Advocate

• Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities
• Respond to inquiries and complaints concerning billing, claims, claim denials, payments, and collection activities
• Record customer contacts, resolutions, and referral actions
• Resolve questions directly whenever possible
• Respond to written inquiries and communicate delays in resolution
• Explain account situations accurately and in simple language
• Complete assigned tasks in a timely manner
• Attend in-service training and stay current with contract and procedure changes
• Identify and communicate complaint patterns to management
• Maintain strict confidentiality
• Document all actions in system notes
• Provide courteous, personal service and meet customer satisfaction and productivity standards
• Follow company policies and procedures
• Perform other duties as assigned

Explore Patient Advocate I at US Anesthesia Partners. Review requirements and application details.

Patient Advocate I

Member Advocate I

Member Services Advocate

Patient Advocate II

Small Business Advocate

Senior Captive Claims Advocate

Billing Advocate

Telemedicine Patient Advocate

Member Advocate