U.S. Bank

Manager

• Lead the strategy, development, and delivery of enhancements to contact center platforms, including Customer Express and Banker Experience Evolution (BEE)
• Collaborate with stakeholders to gather and prioritize business requirements
• Create and manage features, epics, and user stories with clear acceptance criteria in Jira
• Own backlog prioritization and roadmap planning
• Identify cross-team dependencies and align delivery efforts
• Coordinate with engineering, design, and business teams to implement new features
• Drive improvements in functionality and user experience
• Conduct user acceptance testing, end-to-end testing, and production validation
• Gather and incorporate user feedback to refine solutions
• Deliver product demos, training, and support to end users
• Lead technology changes to address Risk and Compliance needs
• Support Customer Express, which covers 70+ service intents across multiple business lines
• Support Banker Experience Evolution (BEE), the primary CRM for servicing consumer and small business customers

Platform Manager

Banker

• Build relationships with customers through face-to-face engagement
• Meet customers when and where they need counsel
• Assess and attend to customers’ banking needs
• Obtain and process customer and account information
• Educate clients on available deposit and loan products and services
• Recommend financial solutions based on customers’ goals and needs
• Originate and close consumer loans
• Open accounts
• Open and/or close the branch

Relationship Banker, Multiple Levels

Administration

• Lead and supervise a team responsible for monitoring compliance with regulatory requirements, prospectus restrictions, investment policies, and internal controls
• Oversee daily, weekly, and periodic compliance testing for mutual funds, ETFs, closed-end funds, and other registered investment products
• Review and approve compliance reporting deliverables, exception reports, and regulatory monitoring results
• Ensure timely identification, escalation, documentation, and resolution of compliance exceptions and regulatory breaches
• Maintain documentation supporting compliance testing methodologies, procedures, and controls
• Provide training and technical guidance to staff regarding regulatory and procedural changes
• Evaluate existing procedures and implement process improvements to enhance efficiency and compliance
• Support business growth initiatives, including participation in new client or product activities
• Serve as a subject matter expert on registered fund compliance matters for ETF, mutual fund, closed-end fund, and business development company clients
• Support regulatory reporting, issue resolution, and audit activities

Fund Administration Supervisor

Technical Product Manager

• Lead the development and maintenance of Product Observability across all Payments divisions
• Lead Payments Observability as a product in partnership with business and engineering teams
• Own and maintain the observability product roadmap and backlog
• Prioritize initiatives based on stakeholder needs and business objectives
• Align with U.S. Bank’s enterprise observability strategy
• Develop actionable plans to enhance observability capabilities
• Define and execute the observability and reliability product roadmap
• Partner with engineering, SRE, operations, and business teams to improve service reliability and customer experience
• Establish and track reliability metrics, performance goals, and service health indicators
• Drive adoption of monitoring, alerting, dashboarding, and observability best practices
• Analyze incidents, trends, and performance data to identify improvement opportunities
• Create executive and operational reporting on platform health and customer journeys
• Lead cross-functional stakeholders to deliver resilient, scalable payment solutions

Technical Product Manager – Payments Reliability & Observability Platform

Analyst

• Support development and implementation of expected loss forecasting models for Commercial Real Estate and Small Business portfolios
• Develop credit risk models aligned with financial and regulatory requirements, including CECL and CCAR
• Maintain consistency with the Bank’s risk management policies, procedures, and practices
• Collaborate with credit portfolio risk management, corporate finance, external reporting, model validation, and audit services
• Communicate statistical model functions and predictions to stakeholders
• Integrate credit risk modeling into business-as-usual activities
• Support model performance monitoring, including backtesting review and investigation of unexpected results
• Support wholesale data development and maintenance
• Prepare written model technical documents and oral and written presentations

Quantitative Model Development Analyst – Credit Modeling

Account Executive

• Directly and through Account Representatives, manage all relationship management activities for clients in the assigned business segment and/or geographical region
• Ensure customers receive an optimum level of products and services that fully meet or exceed expectations
• Ensure the assigned area attains or exceeds profit objectives through development of new business opportunities
• Retain existing profitable relationships
• Provide high-level, responsive, quality service to clientele

Client Executive

Operations

• Research, interpret, and process mandatory and voluntary corporate action events affecting mutual funds and ETFs
• Analyze announcements and supporting documentation to determine accounting and operational treatment
• Validate event details from custodians, market vendors, issuers, and other external sources
• Process corporate actions accurately and timely within fund accounting systems
• Investigate and resolve breaks, discrepancies, and exceptions
• Assess portfolio impacts and communicate event details and operational implications to stakeholders
• Partner with internal and external parties to resolve complex corporate action issues and inquiries
• Maintain controls and documentation supporting audit, compliance, and risk management
• Identify process improvements to increase efficiency and reduce operational risk
• Support training efforts and contribute corporate action expertise to the organization

