The Cigna Group

General Counsel

• Lead the Legal organization's budgeting, forecasting, accrual, and annual financial planning processes
• Develop and deliver financial reporting, dashboards, and analytics on legal spend and operational performance
• Partner with Legal leadership and enterprise stakeholders on financial analysis and strategic decision-making
• Monitor financial performance, identify trends, and support resource planning and allocation decisions
• Establish and maintain financial governance processes for accurate, consistent, and transparent Legal financial data
• Leverage Enterprise Legal Management and e-billing technologies for reporting, analytics, and operational decision-making
• Drive continuous improvement to simplify, standardize, and enhance financial and operational processes
• Support strategic Legal Operations initiatives and special projects

Director – Legal Financial Operations

Analyst

• Write business, functional, and non-functional business requirements
• Participate in system design reviews, test evidence reviews, and status meetings
• Identify data elements required for provider data loading to PRIME (BoR)
• Understand provider/practitioner demographics, contracts, contract management, and PRIME domains
• Develop understanding of the existing BoR system (PRIME) and other BoR related to HCPM
• Determine load type (update or new) based on data analysis
• Collaborate with matrix partners to review outcomes and ensure accurate loading guidelines
• Identify remediation needs to increase automated provider-data loading and support data integrity across provider systems
• Review validated data elements to ensure data quality before BoR ingestion
• Guide the team in following system process flows
• Work with business partners and IT to improve provider data quality and develop automation capabilities

Senior Provider Relations Analyst

Team Leader

• Function as a player/coach, owning individual Associate Account Manager work while leading Associate Account Managers/Sales Coordinators
• Support the Express Scripts Commercial Division Account Care Team
• Ensure direct reports meet client and Client Service Team partner needs
• Coach and train direct reports
• Support escalations and engage cross-functional partners to develop solutions
• Serve as process subject-matter expert and provide guidance on policies, procedures, and workflows
• Maintain a book of business/group mailbox for client issue resolution, reporting needs, access requests, and tactical tasks
• Facilitate resolution of cross-functional operational issues and ensure effective project implementation
• Support day-to-day operational, system, process, and issue inquiries
• Balance priorities to achieve divisional and team objectives
• Monitor resources and communications to identify support opportunities
• Identify common issues and drive team process improvements
• Monitor team performance and provide detailed reporting
• Maintain and update team playbooks, training materials, and resources
• Identify opportunities to integrate AI-driven solutions into daily workflows

Team Leader – Commercial Employer Market Account Team Support

Content Marketing Manager

• Design end-to-end learning solutions using adult learning theory, performance consulting, and learner experience design
• Develop clear, scalable design blueprints and storyboards aligned with brand standards
• Develop interactive digital learning assets including eLearning, microlearning, videos, simulations, and job aids
• Create modular, reusable content for formal and in-the-flow learning in Allego and Salesforce-integrated environments
• Partner with subject matter experts to ensure content accuracy, business relevance, and alignment with learning objectives
• Translate curriculum and design needs into functional, intuitive digital learning experiences
• Publish learning assets correctly and consistently across platforms
• Advise the broader L&D team on platform capability, navigation, and digital flow
• Partner with Learning Data & Analytics to align reporting structures, metrics, and dashboards with learner engagement and behaviors
• Maintain consistency in visual identity, tone, and learner experience across L&D deliverables
• Coordinate with Training Operations on version control, accessibility compliance, and controlled documentation standards
• Measure learning effectiveness and improve content using performance insights
• Stay current on learning technology trends, tools, and best practices
• Recommend innovative delivery formats and design approaches
• Participate in peer reviews and maintain quality assurance across deliverables

Senior Technical Training Advisor, Content Design and Development

Operations

• Lead and manage cross-functional process improvement initiatives using best practices, methodologies, tools, and techniques
• Analyze and measure the effectiveness of existing business processes
• Design sustainable, repeatable, and quantifiable future-state solutions
• Document current-state processes
• Conduct root cause analysis to identify operational pain points and improvement opportunities
• Partner with business stakeholders to prioritize opportunities and recommend solutions
• Enhance quality, efficiency, and service delivery
• Communicate project status, milestones, risks, and recommendations to stakeholders and leadership
• Develop and enhance work instructions, job aids, training materials, and process documentation
• Collaborate with senior operational leaders and cross-functional partners on high-impact initiatives

