The Cigna Group

Architect

• Lead technical planning and solution design phases aligned with enterprise architecture standards
• Collaborate with cross-functional teams to evaluate and integrate emerging technologies
• Provide technical leadership throughout the development lifecycle
• Conduct code reviews and performance optimization
• Define deployment strategies
• Ensure solutions comply with regulatory and security standards
• Contribute to continuous improvement of architectural practices
• Design and architect scalable and secure technology solutions aligned with business requirements

Senior Architecture Advisor

Infrastructure Engineer

• Provide operations, engineering, design, and troubleshooting support for on-premises teams and SaaS-based logging products
• Work with customers to gather requirements, onboard data, and assist with searches, dashboards, reports, and knowledge objects
• Devise solutions for technical and business problems and adapt new technologies to improve Splunk, Cribl, and cloud operations
• Support systems engineering lifecycle activities for large hybrid Splunk and Cribl deployments, including requirements gathering, design, testing, implementation, operations, and documentation
• Lead troubleshooting efforts and identify root causes across the enterprise logging environment
• Lead and work on projects driving continuous improvement, product and service enhancements, offerings, and governance
• Coach and mentor customers and staff requiring technical assistance and guidance
• Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives

Senior Infrastructure Engineering Advisor

Advisor

• Identify, evaluate, and lead technical security analyses
• Embed security assessments into development and operational workflows to support continuous compliance
• Analyze security requirements for information processed, stored, or transmitted across systems
• Collaborate with engineering teams on secure design and implementation throughout the system lifecycle
• Define security requirements with internal stakeholders and assess scalable security controls
• Promote secure-by-design practices in development and operations
• Conduct security assessments of third-party service providers and outsourced solutions
• Evaluate third-party security posture against organizational standards and industry best practices, including supply chain risk
• Design and implement streamlined, automated security processes
• Improve security posture while enabling business agility
• Provide strategic security guidance to cross-functional teams and leadership
• Serve as a thought leader in secure development and operations, aligning security initiatives with business goals and fostering shared security responsibility

Information Protection Advisor

Full-stack Engineer

• Architect, write, and enhance sophisticated software solutions supporting mission-critical healthcare and PBM business functions
• Contribute to cross-functional engineering teams and drive end-to-end software design, development, and quality assurance
• Produce detailed technical specifications and solution designs
• Perform peer code reviews and maintain complex application codebases through coding, testing, and debugging
• Lead technical solution delivery for multiple concurrent projects within a major application ecosystem
• Identify process improvements and collaborate with architects on technology roadmaps
• Modernize application components and participate in technology adoption or retirement decisions
• Contribute to reusable engineering standards
• Troubleshoot urgent production incidents, conduct root cause analysis, and drive long-term corrective actions
• Build enterprise microservices and orchestration layers using Java and Spring Boot
• Design and maintain MongoDB data persistence solutions, including schema modeling, indexing, query optimization, and performance tuning
• Develop interactive front-end applications using ReactJS and associated web technologies
• Implement Apache Kafka event-driven architectures for real-time synchronization across distributed PBM systems
• Create reusable service libraries and responsive client-server workflows
• Design API endpoints for automated data exchange, user provisioning, and identity and access management workflows
• Integrate enterprise systems through Boomi middleware and Saviynt IGA solutions
• Use GitHub, Node.js, NPM scripts, Spring IoC, and Dependency Injection for collaborative development and automation
• Write and maintain JUnit test suites
• Implement observability with Dynatrace and New Relic and enforce code quality with SonarQube
• Support deployments to integration and QA environments
• Use AWS and OpenShift for hosting, monitoring, and continuous integration of enterprise healthcare applications

Software Engineering Advisor

• Act as the principal designer for major systems with moderate complexity and their subsystems
• Provide consultation to business unit and IT management and staff on application programming and processes across diverse development platforms and computing environments
• Identify application development solutions, new or modified programs, code reuse opportunities, and purchased-solution integrations
• Research and evaluate alternative solutions and recommend efficient, cost-effective application programming solutions
• Code new or modified programs, reuse existing code, and/or integrate purchased solutions
• Document, test, implement, and provide ongoing application support
• Conceive, plan, and deliver initiatives using creativity, foresight, and judgment
• Advise functional leaders using deep professional knowledge
• Provide thought leadership within Application Development on broader business projects
• Serve as an internally recognized subject matter expert

