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The Pure Gold Company
Posted: 10/22/2026Operations & Service Executive – Part-Time
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Operations & Service Executive – US Hours
The Pure Gold CompanyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational support capabilities, including client onboarding, documentation compliance, and transaction processing. Proficient in Salesforce and Microsoft 365, with a focus on continuous improvement and excellent customer service.
Highest-signal resume keywords
Salesforce ExpertiseMicrosoft 365 ProficiencyClient Onboarding ManagementOperational Process ImprovementCustomer Service Excellence
About the role
Key responsibilities & impact- Serve as the first point of contact for general client inquiries and issues.
- Assist in onboarding new clients and ensure documentation and compliance requirements are met.
- Manage partner accounts and provide information about purchases and account status.
- Provide operational support and insight to senior leadership and contribute to business initiatives and strategic projects.
- Process transactions, perform data entry, and prepare and manage purchase orders, invoices, contracts, and related documentation.
- Maintain CRM and stock management databases, including accurate inventory and operational records.
- Identify and implement improvements to processes, controls, efficiency, and client experience.
- Own operational issues from identification through resolution.
- Coordinate receipt, storage, and secure distribution of precious metals.
- Take, process, and hedge orders through the bespoke Salesforce system.
- Undertake clerical support for operations and projects.
- Provide customer care, relationship management, database management, and logistical support between 13:00 and 01:30 UTC-0.
- Assist the wider team as necessary.
Requirements
What you’ll need- Demonstrable experience working in a fast-paced environment where personal ownership and accountability for outcomes are expected.
- Highly self-motivated with a proactive approach to problem-solving and continuous improvement.
- Commercially aware and comfortable interacting professionally with senior stakeholders, including senior leadership.
- Capable of operating with a high degree of autonomy, sound judgement, and maturity.
- Naturally curious and improvement-focused, with the confidence to challenge processes constructively and suggest better ways of working.
- Proficient with IT and technology, including Microsoft 365 suite products (Excel, Outlook, Teams, Loop, etc.) and Salesforce or equivalent.
- Experience, or interest in, precious metal markets and wider financial/investment markets.
- Salesforce expertise highly desirable.
- Organised planner with excellent administration skills, attention to detail, and multitasking abilities.
- Logical thinker with a thorough and diligent approach to prioritising work.
- Process orientated to ensure compliance across multiple jurisdictions.
- Proactively delivers excellent customer service and solutions.
- Resilient and adaptable to working in a growth environment.
- Quick learner comfortable working autonomously when required.
- Team player with willingness to pitch in to help others.
- Ability to work under pressure and flexibility to cope with changing priorities.
- Confident verbal and written communicator.
- Good time-management and planning skills.
- Confident to express an opinion and unafraid to challenge.
- Must be residing full-time in the UK and have the Right to Work in the UK.
- Successful candidates must satisfactorily complete pre-employment screening, including credit, criminal records, and sanctions checks.
Benefits
Comp & perks- Monday to Friday, shifts between 1pm – 1:30am (1-hour lunch break)
- £30,000 - £32,000 (dependent on experience)
- Generous pension scheme
- Fully remote role (option to work from our London office if preferred)
- 33 days annual leave (inclusive of any public holidays)
- An extra day of holiday for your Birthday
- Company get-togethers and events
- Private Healthcare & Health Cash Plan
- Discounted gym membership
- Electric vehicle leasing scheme
- Cycle to work scheme
- Generous family leave policies
- A positive, ambitious, and rewarding culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryTransaction ProcessingInventory ManagementPurchase Order ManagementContract ManagementDocumentation ComplianceProcess ImprovementLogistical SupportCRM ManagementPrecious Metals Knowledge
Soft Skills
Proactive Problem-SolvingExcellent CommunicationAttention to DetailTime ManagementTeam Collaboration
Tools & Technologies
SalesforceMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft Loop
Industry Keywords
Precious Metals MarketsFinancial MarketsComplianceOperational SupportStakeholder Management