Bilingual

• Review, prepare, settle, and file taxation documents for client estate accounts
• Perform estate settlements, journal processing, and issuance of tax documents
• Address estate-related inquiries and issues within internal deadlines
• Maintain current information and request channels, including OSM, Laserfiche, and mailbox requests
• Collaborate with operational teams and provide assistance to partners
• Review MFDA and IIROC estate settlement processes and recommend improvements
• Maintain current training checklists, departmental procedures, and manuals
• Provide regular status updates and escalate backlog items for resource allocation
• Participate in IIAC Committee meetings
• Remain current on CRA, RQ, HRSDC, and trustee regulations
• Support the Estates Contact Centre by responding to partner inquiries
• Resolve problems at the first point of contact where possible

Bilingual Estates Specialist

• Engage with RBC clients through phone, email, and other communication channels to deliver an outstanding client experience and help protect clients
• Educate and advise clients on immediate security needs and provide tailored solutions to prevent fraud losses
• Resolve problems at the first point of contact in a friendly and helpful manner
• Maintain relationships with partners to work as one RBC
• Contribute to team results by supporting colleagues in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Bilingual Fraud Advisor

• Provide support to patients and healthcare providers regarding patient support services, diseases, and therapies
• Assist patients and caregivers with assessments related to patient support services
• Liaise between patients, families, and healthcare providers regarding medication access
• Address program, disease-state, and product-related inquiries using provided materials
• Support patient adherence and refer clinical questions beyond program materials to healthcare providers
• Document patient information and interactions in electronic patient records
• Conduct ongoing file reviews and updates
• Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
• Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
• Coordinate and track patient services according to KPIs to expedite therapy access
• Participate in specialized therapy training sessions
• Attend pharmaceutical meetings, patient meetings, and conferences; work with patient associations and advocacy groups
• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution
• Maintain communication with the manager, team, and client regarding patient cases
• Assist with training new Nurse Case Managers
• Provide feedback on protocols, databases, processes, and interdepartmental processes
• Report adverse events and serious adverse events according to program procedures
• Perform other assigned duties and participate in standby/on-call coverage as required

Bilingual Nurse Case Manager

• Serve as the ‘voice’ of CCS and communicate its work in ways that resonate with Canadians
• Use financial industry knowledge to create written collateral
• Write blog articles, media pitches, press releases, brochures, presentations, video scripts, and social media posts
• Increase awareness, consumer interaction, and knowledge
• Support the overall marketing and awareness strategy
• Collaborate with members of the Marketing & Community Engagement team

Bilingual Communication Specialist

• Process new business and/or revision documents within established accuracy and timeliness standards
• Create and modify client contracts and employee handbooks
• Respond to inquiries from internal business partners
• Interpret plan design details and seek clarification to ensure the right outcome
• Analyze customer needs and recommend system setups
• Partner with Service Representatives, Implementation Specialists and Advisors to clarify plan design
• Manage work priorities in a multifunctional environment
• Investigate and resolve escalated issues or complaints
• Assess and negotiate target dates to meet customer expectations
• Participate in projects as needed

Bilingual Document Specialist

• Coordinate and deliver services related to Sentrex Health Solutions patient support programs
• Manage all aspects of program support and serve as a primary contact for assigned health care providers
• Ensure patients have access to support programs and prescribed drug therapy
• Interact with patients, insurance companies, pharmacies, physicians, and other health care professionals to obtain medication coverage
• Perform HCP and patient registration and enrollment activities
• Process pertinent data entry received during program service delivery
• Answer telephone and web-based inquiries about program services, disease states, and products
• Provide medical support, disease and therapy education, and disease management guidance
• Attend specialized training sessions for specific therapies
• Provide inbound and outbound telephone, maintenance, and adherence support
• Administer case-management protocols, including clinical monitoring, data collection, follow-up, compliance, therapy disruption/discontinuation monitoring, and adverse event reporting
• Work with reimbursement specialists and physicians to secure therapy funding and research alternative funding
• Attend patient meetings and conferences as needed
• Identify and report adverse events within required timelines
• Maintain confidentiality of patient, client, and corporate information
• Liaise with physicians’ offices, pharmacies, infusion/injection providers, and other parties to coordinate patient services and resolve issues
• Participate in continuing education activities
• Develop training materials and programs for new PSP team members
• Provide patient and HCP advocacy throughout the patient journey, including enrollment, coverage renewals, and reimbursement support
• Review, analyze, and validate patient information for accuracy and completeness
• Schedule appropriate next steps to ensure continuity of service delivery
• Follow up and advocate until coverage decisions are received
• Document adverse events according to pharmacovigilance requirements
• Adhere to Sentrex policies and procedures
• Perform additional duties as determined by the manager