Senior Software Engineering Advisor

Affiliate Manager

• Serve as the primary compensation advisor to the assigned Human Resources Officer and leadership team for Technology and Operations
• Design and recommend complex compensation solutions supporting business strategy, talent priorities, internal equity, and market competitiveness
• Lead annual compensation planning for assigned clients
• Interpret and apply compensation policies, governance, and programs
• Evaluate enterprise roles and recommend appropriate level, title, and FLSA classification
• Develop compensation packages for critical internal and external hires, focusing on senior leadership and high-impact talent
• Identify emerging compensation needs, market trends, and business issues
• Build or improve scalable compensation programs
• Provide strategic compensation analysis and recommendations for workforce planning, business transformation, and M&A integration
• Counsel HRO and business management on compensation strategy, policies, programs, and communications
• Lead special compensation projects
• Provide coaching, direction, and oversight to compensation team members as needed

Compensation Business Partner

Account Manager

• Own the end-to-end provider experience and service delivery for the assigned medium- to low-complexity book of business
• Lead, collaborate on, and support local-market initiatives to improve provider experience
• Create and maintain provider strategic action plans
• Identify provider opportunities and risks and drive resolution
• Capture, document, and share market intelligence to develop strategic improvements
• Serve as an external-facing contact for assigned providers
• Collect, analyze, interpret, translate, and distribute provider informatics, reports, and dashboards
• Track and monitor performance guarantees
• Promote Provider Index score improvement through proactive network service and support
• Review provider reports and dashboards with individual providers
• Educate providers on Cigna's objectives, procedures, policies, and programs
• Serve as a provider advocate internally and externally
• Advise matrix partners as a consultant or subject matter expert
• Develop and participate in presentations for existing and prospective providers and clients
• Represent Cigna to medical societies and external provider associations
• Manage joint operating committees, including agendas, participation, and follow-up

Provider Relations Manager

Auditor

• Perform claim verifications and desk and/or on-site audits for dental, vision, mental health, and other healthcare benefits as needed
• Communicate with providers to gather information for audits, educate them on claim submission practices, and respond to questions about audit results
• Assess provider documentation for compliance with enrollment agreements, benefit plan design, and provincial regulations
• Calculate adjustments required to correct claim transactions
• Prepare, coordinate, and travel to on-site audits at provider locations, and complete post-audit activities
• Compile and produce detailed, unbiased audit reports
• Perform self- and peer reviews to ensure the accuracy and quality of claim reviews
• Track audit activity and summarize claim analysis and recovery results for department statistics and customer presentations
• Identify trends and recommend changes to risk criteria or candidates for desk or on-site audits
• Recommend continuous improvements to prevent and manage risk and increase customer value
• Respond to internal and external customer questions professionally, promptly, and accurately
• Perform other assigned duties

Bilingual Dental Claims Auditor

Attorney

• Serve as the business owner and strategic leader for the Enterprise Legal Management (ELM) platform
• Lead platform administration, configuration, testing, releases, enhancements, and ongoing optimization
• Establish governance and operational standards for matter management, e-billing, workflows, user access, data quality, and reporting
• Develop and execute the ELM platform roadmap in alignment with Legal Operations and business priorities
• Partner with Legal, IT, Finance, Procurement, and external vendors to deliver scalable technology solutions and process improvements
• Drive user adoption, training, change management, and platform best practices
• Develop reporting, dashboards, and analytics to support legal operations performance, legal spend management, and decision making
• Evaluate and implement legal technology enhancements, integrations, automation opportunities, and emerging capabilities
• Manage vendor relationships and oversee delivery of technology solutions that support Legal Operations objectives

Director, Enterprise Legal Management, Legal Technology

Customer Support

• Answer outbound and inbound calls in a high-volume call center
• Follow structured workflows and scheduled call-taking expectations
• De-escalate patient concerns with empathetic solutions within established procedures
• Document interactions in real time while maintaining patient confidentiality and HIPAA compliance
• Attend and actively participate in paid virtual training
• Meet monthly performance goals
• Engage in continuous learning and feedback
• Handle back-to-back calls for the duration of the shift
• Support patients with specialty pharmacy needs and access to therapies

