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Grand Circle CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative capabilities with a focus on supplier relationship management, contract negotiation, and high-quality service delivery. Proficient in coordinating travel arrangements and resolving operational issues while maintaining effective communication across departments.
Highest-signal resume keywords
Supplier Relationship ManagementContract NegotiationMicrosoft Office ProficiencyCustomer Service SkillsProblem-Solving Skills
About the role
Key responsibilities & impact- Build strong working relationships with suppliers and Trip Leaders
- Book services with local suppliers, including hotels, coach companies, restaurants and local guides, for all tour groups
- Negotiate contracts with smaller suppliers
- Coordinate itinerary deviations by cancelling or rebooking services and supporting Trip Leaders with revised arrangements
- Complete administrative tasks, including running supplier reports and preparing itinerary and tour documents
- Review and share traveller feedback with suppliers
- Identify and resolve service and quality issues
- Liaise with departments across the company, including accounting in Croatia and the central office in the USA
- Resolve supplier and Trip Leader payment queries
- Arrange and lead supplier meetings online and in person
- Coordinate operational support for travellers who become unwell or experience travel disruption
- Participate in the out-of-hours support phone rota during the operating season
- Support tours throughout the UK and Ireland
Requirements
What you’ll need- Two years’ administrative experience in a fast-paced, dynamic environment is preferred
- Fluent spoken and written English
- Strong working knowledge of Microsoft Office, particularly Excel, and confidence using multiple databases
- Strong commitment to delivering high-quality service
- Excellent interpersonal and customer-service skills
- Self-motivated and organised approach, with the ability to prioritise independently, meet deadlines and confidently raise barriers to success
- Strong problem-solving and teamwork skills
- Ability to work in an office-based environment in central Glasgow
- Availability to work 9am–5pm
- Ability to participate in the out-of-hours support phone rota during April–October, no more than once a month
Benefits
Comp & perks- A competitive salary package
- 20 days’ annual leave, plus bank holidays and three personal days
- Public transport reimbursement, subject to an annual cap
- A personal and professional development allowance
- A preventative health allowance
- An inclusive workplace where employees are encouraged to be themselves
- The opportunity to work as part of an international team, collaborating with colleagues around the world
- A valuable opportunity to learn about all aspects of the travel industry and UK tourism
- Option to work from home on Fridays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative ExperienceItinerary CoordinationService Quality ManagementDatabase ManagementReport Preparation
Soft Skills
Interpersonal SkillsSelf-MotivationOrganizational SkillsTeamwork SkillsTime Management
Industry Keywords
Travel CoordinationSupplier MeetingsOperational SupportCustomer Feedback ManagementOut-of-Hours Support