Call Center Representative

• Win back existing customers
• Conduct telephone interviews with existing and/or new customers
• Manage customer claims and complaints
• Participate in internal projects

Call Center Agent, Full-Time

• Provide telephone and written customer support in the energy sector
• Assist customers with questions about contracts, tariffs, bills, advance payments, and meter readings
• Handle customer inquiries as part of customer service operations
• Maintain and update customer data

Call Center Agent

• First point of contact for questions about energy contracts, including payment installments, meter readings, data maintenance, invoices, and contracts
• Provide information to residential customers by phone and in writing
• Advise customers on tariffs and contracts
• Deliver professional customer service for leading German energy and telecommunications companies

Call Center Agent – Energy Project

• Inbound first-level support for existing customers
• Technical customer support for TV, telephone, and internet issues
• Needs-based product advice and contract optimization
• Sales engagement in every call
• Professional customer service for leading German companies in the energy and telecommunications sectors
• Participation in a three-week paid training program on a fixed early-shift schedule
• Subsequent work in a two-shift system from Monday to Sunday between 7:00 a.m. and 11:00 p.m.
• Work every second weekend, with compensatory time off during the week

Sales Call Center Agents

• Inbound first-level support for existing customers
• Technical customer support for TV, telephone, and internet issues
• Needs-based product consultation and contract optimization
• Sales engagement in every call
• Participation in a 3-week paid training program on a fixed early shift from Monday to Friday
• Working a two-shift system, with the shift schedule provided several weeks in advance

Call Center Agent, Sales

• Win back existing customers
• Conduct telephone interviews with existing and/or new customers
• Manage customer complaints and claims
• Participate in internal projects
• 4–8 weeks of onboarding and training on-site at the customer’s premises, followed by the option to work from home or in a hybrid arrangement

• Answering and handling calls from credit cardholders
• Processing emails and maintaining master data
• Advising customers on online services, card terms and conditions, and bonus programs
• Assisting with questions about credit card statements, associated services, and the product range
• Serving as the first point of contact for customers with complaints of any kind
• Corresponding with credit cardholders, banks, and merchants

Call Center Agent – Inbound

• Receive and handle calls from credit cardholders
• Process emails and maintain master data
• Advise customers on online services, card terms and conditions, and bonus programs
• Assist with questions about credit card statements, associated services, and the product portfolio
• Serve as the first point of contact for customers with complaints of any kind
• Correspond with credit cardholders, banks, and merchants

• Provide phone and written support to customers in the energy sector
• Act as the point of contact for questions about contracts, tariffs, bills, payment installments, and meter readings
• Process customer inquiries as part of customer service operations
• Maintain and update customer data
• Participate in training and onboarding

• Provide telephone and written support to customers in the energy sector
• Answer questions about contracts, tariffs, bills, advance payments, and meter readings
• Handle customer inquiries as part of the customer service team
• Maintain and update customer data