Mutual Fund Accounting Operations Specialist – Corporate Actions

Platform Engineer

• Design, develop, and deploy enterprise-scale Generative AI solutions using LLMs, RAG architectures, prompt engineering, and agentic AI workflows
• Build intelligent systems with LangChain, LangGraph, AWS Bedrock, and Microsoft Foundry Agent Service
• Evaluate emerging AI tools and frameworks to improve solution quality and innovation
• Lead the end-to-end GenAI solution lifecycle, including architecture, engineering, enterprise integration, secure deployment, release management, monitoring, observability, and optimization
• Implement GenAIOps practices for scalability, reliability, and cost efficiency
• Establish logging, evaluation, and feedback mechanisms for production AI systems
• Architect and deploy GenAI applications across Azure and AWS cloud environments
• Design distributed systems supporting high-throughput, low-latency AI workloads
• Use Docker, Kubernetes, Terraform, and ARM/Bicep for modern infrastructure practices
• Ensure high availability, performance, and enterprise-grade security
• Develop scalable applications using Python and microservices architectures
• Apply secure coding and data handling practices for regulated environments
• Build and manage CI/CD pipelines for automated testing, deployment, and release management
• Enforce code reviews, testing, and documentation standards
• Provide architectural leadership and guidance across GenAI initiatives
• Drive design decisions for large-scale, complex AI solutions
• Mentor and coach senior engineers and development teams
• Translate business requirements into scalable, secure, and resilient technical solutions
• Partner with product, business, risk, and security stakeholders

Lead AI Platform Engineer – Guardrails

Customer Support

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description
About the Role
Join U.S. Bank's Gateway Support team and become the first line of technical support for businesses that rely on payment processing technology to run their operations. In this role, you'll help merchants troubleshoot payment gateway, software, and hardware issues while delivering exceptional customer service.
This position is ideal for someone who enjoys solving technical problems, helping customers, and learning new technologies in a fast-paced support environment.
What You'll Do

- Handle inbound technical support calls from merchants and business clients.

- Diagnose and troubleshoot payment gateway, software, and hardware issues.

- Guide customers through technical troubleshooting steps over the phone.

- Document customer interactions and troubleshooting activities accurately.

- Support email inquiries between calls.

- Collaborate with team leads and Tier 2 support teams when escalations are required.

- Communicate effectively with customers during high-pressure situations and service disruptions.

- Stay current on new technologies, system updates, and business processes.

What We're Looking For
Required Qualifications

- 1+ years of technical support, help desk, call center, or customer service experience.

- Basic troubleshooting experience with software, hardware, or technical systems.

- Strong verbal communication skills.

- Ability to explain technical concepts to non-technical individuals.

- Strong customer service and problem-solving skills.

- Ability to multitask across phone conversations, documentation, and team communications simultaneously.

Preferred Qualifications

- Associate's degree or coursework in Information Technology, Computer Science, or a related field.

- Technical certifications or technical training.

- Previous call center or IT support experience.

- Experience supporting payment systems, point-of-sale systems, financial services technology, or merchant services.

Success in This Role
Successful team members are:

- Curious and technically minded.

- Calm under pressure.

- Excellent communicators.

- Customer-focused.

- Adaptable and eager to learn.

- Strong problem solvers who enjoy troubleshooting complex issues.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

- Healthcare (medical, dental, vision)

- Basic term and optional term life insurance

- Short-term and long-term disability

- Pregnancy disability and parental leave

- 401(k) and employer-funded retirement plan

- Paid vacation (from two to five weeks depending on salary grade and tenure)

- Up to 11 paid holiday opportunities

- Adoption assistance

- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here. 

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Gateway Support Rep 1

Outside Sales

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description
This is a remote field-based position with no regular in-office requirements. However, the selected candidate is expected to spend approximately 80% of their time within their assigned territory meeting with clients, prospects, and business partners. To effectively support the territory, candidates must reside in the Northwest Suburbs of Chicago, Illinois.

Job Responsibilities: 

Develop new business relationships to drive revenue growth and expand market share while increasing profitability within existing accounts. Identify opportunities by leveraging knowledge of client needs, market trends, products, and services. Conduct consultative sales presentations for prospective and current clients, demonstrating how the organization's solutions can help achieve their business objectives. Build and maintain a strong referral network and execute a strategic calling program to generate leads, strengthen relationships, and drive sales results.

Basic Qualifications:

- Bachelor's degree, or equivalent work experience

- Two to three years of relevant sales experience

- Ability to travel

Preferred Skills/Experience:

- Basic knowledge of product marketing, client service issues and organization operations

- Strong marketing, business development/sales and negotiating skills

- Ability to creatively resolve client concerns and issues

- Basic problem-solving and decision-making skills

- Ability to manage multiple tasks/projects and deadlines simultaneously

- Strong interpersonal, verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

- Healthcare (medical, dental, vision)

- Basic term and optional term life insurance

- Short-term and long-term disability

- Pregnancy disability and parental leave

- 401(k) and employer-funded retirement plan

- Paid vacation (from two to five weeks depending on salary grade and tenure)

- Up to 11 paid holiday opportunities

- Adoption assistance

- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here. 

