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The Humane LeagueCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operational tasks, technical support for virtual events, and data analysis while maintaining high standards of communication and organization. Proficient in developing and improving digital learning materials and workflows using various platforms and tools.
Highest-signal resume keywords
Salesforce ManagementVirtual Event CoordinationData Analysis and ReportingProject Management SoftwareTechnical Support and Troubleshooting
About the role
Key responsibilities & impact- Coordinate operational and administrative tasks including member onboarding, quarterly orientations, virtual events, and the general OWA inbox
- Provide technical support for virtual events, introduce speakers, and assist with Q&A
- Support research, platform implementation, petition setup, OWA Grants and Travel Awards operations, due diligence, bulk requirements, grant portal troubleshooting, and follow-up
- Maintain Salesforce, Strapi, Mailchimp, Vimeo, Slack, and the OWA Member Site
- Manage user access, records, platform troubleshooting, data quality, and technical support escalation
- Develop, execute, and improve the OWA Mentorship Program and Virtual Training Academy
- Plan projects, manage deliverables, collaborate with subject matter experts and strategists, and create accessible learning resources
- Document workflows and develop, review, and update Standard Operating Procedures
- Maintain organized resources in Google Drive and the THL Home page
- Design, administer, and analyze biannual OWA membership surveys
- Analyze data from Slack, newsletters, and the OWA Member Site and produce reports
- Coordinate global member communications
- Compile and distribute the monthly OWA newsletter
- Curate member success stories and coordinate the Year in Review blog
- Manage communications for virtual events, mentorship programs, and new initiatives
- Respond to member inquiries and troubleshoot issues through the general OWA inbox
- Proactively improve OWA programs, processes, platforms, and member resources
- Report directly to the Senior Associate Director of OWA Projects
Requirements
What you’ll need- Authorized to work in and reside in one of the listed countries
- Full-time availability
- Ability to undertake domestic and international travel equivalent to 2 or more trips per year
- Ability to work occasional hours outside 9am–5pm depending on time zone
- Strong organizational and time management skills
- Ability to independently manage competing priorities and meet deadlines
- Working knowledge of digital platforms and technical tools, including CRM systems, website content management tools, project management software, marketing platforms, and online community tools
- Ability to maintain data quality, troubleshoot technical issues, learn new systems, and improve workflows using technology, AI tools, and basic automations
- Excellent verbal and written communication skills
- Ability to create professional external communications, facilitate virtual events, manage correspondence, and create SOPs and learning materials
- Strong data gathering, analytics tracking, and data output capabilities
- Ability to develop accessible digital learning materials and modules
- Ability to identify technical or programmatic problems, evaluate solutions, and implement improvements
- Ability to maintain accurate records, follow financial procedures, and handle routine administrative financial tasks
- English required for applications and supporting documents
Benefits
Comp & perks- Unlimited paid time off
- Last Friday of every month off as THL “Public Holiday” (“Mend Your Heart Friday”)
- Enhanced sick pay
- Generous bereavement leave
- Generous personal emergency leave
- Sabbatical leave
- Enhanced parental leave
- Health insurance
- Life insurance
- Retirement contributions
- Internet allowance
- Country-specific benefits package
- Local Employer of Record employment agreement for candidates outside the United States
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Quality MaintenanceDigital Learning Material DevelopmentAnalytics TrackingStandard Operating Procedures CreationTechnical Issue Troubleshooting
Soft Skills
Strong Organizational SkillsExcellent Verbal and Written CommunicationTime ManagementAbility to Manage Competing PrioritiesFacilitation of Virtual Events
Tools & Technologies
SalesforceStrapiMailchimpVimeoSlackGoogle DriveOWA Member Site
Industry Keywords
Member OnboardingVirtual Training AcademyOWA GrantsPetition SetupGlobal Member Communications