U.S. Bank

Full-stack Engineer

• Analyze, design, test, develop and maintain software experiences
• Design, develop, test, operate and maintain products
• Take full-stack ownership by writing production-ready and testable code
• Create optimal designs adhering to architectural best practices, considering scalability, reliability and performance
• Analyze failures, propose design changes and encourage operational improvements
• Make design and coding decisions with customer experience in mind
• Apply code-review feedback to meet standards
• Conduct code reviews and provide guidance on engineering best practices and development procedures
• Ensure product development follows compliance and security best practices
• Apply software reliability engineering standards
• Embrace emerging technology opportunities and contribute to technology-transformation best practices
• Contribute to innovation, collaboration and continuous improvement
• Critically review, prioritize and size tasks for incremental delivery
• Anticipate and communicate blockers and delays before escalation

Software Engineer 2, Java

• Analyze, design, test, develop and maintain software experiences
• Design, develop, test, operate and maintain products
• Take full-stack ownership by writing production-ready and testable code
• Create optimal designs following architectural best practices, considering scalability, reliability and performance
• Analyze failures, propose design changes and encourage operational improvements
• Make design and coding decisions with customer experience in mind
• Apply code-review feedback to meet standards
• Conduct code reviews and provide guidance on engineering best practices and development procedures
• Ensure product development follows compliance and security best practices
• Apply software reliability engineering standards in development
• Embrace emerging technologies and contribute to technology-transformation best practices
• Contribute to innovation, collaboration and continuous improvement
• Critically review and prioritize tasks, size them for incremental delivery, and communicate blockers and delays

Software Engineer – Full Stack, Vue.js, .Net

Customer Support

• Handle inbound technical support calls from merchants and business clients.
• Diagnose and troubleshoot payment gateway, software, and hardware issues.
• Guide customers through technical troubleshooting steps over the phone.
• Document customer interactions and troubleshooting activities accurately.
• Support email inquiries between calls.
• Collaborate with team leads and Tier 2 support teams when escalations are required.
• Communicate effectively with customers during high-pressure situations and service disruptions.
• Stay current on new technologies, system updates, and business processes.

Gateway Support Representative

Operations

• Provide a broad variety of administrative, operational and staff support services for assigned group(s) or manager(s)
• Write, track and compile reports
• Conduct research, exception processing, data entry, record keeping and/or data maintenance
• Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures
• Review and evaluate work quality and productivity standards for assigned product line and/or work area as applicable
• Review reports, loan files and other policies and procedures to promote quality execution of loan operations functions and related transactions impacting financial statements
• Use PC-based software packages for word processing, graphics, spreadsheets and databases
• Perform specified job duties that may vary by area

Performance Operations Associate

Program Manager

• Shape the future of banker technology from within the business
• Provide strategic leadership and hands-on partnership for banker-facing platforms, tools, and equipment
• Drive enterprise-scale program delivery, governance, and strategic alignment across a complex portfolio
• Integrate business and technology partners to ensure predictable execution and leadership visibility
• Drive end-to-end delivery across multiple interdependent initiatives
• Lead program-level governance, accountability, structure, and decision frameworks
• Provide executive-ready reporting on program health, milestones, outcomes, risks, dependencies, and trade-offs
• Deliver decision-oriented insights to senior leadership for prioritization and investment decisions
• Establish governance cadence and manage cross-program dependencies
• Drive risk identification, escalation, and mitigation strategies
• Maintain a consolidated roadmap aligned with business priorities across branch and small business domains
• Own program-level quarterly and multi-horizon planning routines
• Facilitate backlog prioritization, roadmap alignment, and initiative sequencing
• Align resources, capacity, and delivery timelines to strategic priorities
• Maintain a forward-looking view of program execution and dependencies
• Develop and maintain program plans, roadmaps, business requirements, go-to-market readiness, and reporting frameworks
• Establish program hygiene in Jira, Confluence, and SharePoint
• Ensure traceability, consistent planning/tracking/reporting standards, and compliance with financial and CapEx documentation