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $68,670.00 - 83,930.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Field Sales Representative - Northwest Suburbs of Chicago, IL

Backend Engineer

• Analyze, design, test, develop, operate, and maintain best-in-class software experiences
• Design, develop, test, operate, and maintain products
• Take full-stack ownership by writing production-ready and testable code
• Create optimal designs adhering to architectural best practices, scalability, reliability, and performance requirements
• Analyze failures, propose design changes, and encourage operational improvements
• Make sound design and coding decisions with customer experience as a priority
• Apply code review feedback and conduct code reviews to guide engineering best practices and compliance
• Ensure product development follows compliance and security best practices
• Apply software reliability engineering standards within development standards
• Embrace emerging technology opportunities and contribute to U.S. Bank’s technology transformation best practices
• Contribute to innovation, collaboration, and continuous improvement
• Critically review, prioritize, and size tasks for incremental delivery; anticipate and communicate blockers and delays

Senior Software Engineer – API, MCP Governance, Enablement

• Design, develop, test, deploy, and support enterprise API platform capabilities including API onboarding, governance, catalog management, developer portals, and lifecycle management
• Build scalable and resilient backend services using Java, Spring Boot, Node.js, REST APIs, GraphQL, and microservices architecture
• Develop modern, responsive web applications and developer-facing experiences using React and TypeScript
• Apply Domain-Driven Design (DDD), event-driven architecture, API-first design, and microservices patterns
• Drive automation across API registration, testing, compliance validation, security controls, and deployment workflows through DevSecOps and CI/CD practices
• Monitor, troubleshoot, and optimize production environments, improving reliability, performance, observability, scalability, and operational readiness
• Integrate and enable AI-powered capabilities within platform services while supporting governance, testing, monitoring, and responsible AI practices
• Lead code reviews, mentor engineers, contribute to technical strategy, and collaborate with cross-functional teams to deliver high-quality solutions

Senior Software Engineer – API, Developer Platform

• Handle inbound technical support calls from merchants and business clients
• Diagnose and troubleshoot payment gateway, software, and hardware issues
• Guide customers through technical troubleshooting steps over the phone
• Document customer interactions and troubleshooting activities accurately
• Support email inquiries between calls
• Collaborate with team leads and Tier 2 support teams when escalations are required
• Communicate effectively with customers during high-pressure situations and service disruptions
• Stay current on new technologies, system updates, and business processes

Gateway Support Representative

• Build and foster relationships with consumer and business banking clients
• Engage clients in person, by appointment, and virtually
• Assess customers’ banking needs and obtain and process customer and account information
• Demonstrate and educate clients on deposit, loan, digital, and self-service products and services
• Recommend solutions based on customers’ goals and needs
• Conduct proactive outreach and follow-up
• Greet clients and process basic transactions
• Open new consumer and business accounts
• Complete service requests and submit credit applications
• Develop collaborative partnerships with branch team members and partners
• Leverage resources and technologies to optimize client experience and operational accuracy

Full-stack Engineer

• Lead and scale the offshore Workday Center of Excellence (CoE), including hiring, onboarding, mentoring, and performance management
• Lead security architecture and design reviews across Workday HCM, Finance, Payroll, Integrations, Extend, and third-party ecosystem components
• Oversee end-to-end delivery of Workday implementations, enhancements, integrations, and production support initiatives
• Partner with business leaders, HR, Finance, and technical stakeholders to align delivery outcomes with strategic objectives
• Establish and enforce Workday governance, configuration standards, delivery methodologies, and operational best practices
• Drive continuous improvement through automation, process optimization, and operational excellence initiatives
• Lead Workday integration, monitoring, and tenant management efforts to enhance platform reliability and performance
• Manage change control processes, including Change Advisory Board (CAB) activities, risk mitigation, and release readiness planning
• Serve as the primary escalation point for delivery issues while ensuring compliance with security, regulatory, and audit requirements

Platform Manager

Relationship Banker, Multiple Levels

Fund Administration Supervisor

Technical Product Manager – Payments Reliability & Observability Platform

Quantitative Model Development Analyst – Credit Modeling

Client Executive

Mutual Fund Accounting Operations Specialist – Corporate Actions

Lead AI Platform Engineer – Guardrails

Gateway Support Rep 1

Field Sales Representative - Northwest Suburbs of Chicago, IL

Senior Software Engineer – API, MCP Governance, Enablement

Senior Software Engineer – API, Developer Platform

Gateway Support Representative

Relationship Banker, Multiple Levels

Senior Software Engineer – Workday CoE Delivery Lead