Retail Sales and Service Program Manager
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Retail Sales and Service Program Manager
United Community BankPosted 10/20/2026full-timeAnderson • South Carolina • United StatesMid-LevelSenior💰 $68,287 - $113,209 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing sales and service strategies within the financial services sector, with a strong focus on customer acquisition, retention, and relationship management. Proven ability to lead training and coaching initiatives while ensuring compliance with regulatory requirements.
Highest-signal resume keywords
Sales ManagementCustomer Acquisition StrategiesTraining and DevelopmentStrategic PlanningFinancial Services Knowledge
About the role
Key responsibilities & impact- Develop and execute short- and long-term sales and service strategies aligned with the Bank's strategic objectives
- Partner with Regional Bank Managers and Branch teams to drive sales growth, customer retention, and service excellence
- Lead the development and enhancement of sales methodologies, sales routines, customer experience standards, and service strategies
- Monitor and analyze sales and service performance metrics and recommend productivity and customer satisfaction improvements
- Equip retail leaders and teammates with tools, resources, and best practices
- Design, implement, deliver, and improve retail sales and service training programs, workshops, coaching, and learning resources
- Coach and mentor teammates on relationship building, financial conversations, needs-based selling, objection handling, and service excellence
- Identify skill gaps and implement employee development plans
- Develop and manage sales campaigns, including themes, messaging, training, reporting, rewards, recognition, communications, and support materials
- Lead internal communications for sales and service initiatives and campaigns
- Ensure campaigns support ethical sales practices and customer needs
- Establish controls, monitoring, oversight, and procedures for sales initiatives and campaigns
- Partner with Risk and Compliance to meet regulatory requirements and organizational policies
- Manage and evolve the Bank's Customer Service Profile Program
- Support special projects and strategic priorities
- Maintain partnerships across Retail Banking, Marketing, Operations, Learning & Development, Product Management, Finance, and other support areas
- Participate in required compliance training and other training, meetings, seminars, and conferences
Requirements
What you’ll need- Bachelor's degree in Business Administration, Finance, Marketing, or a related field preferred, or equivalent banking and sales leadership experience
- Minimum of five (5) years of financial services sales management experience preferred
- Experience developing and managing customer acquisition, retention, and relationship-deepening initiatives
- Ability to develop, implement, and evaluate sales and service strategies that drive measurable business results
- Strong strategic planning and analytical skills, with experience presenting recommendations to leadership
- Ability to lead, influence, and collaborate across multiple business lines and organizational levels
- Experience developing and delivering training, coaching, and employee development programs
- Strong project management, organizational, and time management skills
- Understanding of financial services products, sales processes, customer experience strategies, and retail banking operations
- Financial acumen with ability to interpret financial reports, profitability metrics, and performance data
- Exceptional verbal, written, presentation, and facilitation skills
- Commitment to integrity, ethics, and professionalism
- Must pass a criminal background and credit check
- Must participate in required compliance training, including Bank Secrecy Act/anti-money laundering training
- Schedule flexibility to work evenings and weekends as needed
- Ability to travel up to 40%
Benefits
Comp & perks- Schedule flexibility to work evenings and weekends as needed
- Up to 40% travel
- Reasonable accommodations for individuals with disabilities
- Equal opportunity employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentPerformance Metrics AnalysisProject ManagementFinancial Reporting InterpretationCustomer Experience Strategy
Soft Skills
LeadershipCollaborationCoachingCommunicationAnalytical Thinking
Tools & Technologies
Sales Training ProgramsCustomer Service Profile ProgramSales Campaign Management
Certifications & Qualifications
Compliance TrainingBank Secrecy Act Training
Industry Keywords
Financial ServicesRetail BankingSales MethodologiesCustomer RetentionEthical Sales Practices