• Provide cross-coverage administrative support across the Patient Support Program
• Process safety data, fulfillments/reviews, communications, field staff support, reports, data cleanup, meetings, filing systems, and general administrative duties
• Enter and process program data accurately in database systems
• Manage inbound faxes and email communications
• Handle email, phone, fax, incoming mail, and outgoing mail
• Prepare and send program letters and materials
• Order office supplies and maintain inventory
• Report Adverse Events and Severe Adverse Events according to approved SOPs
• Complete timesheets, expenses, mileage, and CRM report validation within required timelines
• Review program documentation for completeness and consistency
• Perform additional administrative duties assigned by the manager
• Provide high-quality service to internal and external clients

Bilingual Intake Specialist

• Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service
• Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments
• Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience
• Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion
• Accurately track all customer interactions and lead progress within the CRM system
• Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates
• Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion
• Work alongside Optimy.ai’s AI Nurture technology to engage customers and secure qualified appointments for Sales and Service teams

Bilingual BDC Representative – EN/FR

• Create legal and other documents through copy typing, transcription, scanning and other methods
• Convert styles, perform mail merges, insert media into presentations, cross-reference, index and create tables
• Work with financial tables, graphs, objects and graphics applications
• Proofread and check documents for formatting, spelling, grammar, sense and clarity
• Compare document versions, check revisions and correct document corruption
• Develop working knowledge of the Firm’s document-production procedures and precedents
• Respond promptly to requests, meet deadlines and collaborate with departments and individuals across the Firm
• Use word-processing expertise on complex legal and other documents
• Manage workload fluctuations with minimal supervision
• Perform quality control, seek clarification and review others’ work as required
• Assist and mentor other team members
• Manage intake, prioritization and coordination of document production and support requests as required
• Provide firm-wide document production support using Microsoft Word, Excel, PowerPoint, Visio and other applications
• Document, log, track and respond to calls, emails, voicemail and drop-bys
• Manage escalations and retain ownership of document-production support issues
• Track calls, research issues and update the knowledge base
• Review procedures and recommend solutions for document production and support
• Perform other duties as assigned

Bilingual Document Specialist – Multiple Shifts Available

• Manage daily cash flow, banking relationships and liquidity to optimize the Firm’s financial position
• Oversee cash forecasting and debt management in accordance with Firm policies
• Ensure compliance with internal controls and treasury policies
• Act as a signing officer on all operating accounts
• Oversee management and administration of bank accounts, banking platforms and the corporate credit card program
• Oversee management and reconciliation of client trust accounts in compliance with applicable law society rules, regulations and Firm policies
• Develop and implement policies and procedures for trust fund administration, segregation and reporting
• Liaise with auditors, regulators and clients regarding trust account matters
• Respond to trust audits, inquiries and quarterly and annual reports
• Ensure timely and accurate trust account reconciliations and reporting to leadership
• Supervise the accounts payable team across all offices
• Monitor and improve efficiency, internal controls and regulatory compliance
• Operate and administer Concur Solutions for expense reimbursements
• Lead, mentor and develop the finance team
• Identify and implement process improvements and automation opportunities
• Prepare and present trust, treasury and accounts payable reports to firm leadership and management committees
• Collaborate with practice groups and office administrators on finance projects and initiatives
• Provide client services to lawyers and staff

Bilingual jobs in Canada

Bilingual Estates Specialist

Bilingual Fraud Advisor

Bilingual Nurse Case Manager

Bilingual Communication Specialist

Bilingual Document Specialist

Bilingual Nurse Case Manager

Bilingual Intake Specialist

Bilingual BDC Representative – EN/FR

Bilingual Document Specialist – Multiple Shifts Available

Bilingual Senior Manager, Treasury