Customer Service Representative

Operations

• Own operational invoicing and reconciliation activities for selected pharma manufacturer rebate contracts
• Develop in-depth knowledge of contracts and serve as primary point of contact regarding monthly manufacturer rebate invoices
• Set up pharma manufacturer rebate contracts and amendments within the Formulary Rebate Processing (FRP) invoicing system
• Implement manufacturers in the FRP system
• Work with Contracting’s Account Directors to understand contract intent
• Communicate setup strategy to the BDRO (Benefit Driven Rebate Optimization) team to capture enhanced/restricted rebate options
• Track setup actions through the Houston Service Request system for validation and audit
• Prepare validation packets to support setup actions
• Review manufacturer-specific invoicing and data-fix results to help ensure invoicing accuracy
• Communicate with manufacturers to answer invoicing questions
• Verify bank data for payment receipt and entry in FRP
• Correct contract setup issues detected during reconciliation after internal confirmation

Financial Operations Analyst

• Handle a high volume of inbound calls assisting patients with prescription medications
• Manage inbound and outbound communications with patients, physicians, and physician advocates
• Accurately enter eligibility paperwork, prescriptions, refills, and other information into systems
• Maintain complete documentation and system records of inquiries
• Enter and interpret program materials to determine enrollment criteria
• Explain program requirements to callers and employees
• Report allergy, adverse event, and duplicate therapy warnings to the proper group
• Make outbound calls to clarify issues involving program or pharmacy guidelines

General Counsel

• Work cross-functionally with Compliance, Legal, Government Affairs, and business stakeholders
• Own EviCore’s Medicaid Compliance program and processes
• Perform and oversee second-line-of-defense Medicaid regulatory audits
• Identify and report regulatory and compliance risks and findings for remediation
• Ensure compliance with state and federal laws and regulations
• Provide day-to-day Medicaid regulatory guidance to stakeholders
• Notify stakeholders about updated Medicaid contracts and regulations
• Present Medicaid matters in regulatory and new-law oversight committees
• Identify Medicaid regulatory compliance trends and company risk through analysis and engagement
• Participate in client regulatory audits and provide Medicaid regulatory guidance
• Serve as an internal Medicaid subject matter expert
• Advise functional leaders using deep professional knowledge
• Provide thought leadership within Compliance and contribute to broader business projects

Legal Advisor, Healthcare Regulatory Compliance

Events

• Review and assess adverse event cases using established clinical protocols
• Complete accurate and timely adverse drug event reports for pharmaceutical manufacturers and the FDA
• Respond to requests for additional information and provide case clarifications
• Track reporting activities and identify documentation errors
• Communicate findings to leadership
• Maintain compliance with manufacturer training requirements and regulatory standards
• Participate in audits and quality initiatives
• Collaborate with internal teams while delivering detailed, high-quality work
• Work under the supervision of a Registered Nurse (RN)

LPN – Adverse Drug Events

Claims Specialist

• Accurately and timely process Supplemental Health claims
• Review claim submissions and confirm required documentation
• Verify medical codes, eligibility, other insurance, authorizations, and account benefit plans
• Interpret policy provisions and determine benefit eligibility
• Pay, pend for additional information, or deny claims according to established policies and procedures
• Manage pending claims and issue claim decisions
• Participate in virtual team huddles, supervisor one-to-ones, and check-ins using virtual tools
• Meet or exceed established quality, productivity, KPI, and performance standards
• Identify discrepancies, errors, and missing information
• Use eMOS tools and reporting systems, including DPL, Performance Profile, Ring Master, SAM3, and other systems
• Partner with the Resource Management Group on WFT, COGNOS pend report claims, and inventory issues
• Work with supervisors, coaches, and trainers to improve claim-processing techniques and workflows
• Maintain confidentiality and compliance with company policies and regulatory requirements

Senior Architecture Advisor

Senior Infrastructure Engineering Advisor

Information Protection Advisor

Software Engineering Advisor

Senior Software Engineering Advisor

Compensation Business Partner

Provider Relations Manager

Bilingual Dental Claims Auditor

Director, Enterprise Legal Management, Legal Technology

Customer Service Representative

Financial Operations Analyst

Customer Service Representative

Legal Advisor, Healthcare Regulatory Compliance

LPN – Adverse Drug Events

Claims Representative