U.S. Bank

Manager

• Manage and monitor a portfolio of commercial real estate loans and equity investments
• Ensure benefit delivery to investors while maintaining superior customer service for external clients
• Maintain and expand relationships with partners, borrowers, and other external parties
• Review audits and financial statements to assess investment quality and risk
• Review construction draw packages and assess construction investment and lending risk
• Monitor portfolio performance and assign risk ratings in accordance with policy
• Complete site inspections and meetings with partners to ensure program compliance and asset/loan quality
• Review and interpret operating agreements, loan agreements, and other legal documents
• Prepare internal written and verbal reporting on portfolio performance
• Ensure assigned investment projects adhere to U.S. Bancorp policies, procedures, and regulatory requirements
• Keep current on tax credit policies, banking laws and regulations, economic and industry trends, and related banking products and services

Affordable Housing Asset Manager

Support Engineer

• Support file processing and data integration activities within a production environment
• Monitor workflows
• Troubleshoot production issues
• Manage escalations
• Partner with internal teams and clients to drive issue resolution
• Maintain operational stability
• Analyze business needs and coordinate meetings and agendas
• Develop test schedules and review testing plans
• Track test issues and report on test results
• Balance technical troubleshooting with customer service

Data Integration Support Analyst

Onboarding Specialist

• Manage and coordinate operational activities for assigned functional areas or regions
• Ensure quality service and effective operations support for internal and external customers
• Lead high-performance teams by setting goals, providing feedback, measuring progress, recognizing success, and building accountability
• Oversee adherence to corporate policies, procedures, applicable laws, regulations, and KYC standards
• Direct onboarding and implementation from initial engagement through operational handoff, including complex multi-entity conversions
• Establish transition strategies, governance, milestones, communication plans, and escalation protocols
• Oversee documentation review, KYC coordination, account setup, funding, asset conversion, reconciliation, and readiness for ongoing administration
• Allocate resources and balance capacity, complexity, service commitments, and risk across the onboarding portfolio
• Lead workflow simplification, procedure development, documentation standards, technology change, and continuous improvement
• Represent onboarding capabilities in client, prospect, finalist, and business-line discussions
• Build partnerships across Relationship Management, Account Management, Operations, Product, Risk, Compliance, Legal, and Technology
• Coach and develop leaders and professionals; manage performance, succession, engagement, and talent planning
• Determine onboarding approaches, resource priorities, escalation paths, and operational readiness within delegated authority
• Influence staffing, workflow, control, technology, and organizational-change decisions
• Provide oversight of onboarding governance, documentation quality, issue management, exceptions, and escalation
• Partner with Risk, Compliance, Legal, Audit, and Operations to address findings and implement sustainable controls
• Reinforce timely, accurate, and complete execution throughout the onboarding lifecycle

Institutional Trust & Custody Client Onboarding Manager

Account Manager

• Serve as the strategic face of Payment Services to clients across multiple business channels
• Manage a portfolio/book of accounts, including maintenance, growth, profitability, strategic direction, client satisfaction, and contract renewals
• Consult with clients through data analysis, industry education, performance presentations, and recommended actions
• Act as the escalation point for internal and external client issues
• Onboard and support newly activated accounts
• Build and maintain strong client relationships
• Increase portfolio profitability and client satisfaction
• Provide payment solutions education and consultative guidance
• Recommend products and services based on client needs
• Identify cross-sell and growth opportunities
• Conduct proactive outreach to drive retention and engagement
• Leverage tools, campaigns, and insights to strengthen client relationships and business growth

Client Account Manager

• Prospect and manage a pipeline of opportunities with companies under $2.5M in revenue
• Execute targeted merchant sales strategies and successful campaigns
• Report on activity and progress toward objectives
• Build and maintain strong relationships with key stakeholders and bank partners
• Develop business through self-sourced prospecting and partnerships with Business Banking Specialists and Branch colleagues
• Focus sales efforts on the small business environment

