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Posted: 10/15/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing global operations and data functions, with a focus on incident management, operational excellence, and team leadership in a FinTech environment. Proven ability to drive process efficiencies, implement data strategies, and enhance customer support through effective resource management and stakeholder collaboration.
Highest-signal resume keywords
FinTech Operations ExperienceIncident Management StrategyAgile Environment ExperienceTeam Leadership and DevelopmentOperational Excellence and Process Efficiency
About the role
Key responsibilities & impact- Own and evolve Sokin’s global Operations and Data capabilities
- Lead global delivery of Operations, incident management, and Data functions
- Manage Regional Heads of Operations and Head of Data
- Oversee team performance, capacity planning, global resourcing, and 24/7 coverage
- Set objectives, run performance reviews, and develop future leaders
- Manage leadership transition, handover, and hand-back during the 18-month cover
- Lead and develop an operational team delivering consistent 24/7 customer support
- Manage team capacity and resource a global team
- Develop job specifications and career development frameworks with HR
- Drive operational excellence, process efficiencies, AI tooling adoption, performance metrics, and SLAs
- Collaborate with Banking Partnerships, Relationship Management, and Product Engineering teams
- Define and prioritise continuous operational improvements
- Define and implement the long-term incident management strategy
- Design, implement, and scale end-to-end incident management processes, teams, and tooling
- Report incident metrics, follow-ups, and regulatory reporting as needed
- Reduce recurring issues and improve or automate incident response
- Define and set targets for incident metrics such as MTTR
- Lead and develop the Data team and internal data reporting and insights function
- Support the Head of Data with data strategy, resourcing, tooling, prioritisation, and frameworks
- Implement data request and approval processes and support data security procedures
- Establish and improve SLAs and frameworks for data access and reporting requests
Requirements
What you’ll need- Experience in FinTech operations, including cross-border payments, reconciliation, and customer support
- Experience in fast-paced, scaling Agile environments delivering API-led products
- Direct experience working alongside Product Delivery teams
- Involvement in requirements gathering, operational go-live testing, and launch support
- Exceptional communication and stakeholder management skills
- Servant team leadership
- Passion for personal and professional development and internal promotion
- Right to work in the jurisdiction where the candidate will work
Benefits
Comp & perks- 18-month maternity cover with a structured handover
- Agile, flexible working culture
- Hybrid working arrangement
- Inclusive work environment
- Accommodations during the recruitment process
- Career development and internal promotion opportunities
- Mentoring and coaching
- Continuous learning opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementData Strategy ImplementationPerformance Metrics DefinitionAPI-Led Product DeliveryCapacity PlanningOperational Go-Live TestingData Reporting and InsightsAI Tooling AdoptionSLA EstablishmentCross-Border Payments
Soft Skills
Exceptional CommunicationStakeholder ManagementServant LeadershipPassion for Development
Industry Keywords
FinTechCustomer SupportReconciliationOperational ImprovementsPerformance ReviewsTeam Capacity ManagementRegulatory ReportingData Security ProceduresContinuous Improvement24/7 Coverage