Customer Support

• Answer participant questions via WhatsApp and email
• Follow guidelines and document next steps
• Support check-ins
• Maintain treatment plans using clear templates
• Handle administrative requests such as delivery status inquiries or address changes
• Identify when a question requires medical clarification and escalate it according to established procedures
• Support regular two-hour morning shifts on weekdays
• Cover occasional weekend or late-evening shifts, depending on availability
• Cover shifts during vacations or other absences by arrangement
• Bring recurring questions and suggestions for improvement to the team
• Improve responses and processes

Working Student: Customer Support, Digital Health

• Serve as the first point of contact for customers by phone and email regarding product inquiries
• Support Amazon customers through Buyer-Seller Messaging, A-to-Z claims, and returns
• Resolve issues relating to orders, returns, and technical inquiries quickly and professionally
• Coordinate with logistics, returns, and support teams
• Maintain the ticketing system and accurately document inquiries
• Develop creative ideas to improve customer service
• Work full-time, 40 hours per week, from October through March; during the summer, work 20 to 40 hours per week on a flexible, mutually agreed basis

Customer Service Representative – Sporting Goods Manufacturer

• Lead the current eight-person Customer Care team and set clear priorities for day-to-day operations
• Unite two service areas into one team with clear responsibilities and shared standards
• Manage operational support across the hotline, chatbot, and email
• Ensure customer inquiries are handled efficiently, empathetically, and to a high standard of quality
• Inspire, coach, and develop team members, providing regular feedback
• Establish and exemplify high standards of customer service
• Provide hands-on support in queues or on the phone in complex cases, for de-escalation, or during periods of high backlog
• Monitor team performance and customer satisfaction, and derive improvement measures
• Drive the use of AI and automation within the department
• Manage Customer Care KPIs such as CSAT and first-contact resolution rate

Team Lead, Customer Care

• Resolve customer issues and handle complex or challenging inquiries
• Document and follow up on customer requests in our systems
• Continuously build knowledge of new technologies and data protection
• Multitask while working across multiple communication channels simultaneously
• Handle complaints and difficult situations professionally
• Assist dissatisfied customers and escalate cases to the appropriate specialist department when necessary

Customer Support – Part-Time, Starting in the Afternoon

• Support users with day-to-day hardware and software issues
• Set up, maintain, and manage end-user devices such as PCs, notebooks, and mobile devices
• Support and administer the Microsoft 365 environment
• Create and maintain technical documentation
• Ensure smooth and reliable operations
• Process and track requests in the ticketing system
• Assist with second-level support for complex issues and incidents

IT Helpdesk Support Specialist – m/f/d

• Overall responsibility for the Western service region at the Essen location
• Leadership of approximately 60 employees
• Providing direction, coaching managers, and strengthening a regional service culture
• Acting as the strategic escalation point for complex cases
• Managing regional performance through KPIs
• Developing structures and processes
• Translating company objectives into regional initiatives in collaboration with Sales, Headquarters, and Executive Management
• Responsibility for the sites’ infrastructure and operating conditions
• Ensuring a professional working environment in collaboration with the Headquarters Real Estate department

Head of Customer Service, Western Region

• Handle and maintain customer inquiries and cases in the back office
• Review and update customer and order data
• Process inquiries relating to invoices, quotes, and bookings
• Provide support with error reports, cancellations, and withdrawals
• Provide customer support by phone and in writing

Customer Service, Back Office – Solar PV

• Provide telephone customer support for guests outside office hours
• Handle inbound customer support inquiries, primarily from arriving guests
• Assist guests with check-in
• Remain reachable by phone when the phones in Germany are switched off

Customer Support Representative – Native-Speaking Telephone Support

• Analyze and resolve complex incidents and service requests in the Microsoft 365 environment
• Perform root-cause analysis, troubleshooting, and develop sustainable solutions
• Ensure stable and high-performing operation of M365 services
• Work closely with First-Level Support
• Escalate to Third-Level Support or Consulting teams as needed
• Document solutions, processes, and best practices
• Support changes, rollouts, and small optimization projects
• Contribute to the continuous improvement of support processes and service quality

Support Specialist, Microsoft 365 Office

• Serve as the first point of contact for patients
• Respond to inquiries quickly, accurately, and courteously via email and, in the future, via chat and phone
• Support patients with payment-related matters, order processing, and general questions about products and treatments
• Analyze recurring inquiries and provide structured feedback to the Medical, Product Management, and Business Development teams
• Contribute to optimizing Customer Care processes
• Share ideas for continuously improving the patient experience
• Work closely with the Medical, Product, and Operations teams

Customer Support jobs in Germany