Merchant Payment Services Market Manager

Project Manager

• Participate in the identification, design, development and implementation of assigned projects
• Interface with internal and external resources to ensure successful and timely completion according to user needs
• Participate in training users and evaluating the project
• Manage project team performance and evaluate overall team performance

Banker

• Build relationships with customers through in-person, appointment-based, and virtual channels
• Assess and attend to customers’ banking needs
• Obtain and process customer and account information
• Demonstrate and educate clients on deposit and loan products and services
• Recommend solutions based on customers’ unique goals and needs
• Conduct proactive outreach and follow-up
• Maintain knowledge of consumer and business banking products and digital services
• Greet clients and process basic transactions
• Develop collaborative partnerships with branch team members and partners
• Open new consumer and business accounts
• Complete service requests and submit credit applications
• Educate clients on emerging and self-service digital products and services
• Leverage resources and technologies to optimize client experience and operational accuracy

Relationship Banker

Product Manager

• Define, develop, and manage blockchain-enabled payment products and capabilities supporting the digital assets strategy
• Manage products and capabilities from concept through implementation and ongoing enhancement
• Define product requirements, business objectives, use cases, and success metrics
• Develop and maintain product roadmaps aligned with blockchain payments strategy and business priorities
• Translate strategic objectives into actionable product development plans
• Work with Payments Systems Product Architects and Technology teams to define solution requirements, evaluate technical approaches, and support delivery
• Collaborate with business line product teams to integrate blockchain payment capabilities into existing banking products, services, and client offerings
• Gather and evaluate stakeholder requirements across business lines, client-facing teams, operations, technology, risk, legal, compliance, and finance
• Support prioritization, feature definition, user story development, testing, implementation planning, and post-launch optimization
• Analyze payment industry trends, client needs, competitive developments, and emerging technologies
• Partner with Risk, Legal, Compliance, and Operations to meet regulatory requirements and enterprise standards
• Monitor product performance and user feedback to identify improvements
• Communicate product strategy, progress, risks, and outcomes to stakeholders and leadership teams

Blockchain Payments Product Manager

General

• Place timely outbound calls from an assigned lead queue at key points in the client lifecycle
• Guide clients through account setup and digital enrollment
• Resolve or escalate issues that create friction
• Partner closely with bankers, product, and operations teams
• Exercise judgment and make decisions with positive operational impact
• Conduct proactive outbound outreach with disciplined call cadence, follow-up, and accurate documentation
• Drive account funding, online banking enrollment, debit card activation, and bill pay or money movement setup
• Resolve or escalate client issues and Banker questions using applicable tools and support channels
• Identify client needs and refer opportunities to bankers and partner teams
• Interact with clients and departments to ensure successful client outcomes

Digital Activation Specialist

Recruitment

• Manage the end-to-end recruitment process for positions across Operations and business support functions
• Conduct intake meetings with hiring managers to understand business needs, position requirements, and market conditions
• Source, screen, interview, and assess candidates
• Present qualified candidates and facilitate hiring manager interviews
• Manage offer negotiations and support candidates through pre-employment and onboarding
• Advise hiring managers on recruiting strategies, talent availability, candidate qualifications, and market insights
• Influence hiring decisions through data-driven recommendations and recruiting expertise
• Build relationships with leaders, stakeholders, and candidates
• Consult with hiring managers on interviewing, candidate evaluation, and selection best practices
• Deliver an exceptional candidate experience through proactive communication and relationship management
• Maintain engagement with candidates throughout the recruiting process
• Develop and nurture talent pipelines
• Maintain candidate tracking, documentation, and workflow management in Workday and other recruiting systems
• Ensure compliance with company policies, employment laws, and recruiting procedures
• Monitor recruiting metrics and use data to improve recruiting effectiveness and operational excellence
• Manage multiple requisitions while maintaining high-quality service and attention to detail