Branch Program Manager – Small Business Platforms & Capabilities

Outside Sales

• Develop new business relationships to drive revenue growth and expand market share
• Increase profitability within existing accounts
• Identify opportunities by leveraging knowledge of client needs, market trends, products, and services
• Conduct consultative sales presentations for prospective and current clients
• Demonstrate how the organization's payment solutions can help achieve clients' business objectives
• Build and maintain a strong referral network
• Execute a strategic calling program to generate leads, strengthen relationships, and drive sales results
• Spend approximately 80% of time within the assigned territory meeting with clients, prospects, and business partners

Field Sales Representative

Manager

• Underwrite distressed commercial credit relationships
• Prepare reports for distressed commercial credit relationships
• Support the Bank's risk management, workout, and loss mitigation objectives
• Serve as the primary operational and analytical lead
• Partner with Relationship Managers, Credit Officers, Legal, Loan Operations, and senior leadership
• Develop and execute strategies to maximize recovery, minimize losses, and support risk management
• Manage a team of Portfolio Managers
• Handle staffing, performance management, prioritization, guidance, and training
• Manage the most challenging and complicated relationships

Special Assets Group Portfolio Management Manager

Data Analyst

• Develop the strategy to bring on new and grow existing partner relationships using available data sources and capabilities
• Work closely with external vendors and internal marketing and analytics teams to uncover opportunities for growth, deepen partner relationships, and increase customer engagement across the credit card product portfolio
• Work on big data and analytics projects that gather and integrate large volumes of data
• Perform analyses and develop predictive models and/or segmentation trees
• Interpret data and analyze results using statistical techniques and tools
• Work with partners to create a secure data environment based on multiple data sources
• Build use cases from internal and external data sources to identify life events
• Evaluate new tools, data, and measurement techniques to assess strategy effectiveness
• Collaborate with cross-functional teams to enable data-driven product management and customer and partner engagement
• Deliver insights and actionable recommendations based on results, benchmarks, patterns, and context
• Lead efforts to build, develop, and maintain dashboards and performance metrics supporting key business decisions

Data Analytics Manager – Credit Card Analytics

• Drive product and customer experience strategies for credit card customers
• Manage and evolve the ExtendPay Plan point-of-sale program
• Shape broader customer experience capabilities and organizational priorities
• Identify and prioritize product and portfolio opportunities
• Establish product vision, charter, roadmap, outcomes, and OKRs
• Manage the end-to-end product lifecycle
• Optimize portfolio performance and develop future roadmap enhancements
• Translate customer insights, business objectives, and market opportunities into product and experience initiatives
• Lead cross-functional customer experience improvements
• Establish business cases and success metrics for new capabilities and process improvements
• Partner with Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance, external providers, and other stakeholders
• Monitor portfolio performance and use data-driven insights for strategic decisions
• Drive testing, learning, continuous improvement, and scaling of customer-centric solutions
• Influence stakeholders across business lines and functional areas
• Support consumer and small business card portfolios, including U.S. Bank branded, Elan, and co-brand/partner card businesses

Customer Experience Product Manager

• Analyze, design, test, develop, operate, and maintain best-in-class software experiences
• Design, develop, test, operate, and maintain products
• Take full-stack ownership by writing production-ready and testable code
• Create optimal designs adhering to architectural best practices, considering scalability, reliability, and performance
• Analyze failures, propose design changes, and encourage operational improvements
• Make design and coding decisions focused on customer experience
• Apply code-review feedback to meet standards
• Conduct code reviews and provide guidance on engineering best practices and development compliance
• Ensure product development follows compliance and security best practices
• Apply software reliability engineering standards
• Contribute to emerging technology practices and U.S. Bank’s technology transformation
• Contribute to innovation, collaboration, and continuous improvement
• Prioritize and size tasks for incremental delivery and communicate blockers and delays
• Work cross-functionally with Product, Design, and partner teams to deliver well-engineered experiences