Senior Process Improvement Advisor

Pharmacist

• Provide antimicrobial stewardship services through prospective review of antimicrobial therapy
• Identify opportunities to optimize antimicrobial selection, dosing, route, duration, monitoring, de-escalation, escalation, discontinuation, IV-to-oral conversion, and dose or duration optimization
• Evaluate antimicrobial therapy using patient-specific clinical information, microbiology and susceptibility results, laboratory data, organ function, medication history, allergies, guidelines, and evidence-based recommendations
• Develop and communicate antimicrobial stewardship recommendations to prescribers, pharmacists, and healthcare team members
• Collaborate with physicians, pharmacists, nurses, infection prevention professionals, microbiology personnel, and other interdisciplinary team members
• Monitor antimicrobial therapy for efficacy, safety, drug interactions, adverse effects, therapeutic drug monitoring needs, and dose adjustments
• Document clinical reviews, interventions, recommendations, provider communications, acceptance of recommendations, and outcomes
• Support quality improvement initiatives, data collection, clinical education, protocol development, and other program activities
• Provide education and clinical support regarding antimicrobial stewardship principles and practices
• Provide additional clinical pharmacy services such as medication therapy management, medication reconciliation, transitions of care, pharmacogenomic consultations, clinical medication monitoring, adherence and quality initiatives, and other assigned programs
• Maintain clinical, quality, productivity, and documentation standards
• Follow applicable protocols, client requirements, policies, procedures, standards, and regulations
• Participate in training, quality improvement activities, and development and implementation of new clinical programs
• Perform other duties assigned by the Director of Clinical Services, Manager, and Supervisor

Part-Time Clinical Staff Pharmacist – Antimicrobial Stewardship

Account Executive

• Manage and strengthen existing commercial client relationships and ensure satisfaction levels are met
• Own client relationships and develop long-term account strategies
• Manage client renewals, upsells, expansions, retention targets, and revenue growth opportunities
• Direct internal Account Management and extended team activities related to client objectives and escalated service issues
• Develop and monitor client-specific strategic plans
• Deliver recurring annual and quarterly business reviews
• Serve as account strategist for assigned accounts internally and externally
• Interface directly with assigned clients and groups quarterly or as needed
• Represent Express Scripts through ongoing client communication to maintain and grow relationships
• Complete special projects and task forces as assigned

Senior Account Executive, Employer Coalition

• Define and continually evolve enterprise content strategy aligned with business strategy, enterprise narrative and priority audiences
• Translate enterprise and business priorities into content themes, campaigns and editorial opportunities
• Lead annual, quarterly and always-on editorial planning across three Newsrooms and the broader content ecosystem
• Advise senior Communications, Marketing, Social Media and business leaders on content priorities, audience strategy and owned-media opportunities
• Set the vision and strategic priorities for The Cigna Group, Cigna Healthcare and Evernorth Health Services Newsrooms
• Oversee editorial calendars and content portfolios spanning articles, executive perspectives, explainers, multimedia stories, research, data-driven content, podcasts, video and emerging formats
• Establish publication criteria and activation strategies beyond the Newsroom
• Maintain standards for accuracy, clarity, credibility, accessibility, brand voice and compliance
• Lead a cross-functional enterprise planning forum
• Develop scalable content intake, prioritization, development, review, publishing, distribution and optimization workflows
• Create standards, tools and templates for consistent application of the enterprise content strategy
• Balance centralized enterprise direction with business, functional and channel-team expertise
• Refine content measurement frameworks aligned to audience, reputation and business outcomes
• Establish dashboards, benchmarks and learning agendas with measurement and analytics teams
• Use audience data, search behavior, social listening, earned-media insights and content performance to improve results
• Establish standards for SEO, answer-engine optimization and generative-engine optimization
• Champion responsible AI-enabled tools for research, planning, content adaptation, tagging, workflow efficiency and performance analysis
• Create a test-and-learn culture for new formats, distribution methods and audience-engagement approaches

Director, Enterprise Content Strategy – Newsrooms

Solutions Engineer

• Own and optimize enterprise interfaces processing high volumes of healthcare data
• Lead integration initiatives from planning and development through testing and production deployment
• Identify, troubleshoot, and resolve complex or fast-escalating issues using database navigation, log analysis, and technical judgment
• Partner with business and technical stakeholders to clarify requirements, recommend solutions, manage dependencies, and deliver outcomes
• Guide teams on healthcare data exchange, interoperability standards, interface design, and secure system integration
• Research and refine configurations, processes, and emerging technologies to improve performance and operational excellence
• Create technical documentation, implementation guides, and knowledge-transfer materials
• Collaborate with Engineering, DevOps, Implementation, and Support teams on coordinated end-to-end solutions
• Apply controls across interface environments to support secure handling of sensitive healthcare data and SOC 2 compliance
• Provide technical leadership across multiple concurrent projects and build relationships with internal and external partners

