Bilingual

• Schedule initial evaluations, follow-up appointments, cancellations, and rescheduled visits using Jane App
• Contact patients proactively to schedule appointments and coordinate approved treatment visits
• Manage patient waitlists and fill appointment slots created by cancellations
• Follow up with patients who have authorized visits remaining but have not scheduled
• Coordinate provider schedules and support scheduling as the practice expands
• Handle approximately 20 or more inbound calls daily, high-volume text messages, and outbound calls
• Respond to patient inquiries, missed calls, voicemails, and scheduling requests
• Explain appointment availability, scheduling procedures, and general practice policies
• Assist with scheduling insurance-authorized visits, including Kaiser referrals
• Conduct outreach to support continuity of care and minimize missed scheduling opportunities
• Escalate clinical questions or concerns to healthcare professionals
• Send patient intake forms, registration documents, and required paperwork
• Monitor incomplete forms and follow up for timely completion
• Maintain accurate patient information and administrative records in Jane App
• Coordinate with office management and billing personnel on authorizations and administrative issues
• Maintain daily checklists, trackers, and follow-up records
• Identify missing patient information or documentation and prevent appointment delays
• Provide updates on outstanding tasks and escalate issues requiring assistance

Explore Medical Virtual Receptionist, Spanish-Bilingual at Winning Assistants LLC. Review requirements and application details.

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