Senior Software Engineer

Auditor

• Support execution of audit engagements and other projects in contributor or lead roles depending on complexity
• Plan audit engagements, including understanding risks, identifying and analyzing business processes, and evaluating control design adequacy
• Interview auditees
• Perform or supervise staff auditors in control testing using appropriate sampling and testing techniques
• Identify and assess potential issues and document work to support audit scope and conclusions
• Draft audit issues, potential exposures, root causes, and operationally and cost-effective recommendations
• Assist with audit reporting and wrap-up phases, including drafting audit reports
• Learn from and apply coaching received
• Perform other duties as requested by management

Senior Auditor – Financial Crimes

Financial Planning and Analysis

• Manage ongoing performance, credit monitoring, and risk mitigation for a portfolio of tax credit equity investments and loans
• Maintain relationships with internal partners and external customers
• Monitor project construction and development milestones for compliance and monthly financial forecasting
• Review equity funding requests with external customers and U.S. Bank counsel as needed
• Analyze project performance for programmatic compliance
• Monitor investment risk profiles and recommend risk-rating adjustments
• Review and negotiate post-closing deal amendments, modifications, and restructures
• Prepare credit memos and underwriting packages for management and Credit Administration
• Review budgets, financial statements, guarantor statements, audits, tax returns, and annual compliance reports
• Perform monthly forecasts for tax credit delivery, benefits, fees, and equity contributions
• Complete quarterly risk assessments, portfolio reviews, problem-credit reviews, and relationship reviews
• Conduct site inspections and partner meetings as necessary
• Manage funding commitments and verify funding conditions
• Coordinate investment booking, construction monitoring, and documentation with other departments
• Engage attorneys, accountants, and construction consultants as needed
• Present investment status, workout strategies, and modifications to senior management and Credit Officers
• Participate in policy development and special projects
• Ensure compliance with the U.S. Bank Code of Ethics, AML, BSA, information security, and suspicious activity reporting requirements

Environmental Finance Asset Manager

Account Manager

• Respond to inbound calls from cardholders and third-party partners
• Provide accurate information and exceptional service
• Listen to customer concerns and resolve issues in a timely and courteous manner
• Accurately enter settlement agreements into internal systems in compliance with company policies and regulatory requirements
• Prepare and process related documentation using Microsoft Excel and Word
• Process incoming files and ensure proper handling and documentation
• Monitor and respond to inquiries in a shared email inbox
• Perform precise data entry
• Maintain detailed and organized records of customer interactions and transactions
• Collaborate with internal departments to resolve customer inquiries
• Meet or exceed performance metrics related to call quality, response time, and customer satisfaction

Debt Management Account

Sales Operations Manager

• Establish and lead the PMI Sales governance framework, including prioritization, decision-making processes, executive reviews, and accountability mechanisms
• Manage the sales enablement initiative portfolio and align resources to high-value opportunities and strategic priorities
• Facilitate leadership forums and governance routines
• Monitor risks, dependencies, and execution roadblocks, driving resolution and escalation
• Lead cross-functional strategic initiatives and enterprise priorities impacting PMI Sales
• Develop and maintain integrated project plans, milestones, and success measures
• Coordinate across product, sales, marketing, operations, technology, and other partners
• Track business outcomes and performance indicators to evaluate initiative effectiveness
• Develop executive communications, presentations, reporting, and leadership updates
• Translate strategic objectives into actionable stakeholder messaging
• Drive stakeholder engagement and change management strategies
• Ensure consistent communication of priorities, progress, risks, and key decisions
• Implement processes, tools, and operating rhythms to improve execution efficiency
• Establish performance tracking and reporting mechanisms
• Drive continuous improvement to streamline workflows, reduce complexity, and improve speed-to-execution
• Foster accountability, operational excellence, and results-oriented execution

Sales Enablement Governance & Execution Lead

• Work on big data and analytics projects involving large volumes of data
• Gather, integrate, and acquire data from multiple sources
• Analyze, interpret, and identify trends or patterns in complex data
• Develop actionable insights and recommendations for company-wide use
• Answer business questions and recommend actions
• Apply statistical techniques and tools to interpret data and analyze results
• Present data and analysis clearly so audiences understand results and recommendations
• Collaborate with partners to provide a holistic view of analyses
• Measure and monitor the results of applied recommendations
• Present adjustments based on measured results
• Ensure data acquisition, sharing, and recommendation results comply with company standards