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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care support, scheduling operations, and compliance with healthcare standards. Proficient in managing office functions, training staff, and coordinating interoffice activities to enhance operational efficiency.
Highest-signal resume keywords
Epic EHRManaged Care OperationsMedical TerminologyData EntryTelephone Communications
About the role
Key responsibilities & impact- Assist the Chief of the Division, physicians, and team members with patient care support needs
- Schedule and register patients by phone or email
- Provide support for moderate to complex situations
- Potentially lead the billing associate team by planning, organizing, directing, and assisting with scheduling operations
- Coordinate office functions and perform specialized or technical duties with minimal supervision
- Serve as liaison among staff, patients, healthcare professionals, and the general public while advocating for patient needs
- Monitor staff performance and compliance with practice standards
- Monitor appointment scheduling, registration review, pre-arrival processes, and documentation
- Triage patient phone calls, tasks, and emails with physicians or appropriate personnel
- Manage provider schedules, scheduling templates, and master schedules
- Coordinate training, interoffice activities, staff schedules, policy/procedure changes, and administrative needs
- Train new staff and personnel on new procedures
- Coordinate staff vacations, coverage, timesheets, and accruals
- Coordinate ordering and monitoring of supplies, equipment, mail, and operational services
- Serve as backup during peak times, vacations, and illnesses
- Collect patient demographics and insurance registration information
- Prepare custom reports and participate in quality improvement activities
Requirements
What you’ll need- High school diploma or equivalent high school certification or combination of education and/or experience
- 5 years of relevant experience
- Computer Literacy
- Data Entry
- Epic EHR
- Managed Care Operations
- Medical Terminology
- Telephone Communications
- Must comply with OSHA, state and federal regulatory sources/standards
- Must complete required pre-employment screening, including criminal background check and applicable checks
- No specific certification/professional license is required
- A driver's license is not required
Benefits
Comp & perks- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution 403(b) Retirement Savings Plan with employee and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with a new child
- Family care resources for childcare needs
- Adult care resources
- Tuition coverage for the employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryEpic EHRMedical TerminologyScheduling OperationsPatient Registration
Soft Skills
CommunicationTeam LeadershipProblem SolvingOrganizational SkillsInterpersonal Skills
Industry Keywords
Patient Care SupportComplianceOSHA StandardsQuality ImprovementHealthcare Professionals