Recruiter

• Serve as the primary Small Business Banking partner for assigned branches and relationships
• Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Typically support two to three branch locations as a dedicated resource for branch teams
• Address complex small-business client needs and opportunities
• Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through
• Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
• Identify client priorities and align products and services to growth, efficiency, and risk objectives
• Recommend business deposit, lending and credit, treasury management, payment, business credit card, digital, cash-flow, and other small-business solutions
• Develop internal and external relationships with branch partners, centers of influence, clients, and other business-line partners
• Coordinate relationship ownership through handoff, decision, follow-up, activation, usage, and demonstrated client value
• Share referral outcomes, successful sales and service practices, and insights on newly established small-business relationships with assigned branches
• Balance acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices
• Support the Mayfield, Wilson-Mills, Woodmere, and Willoughby offices

Small Business Relationship Banker 2

Accountant

• Maintain tax records and prepare tax returns and related reports for an assigned area
• File federal and state tax reporting
• Develop and maintain tax strategies to minimize tax liability
• Prepare financial statements and specialized accounting reports
• Assist with tax return audits and compliance reports
• Prepare and develop reports for management or regulatory authorities
• Respond to inquiries regarding tax accounting policies, procedures, and problems from bank management, external auditors, and regulatory authorities
• Maintain adequate accounting and control for an assigned area
• Monitor accounts for tax withholding payments made to the IRS or state within the appropriate time period

Tax Accountant

• Build relationships with customers through in-person, appointment-based, and virtual engagement
• Assess and attend to customers’ banking needs
• Obtain and process customer and account information
• Demonstrate and educate clients on deposit and loan products and services
• Recommend solutions based on customers’ goals and needs
• Conduct proactive outreach and follow-up
• Maintain knowledge of consumer and business banking products, services, digital products, and self-service technologies
• Greet clients and process basic transactions
• Develop collaborative partnerships with branch team members and partners
• Open new consumer and business accounts
• Complete service requests and submit credit applications
• Educate clients on emerging and self-service digital products and services
• Leverage resources and technologies to optimize client experience and operational accuracy

DevOps Engineer

• Support production applications and proactively automate discoveries
• Eliminate recurring incidents and reduce time to restore customer service
• Improve application availability, latency, performance, efficiency, and proactive monitoring
• Interface with business users, development teams, and system administrators
• Develop, coordinate, and conduct technical reliability studies on engineering designs
• Measure and analyze reliability of designs, materials, processes, costs, and final production products
• Recommend design or test methods and statistical process control procedures to achieve required reliability levels
• Complete risk analysis studies of new designs and processes
• Test and analyze failures and propose design or formulation changes to improve system and process reliability

Reliability Engineer 3, SRE, Monitoring & Observability

Office Support

• Monitor assigned credit portfolios, including past dues, payments, loan document exceptions, collateral monitoring, and compliance requirements
• Identify issues or irregularities and escalate matters appropriately
• Partner with Relationship Managers, Portfolio Managers, and product teams to support client relationship activities and identify potential service needs
• Support loan pre-boarding and post-boarding tasks, overdrafts, and ACH suspensions
• Navigate Web OD, nCino, Salesforce, HOGAN, AFS, and Treasury Management client platforms
• Perform RPMS maintenance and research to support accurate client and portfolio information
• Complete account maintenance, research, and resolution of internal inquiries
• Adhere to departmental policies, procedures, and applicable risk and control expectations
• Maintain accurate files and client records, including KYC, flood, appraisal, and regulatory documentation
• Ensure deliverables are completed to standard and within required timelines
• Build knowledge of credit, loan systems, and compliance processes while progressing toward higher-level responsibilities

Affordable Housing Asset Manager

Data Integration Support Analyst

Institutional Trust & Custody Client Onboarding Manager

Client Account Manager

Merchant Payment Services Market Manager

Project Manager

Relationship Banker

Blockchain Payments Product Manager

Digital Activation Specialist

Recruiter

Small Business Relationship Banker 2

Tax Accountant

Relationship Banker

Reliability Engineer 3, SRE, Monitoring & Observability

Middle Office Support Banker