Trulieve

Manager

• Support the General Manager in leading and supervising store personnel
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations while on duty
• Maintain professional relationships with business partners
• Assist the General Manager with labor-budget management
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Assistant General Manager

• Lead and supervise store personnel
• Track and manage inventory
• Achieve key performance metrics
• Ensure efficient daily store operations
• Maintain regulatory compliance with state-specific regulations
• Deliver exceptional customer experience
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Evaluate employee performance and identify hiring and training needs
• Coach, train, and develop the team to meet service and accountability objectives
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Schedule effectively within the labor budget
• Maintain strict confidentiality and compliance
• Perform other assigned tasks
• Report to the Area Manager

General Manager

General

• Assist the Supervisor with assigning drivers and overseeing day-to-day transportation department operations
• Ensure assigned tasks and responsibilities are completed timely, efficiently, and safely
• Inspect all vehicles daily and ensure safety equipment is present and functional
• Ensure vehicle maintenance is completed and properly logged
• Ensure transportation manifests are generated, carried in appropriate vehicles during active product transport, and documented upon completion
• Ensure vehicles are cleaned after each trip and disinfected when applicable
• Provide hands-on training for new drivers on safety, professionalism, timeliness, transportation documentation, and communication with dispensary customers
• Ensure compliance with DOT and DOH regulations
• Communicate transport status between departments
• Represent Trulieve professionally and cost-effectively to support profitability and customer satisfaction

Transportation Lead

Associate

• Guide customers through cannabis purchases by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in compliance with state regulations
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• As needed, perform delivery associate duties, including following delivery policies
• As needed, process online orders, including deliveries, within a two-hour timeframe

Dispensary Associate – Part Time

• Support the General Manager in leading and supervising store personnel
• Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations while on duty
• Maintain professional relationships with business partners
• Assist the General Manager with managing the labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional patient, customer, guest, and coworker service
• Provide empathy, compassion, product knowledge, and elevated patient service
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders accurately, timely, and efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Process online orders, including deliveries, within a 2-hour timeframe
• Perform additional team tasks as assigned, including delivery associate duties when needed

Dispensary Associate, Part Time

• Lead and supervise store personnel
• Track and manage inventory
• Achieve key performance metrics
• Ensure efficient daily store operations
• Ensure regulatory compliance with all state-specific regulations
• Deliver an exceptional customer experience
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Review, communicate, and ensure compliance with company SOPs
• Communicate SOP changes to employees
• Evaluate employee performance and identify hiring and training needs
• Coach, train, and develop the team on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within the labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management
• Report to the Area Manager
• Work 45+ hours weekly, with availability for evenings, weekends, and holidays

Technician

• Support extraction and production operations
• Prep, weigh, and ensure the quality of incoming and outgoing material
• Perform incoming inspections of flower and pre-roll batches, including moisture, texture, quality, size, and sorting
• Ensure proper bud size, weigh and package flower, fresh frozen material, and/or trim during and after machine operation
• Perform auxiliary duties such as filling socks, retrieving material, and monitoring ovens
• Support the Extraction Technician II in operations
• Perform basic machine setup, inventory documentation, and recording of operational metrics
• Conduct and document routine equipment checks and minor operational adjustments
• Complete paperwork checks and preventive-maintenance documentation; report equipment issues to leads and Facilities and Maintenance
• Verify sealing machines operate correctly and seals meet standards
• Clean equipment, supplies, and work areas; complete verification paperwork and follow cGMP, maintenance, and PPE standards
• Maintain detailed task records for documentation and traceability
• Collaborate with Facilities and Maintenance and leadership to resolve documentation issues and questions
• Monitor equipment performance against SOPs and escalate anomalies or concerns
• Notify leads of quality, machine-operation, and material challenges and fixes
• Perform other duties assigned by management

Extraction Technician I

• Perform incoming inspections of flower and pre-roll material for moisture, texture, quality, size, and other specifications
• Ensure proper bud size per brand standard; weigh and package flower and/or pre-rolls
• Receive raw batches and ensure appropriate storage
• Verify the quality and quantity of raw batch items in kits
• Sort batch items by type and complete verification paperwork
• Store the same types of batched items together
• Perform counts and complete required documentation
• Seal bags, jars, and tubes and inspect seals for compliance with standards
• Prepare and manually or mechanically apply product labels
• Perform cleaning processes, verification paperwork, and PPE procedures per cGMP and Trulieve standards
• Clean counters, floors, and work areas to maintain a safe, compliant environment
• Monitor the quality and quantity of produced and packaged items
• Monitor and fill automated packaging and pre-roll equipment efficiently
• Notify leads of quality, machine-operation, and material challenges
• Perform other duties assigned by management
• Report to the Manufacturing Supervisor or Team Lead