Integration Engineer

Customer Support

• Answer inbound calls from health care providers seeking to secure medical prior authorization requests
• Handle an average of 50+ calls daily
• Toggle through several applications on multiple screens while taking inbound calls
• Resolve customer complaints through independent problem-solving and one-call resolution
• Meet or exceed call center metrics while providing consistent customer service

Customer Service Representative

• Manage and grow a defined book of business to support client retention, satisfaction, and pharmacy performance outcomes
• Serve as the pharmacy subject matter expert for internal stakeholders, clients, brokers, and consultants
• Partner with medical sales teams on retention and growth strategies aligned with client goals
• Lead client presentations and meetings, communicate performance results, and recommend pharmacy solutions
• Identify and advance opportunities to expand pharmacy programs and increase client value
• Support pricing, competitive intelligence, and carve-out defense strategies
• Coordinate cross-functional efforts for effective service delivery and consistent client communication
• Analyze pharmacy utilization and trends to provide consultative insights and recommendations
• Support RFPs, finalist presentations, and implementation activities for new and existing business
• Act as an escalation point for pharmacy-related client issues and ensure timely resolution and customer satisfaction

Pharmacy Account Executive

General

• Manage proposal development for less complex, custom bids from receipt of RFP through submission
• Manage assigned proposal projects, including analysis, research, and writing/editing RFI/RFP responses
• Negotiate RFP questionnaire requirements with appropriate cross-functional subject matter experts
• Create proposal documents and exhibits supporting sales strategy and company product and service strengths
• Facilitate requirements alignment with corporate positions and improve requirements compliance
• Coordinate cross-functional communications, timelines, follow-up, and operational input for accurate and timely proposal production
• Generate proposal and sales documents according to corporate standards, guidelines, templates, and styles
• Coordinate production and shipping for accurate, on-time delivery
• Resolve issues and conflicts with appropriate escalation
• Serve as Proposal Management Subject Matter Expert for matrix partners
• Develop market- and client-industry-specific responses as appropriate
• Participate in continuous improvement, ad hoc projects, and process ownership
• Provide training, coaching, and mentoring to new team members

Proposal Project Specialist

• Manage the team mailbox and respond to or direct enquiries appropriately
• Act as the initial review point for possible fraudulent claims
• Identify claims with potential waste and abuse
• Conduct initial review and research to determine whether claims require further investigation for possible fraudulent activity
• Contact providers to request documents and confirm information
• Uphold documentation and process standards
• Partner with cost containment teams in other geographies to share best practices
• Participate in projects to improve business processes
• Ensure team savings are tracked and reported accurately
• Partner with Payment Integrity teams in other locations to share FWA claiming schemes
• Partner with the Data Analytics team to build future FWA trigger automation
• Support production of investigation reports for internal and external stakeholders by compiling and storing evidence appropriately

Fraud Analyst – Fixed Term Contract

• Interpret physicians’ and prescribers’ prescriptions
• Consult with patients about medication use and potential drug interactions
• Contact physicians for new or transfer authorization
• Collaborate with physicians to convert prescriptions to generic or preferred drugs when possible
• Contact doctors and patients to verify prescription information and expedite order processing
• Track order status and outstanding issues
• Handle customer calls regarding lost orders or dispensing errors
• Maintain daily production, quality, and service levels
• Provide oversight and quality assurance to pharmacy technicians
• Verify controlled-substance validity
• Verify prescription information entered through data or order entry
• Back up other pharmacists and perform additional duties assigned by management
• Train less experienced pharmacists
• Complete an eight-week training period; training schedule is Monday through Friday, 8:30am–5pm ET
• Work assigned schedules after training, including weekday shifts and a Saturday rotation every other week with a weekday off

Staff Pharmacist

• Answer inbound calls from health care providers seeking medical prior authorization requests
• Handle an average of 50+ calls daily
• Toggle through several applications on multiple screens while taking inbound calls
• Resolve customer complaints through independent problem-solving and one-call resolution
• Meet or exceed call center metrics while providing consistent customer service