficient with troubleshooting all Windows operating systems
- Ability to communicate clearly and professionally, verbally and in writing
- Outstanding customer service skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
- Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy
Benefits
Comp & perks- Full-time, 40-hour/week position
- Hybrid working arrangement
- Church employment benefits (details referenced at https://careers.churchofjesuschrist.org)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer Hardware KnowledgeNetwork Connectivity TroubleshootingWindows Operating Systems ProficiencyVPN Software SupportIP Address LocationTCP/IP UnderstandingRemote User SupportApplication Navigation AssistanceCRM System UsageTechnical Support Experience
Soft Skills
Clear CommunicationEmpathyProfessionalismProblem-SolvingRelationship Building
Certifications & Qualifications
High School DiplomaAssociate Degree in Computer Science or Information Systems
Industry Keywords
Church Meetinghouse TechnologyCustomer Contact ManagementTechnical Support SpecialistRemote AccessGeneral Supervision