Flower Technician I

• Perform incoming inspections of flower and pre-roll batches, including moisture, texture, quality, and size
• Confirm bud sizes meet brand standards
• Weigh and package flower and/or pre-rolls
• Receive raw batches and ensure appropriate storage
• Verify quality and quantity of raw batch items in kits
• Sort batch items and complete verification paperwork
• Store like batch items together
• Perform counts and complete required documentation
• Seal bags, jars, and tubes and inspect seals for compliance
• Prepare and apply product labels manually or with applicator equipment
• Perform cleaning processes, verification paperwork, and PPE procedures according to cGMP and Trulieve standards
• Clean counters, floors, and work areas
• Monitor product quality and quantity during production and packaging
• Operate and replenish automated packaging and/or pre-roll equipment
• Notify leads about quality, machine-operation, and material challenges
• Perform other duties assigned by management
• Report to the Manufacturing Supervisor or Team Lead

Supervisor

• Assist the General Manager in maintaining 100% accuracy of store inventory
• Oversee preparation and processing of product and patient transfers daily
• Make daily transfer recommendations for product overages and shortages
• Maintain inventory in compliance with state regulations
• Assist with implementing company inventory-control policies and operating procedures
• Analyze and resolve inventory issues
• Record inventory, compliance, and accuracy throughout all production phases
• Monitor warehouse transactions, including shipping, receiving, and transfers
• Perform cycle counts daily, weekly, or monthly as needed
• Conduct inventory audits with the General Manager
• Follow written audit programs and physical inventory procedures
• Log receipts and documentation for accurate inventory accounts
• Assist in scheduling inventory and compliance personnel
• Perform system adjustments and participate in root-cause analysis
• Help determine, initiate, and execute corrective actions
• Collect, audit, and file required paperwork for state compliance
• Maintain confidentiality in accordance with regulatory compliance and HIPAA guidelines
• Report to the General Manager

Shift Supervisor

• Guide customers through their cannabis journey by educating them about product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Work with leadership to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Perform delivery associate duties as needed, including delivery procedures
• Process online orders, including deliveries, within a two-hour timeframe

Supply Chain

• Assist the General Manager in maintaining 100% accuracy of the store’s inventory
• Oversee daily preparation and processing of product and patient transfers
• Make daily transfer recommendations for product overages and shortages
• Maintain inventory in compliance with state regulations
• Assist with implementing company policies and operating procedures for inventory controls
• Analyze and resolve inventory issues
• Record inventory, compliance, and accuracy across all production phases
• Monitor warehouse transactions, including shipping, receiving, and transfers
• Perform cycle counts daily, weekly, or monthly as needed
• Conduct inventory audits with the General Manager
• Follow audit programs and perform physical inventory checks
• Log receipts and documentation to maintain accurate inventory accounts
• Assist in scheduling inventory and compliance personnel
• Perform system adjustments and participate in root-cause analysis
• Help determine, initiate, and execute corrective actions
• Collect, audit, and file paperwork required for state compliance
• Maintain strict confidentiality in compliance with regulatory and HIPAA guidelines

Associate Inventory Manager

Ecommerce

• Manage and update content across the mobile app and supporting website workflows using the app CMS and Adobe Experience Manager (AEM)
• Author, review, publish, and QA app content including product information, imagery, banners, promotions, announcements, and business updates
• Coordinate and execute day-to-day mobile app content changes to support marketing initiatives, ecommerce priorities, and operational updates
• Perform QA testing on app pages, content updates, releases, and new features to identify bugs, formatting issues, broken links, and content errors
• Partner with digital marketing, ecommerce, product, UX, and creative teams to support feature rollouts, enhancements, and promotional campaigns
• Apply mobile-first UX best practices to content structure, layout, and presentation to improve usability and customer experience
• Monitor in-app user behavior, engagement, and performance metrics to identify content and UX optimization opportunities
• Collaborate with creative and design teams to ensure assets are properly sized, optimized, and implemented for mobile app placement
• Support app enhancements, feature migrations, and new content rollout processes from a content readiness and QA perspective
• Ensure all content meets brand standards, accessibility guidelines, and app store requirements
• Provide day-to-day coordination and guidance for mobile app content updates, including working with AEM content authors as needed
• Maintain documentation for app content workflows, publishing standards, and QA processes

Ecommerce, Mobile App Content Specialist

• Support the General Manager in leading and supervising store personnel
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs
• Communicate SOP changes to employees with the General Manager and other leaders
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations while on duty
• Maintain professional relationships with business partners
• Assist the General Manager with labor budget management
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management
• Support efficient daily store operations and achievement of key performance metrics