Call Center Representative

• Support individuals receiving care by coordinating transitions across the system of care
• Serve as a key point of engagement for callers
• Assess needs across mental health, medical, and social service domains
• Complete needs assessments and other appropriate tools
• Initiate and submit referrals to medical and behavioral health care, community programs, and service providers
• Monitor progress toward individualized goals
• Facilitate timely access to services, including residential admissions when appropriate
• Collaborate with individuals, care teams, community stakeholders, and multidisciplinary teams
• Participate in supervision and team meetings
• Maintain working knowledge of care partners, service providers, and system stakeholders
• Support residential admissions through the bed registry and external stakeholders
• Follow program, department, and company policies and complete assigned duties

Explore Call Center Counselor at CarePoint. Review requirements and application details.

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