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Verra MobilityCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of T2 PARCS software and hardware, with strong troubleshooting skills across operating systems, networks, and databases. Capable of developing test plans, maintaining support documentation, and providing technical support in a cross-functional environment.
Highest-signal resume keywords
T2 PARCS Software ExpertiseTroubleshooting Hardware And SoftwareInstallation And CommissioningCustomer Relationship ManagementCross-Functional Collaboration
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Facilitate service and implementation of PARCS hardware and software for customers in Michigan and northern Indiana
- Troubleshoot software, hardware, operating system, network, and database problems and perform corrective service actions
- Assist T2 Sales and Sales Engineers with technical requirements and hardware implementation plans
- Develop and oversee test plans to confirm hardware and software performance against contractual obligations
- Document test results
- Perform onsite installation, commissioning, and related service tasks
- Develop and maintain support documentation and training for T2 PARCS products
- Troubleshoot system issues, perform break-fix repairs and network diagnostics, process RMAs, manage vehicle inventory, conduct preventative maintenance, submit work orders and reports, and manage customer relationships
- Participate in an on-call rotation for potential emergency after-hours service
- Configure solutions for staging and acceptance testing and assist with project solution testing and customer approval
- Work with Sales Engineers and Project Managers on project deliverables and system designs
- Coordinate with equipment installers, inspect third-party onsite activities, and provide guidance
- Provide onsite and remote technical support for T2 and third-party software and hardware
- Develop and maintain installation and support documentation and contribute to self-service knowledge resources
- Maintain expertise in T2 PARCS software and supported hardware, evaluate competitive solutions, and relay customer feedback
- Maintain IT skills across hardware, operating systems, databases, scripts, firewalls, networking, and communications methods
- No supervisory responsibilities
Requirements
What you’ll need- 3–10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry
- Experience in software/firmware environment preferred
- Extensive knowledge of T2’s software products, services, and processes is required
- Extensive knowledge of various operating systems and software products, including word processors and spreadsheet programs
- Knowledge of the parking industry
- Ability to work in a cross-functional environment
- Ability to read, analyze, and interpret financial, business, professional, and technical documents
- Ability to respond to customer and staff inquiries or complaints
- Ability to present information and respond to questions from prospects, customers, management, and staff
- Ability to calculate figures and amounts such as discounts and percentages
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret varied instructions and deal with abstract and concrete variables
- Ability to prioritize tasks and negotiate priorities with end users
- Ability to work under deadline pressure and extra hours if needed
- Ability to work independently and as part of a team
- No certificates, licenses, or registrations required
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingInstallationDatabase ManagementNetwork DiagnosticsTest Plan DevelopmentPreventative MaintenanceTechnical SupportSoftware/Hardware ConfigurationOperating Systems KnowledgeFirmware Environment Experience
Soft Skills
Problem SolvingCommunicationCustomer ServiceTeam CollaborationTime Management
Industry Keywords
ManufacturingSecurityElectronicsParking IndustryTransportation