Trulieve

Supervisor

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance and exceptional customer experience
• Perform key-holding supervisor duties, including opening and closing procedures and basic staff and retail-process supervision
• Maintain brand standards in visual merchandising
• Review, communicate, and ensure compliance with company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards, accountability, and objectives
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management
• Report to the General Manager

Shift Supervisor

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Support achievement of key performance metrics and efficient daily store operations
• Ensure regulatory compliance with state-specific regulations
• Perform key-holding supervisor duties, including opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Review, communicate, and ensure compliance with company SOPs
• Communicate SOP changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Associate

• Guide customers through their cannabis journey by explaining product benefits and potential side effects
• Educate customers about products and their effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and elevated patient service
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• As needed, perform delivery-associate duties, including following delivery policies
• As needed, process online orders, including deliveries, within a two-hour timeframe

Dispensary Associate

• Guide customers through their cannabis purchasing journey by educating them about product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Provide the TruExperience through elevated patient service standards and behaviors
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders promptly and efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional team tasks as assigned
• Assist with processing online orders, including deliveries, within a two-hour timeframe

Dispensary Associate – Part Time

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and elevated patient service
• Assist Managers and Shift Supervisors with returns according to company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve policies and procedures
• Work with the leader on duty and management to enhance customer experience and resolve customer issues
• Assist customers with product or device issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Process online orders, including deliveries, within a two-hour timeframe when assigned
• Perform delivery associate tasks as needed
• Complete other duties assigned by management

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Assist Managers and Shift Supervisors with returns according to company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management, including crossover team tasks as needed
• Assist with processing all online orders, including deliveries, within a 2-hour timeframe

Dispensary Associate – Part Time, Temporary

• Guide customers through their cannabis journey by educating them about product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, elevated patient service, and product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently and on time
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management, including crossover team tasks as needed
• Assist with delivery-driver duties when required, including following policies and maintaining a clear driving record
• Process all online orders, including deliveries, within a two-hour timeframe

• Assist the Site Manager and Assistant Master Grower with growth operations
• Inspect the grow daily and ensure growers follow procedures and specified requirements
• Identify plant deficiencies and adjust feed schedules as needed
• Ensure the grow is clean and correct existing issues
• Assist in maintaining appropriate supply levels
• Assist in managing employees
• Report findings to the Assistant Master Grower
• Suggest ways to improve the health and function of the grow
• Carry out orders from the Master Grower and Assistant Master Grower
• Scout for and identify pests
• Adjust IPM schedules to eliminate pest and disease pressure
• Create necessary documents

Plant Health Supervisor

Graphics Designer

• Design and execute digital-first creative for promotional campaigns, product launches, and ongoing retail marketing initiatives
• Develop assets across email, web, paid media, social media, digital advertising, and CRM
• Support omni-channel campaigns that maintain brand consistency while driving customer engagement and revenue
• Collaborate with cross-functional partners to translate business objectives into effective creative solutions
• Manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• Ensure creative assets meet brand standards, production specifications, and quality expectations
• Contribute to improving creative workflows, efficiencies, and design systems

Graphic Designer

• Guide customers through their cannabis purchasing journey by educating them about product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Assist Managers and Shift Supervisors with returns according to company policy
• Prepare and process patient orders accurately, efficiently, and promptly
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Perform delivery associate tasks as needed, including following delivery procedures
• Process online orders, including deliveries, within a two-hour timeframe

Manager

• Support the General Manager in leading and supervising store personnel
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review and communicate company SOPs and changes to employees
• Coach, train, and develop the team on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations while on duty
• Maintain professional relationships with business partners
• Assist with managing the labor budget
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

Assistant General Manager

• Create labels, calculate cannabinoids, and maintain printers and programs
• Review strain names, types, variables, and overall label quality
• Maintain daily inventories of labels created, reprinted, used, wasted, and rejected
• Restock printheads, ink, labels, and other inventory
• Complete daily print jobs promptly while maintaining high label quality
• Document approved labels and complete daily logs summarizing reworks
• Operate printers according to instructions and call for repairs when needed
• Package medical marijuana derivatives accurately and efficiently into appropriate containers
• Label containers appropriately
• Package products in totes for stores
• Inspect products to ensure all labels are present
• Organize finished-goods racks
• Pull orders for the Packaging department
• Move work orders to storage locations
• Maintain a safe and healthy work environment according to standards, procedures, and legal regulations
• Perform other duties as assigned

Fulfillment Associate

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, and compassion to patients, customers, guests, and coworkers
• Deliver elevated patient service standards and maintain product knowledge
• Assist Managers and Shift Supervisors with returns according to company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Work with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• As needed, perform delivery associate duties, including following delivery procedures
• As needed, process online orders, including deliveries, within a 2-hour timeframe