Operations

• Manage daily maintenance and laundry operations
• Coordinate scheduling, field staff, drivers, and service resources
• Monitor employee productivity, workloads, deadlines, and KPIs
• Ensure completed services are properly documented and invoiced
• Monitor laundry operations, turnaround times, and deliveries
• Review operational reports and resolve delays, discrepancies, and customer issues
• Work with accounting, sales, and operations teams to resolve problems
• Support Odoo/CRM improvements, workflow development, and system testing
• Prepare weekly management reports and recommend operational improvements
• Manage remote administrative staff and coordinate with technicians, drivers, and laundry personnel
• Ensure services are scheduled, completed, documented, and invoiced accurately and on time

Maintenance Operations Manager

• Design, build, and maintain accurate talent records for team members
• Track key milestones, including interviews, training, post-training progress, and three- and six-month check-ins
• Manage the talent pipeline from end to end and ensure candidates and team members are properly tracked throughout each stage
• Monitor employee departures, including when and why team members leave, to identify recurring patterns
• Review hiring outcomes and compare employee performance with information gathered during the interview process
• Identify characteristics and patterns associated with successful hires
• Identify common areas where team members struggle and potential gaps in the hiring and screening process
• Monitor early indicators among new hires, including readiness for additional responsibility and potential performance concerns
• Maintain accurate and organized data that supports hiring and talent-related decisions
• Communicate findings and operational insights clearly and concisely
• Collaborate effectively across teams to maintain consistent talent operations processes

Talent Operations

• Ensure workspace users receive a best-in-class experience
• Manage an internal team and/or contract management and service delivery of outsourced Workplace suppliers
• Ensure standards and KPIs are met across properties within the remit, including audits where applicable
• Support budget setting, approve costs within approval limits, and report and manage budget variances
• Interface with safety, health, environment and quality functions to meet Workplace Health and Safety and Sustainability responsibilities
• Support reviews and updates of Workplace standards
• Coordinate Workplace communications and Intranet sites
• Support workplace projects within properties as required
• Provide leadership, guidance and development to team members
• Ensure compliance with legislation, codes of practice, Arcadis standards and operational workplace services/HSE responsibilities
• Escalate and resolve portfolio-related Workplace issues
• Advise and guide Arcadis, senior teams and suppliers on FM and Workplace operational matters
• Manage the supply chain to deliver consistent service standards, financial and operational compliance, innovation and continual improvement
• Manage contractor and subcontractor compliance and service delivery, including reviewing RAMS, MS and COSHH data
• Manage property Workplace budgets, including setting budgets, reporting variances and corrective actions
• Interface with enabling functions to ensure effectiveness and efficiency
• Participate in the wider Workplace team and support development, innovation and improvement
• Deputize as required

Workplace Operations Specialist

• Work the compensation question queue daily, diagnosing missing deals, target corrections, and headcount and revenue discrepancies
• Resolve compensation issues directly where possible and route others to Systems, Analytics, or Accounting with supporting evidence
• Close the loop with employees who raised compensation questions
• Run monthly turnover for sales compensation trackers, including building each month, refreshing rosters, loading targets, multipliers, and accelerator thresholds
• Quality-assure formulas and roll-ups before managers and representatives access the trackers
• Monitor automated daily data-health alerts and investigate warnings or failures to root cause
• Verify fixes after subsequent data refreshes
• Investigate Salesforce data issues affecting compensation credit, including duplicate records, wiped dates, and miscoded fields
• File and track system tickets and maintain a log of defect patterns
• Apply mid-month roster changes, including prorated targets for exits, transfers, promotions, leave returns, and time off
• Maintain rep self-service tools such as payout calculators, deal-status lookup, and chatbot
• Identify incorrect AI-tool answers for correction

Sales Compensation Operations Specialist

• Answer and manage inbound company calls professionally and efficiently
• Identify the purpose and urgency of incoming calls
• Triage calls into sales, recruitment, support, or medical/operational pipelines
• Connect callers with the appropriate department, team member, or radiologist
• Take accurate messages and ensure information reaches the correct person
• Handle multiple incoming requests while prioritizing appropriately
• Follow communication and escalation procedures
• Serve as a primary point of contact for radiologists needing assistance
• Coordinate communication between radiologists, clinics, hospital systems, technical teams, and internal departments
• Handle and coordinate phone calls on behalf of unavailable radiologists
• Receive and route requests from radiologists, clients, and clinics
• Relay messages, requests, and information accurately between multiple parties
• Escalate urgent or complex concerns
• Maintain professionalism and confidentiality in healthcare communications
• Provide administrative support across sales, recruitment, support, medical, and operational departments
• Coordinate and follow up between departments
• Organize requests involving multiple teams
• Support day-to-day practice operations
• Reduce the Operations Manager's administrative workload
• Maintain organized records of calls, messages, and follow-up actions

Medical Liaison – Operations Coordinator, Radiology

• Provide expert support to clients on location data using proprietary tools
• Perform data manipulation tasks and resolve discrepancies according to established guidelines and best practices
• Provide customer-facing services that increase customer satisfaction and retention
• Deliver audits on listing data to maintain accuracy and quality standards
• Ensure timely completion of deliverables, meeting agreed SLAs and personal targets
• Follow communication procedures, guidelines, and policies to provide seamless client support

Data Operations Specialist

• Generate, update, and adjust commercial quotes accurately based on deal requirements
• Maintain HubSpot CRM organization and database hygiene
• Prepare deals and documentation for internal review, approval, and closing
• Apply commercial basics, including margins and revenue rules, to review quote structures and deal terms
• Perform light order provisioning tasks to ensure smooth handoffs and fulfillment
• Collaborate asynchronously and synchronously with team members using Slack and Google Workspace

Order Operations Specialist

• Design and implement patient intake processes covering documentation, insurance verification, and financial obligation determination
• Build systems and metrics to track care quality in virtual environments and identify discrepancies between patient self-reporting and clinician assessments
• Create processes that flag potential care issues and trigger coaching or accountability measures
• Leverage AI and telehealth technology to maintain quality standards as patient volume increases
• Lead clinician credentialing workflows, including state registration verification and insurance provider enrollment across multiple payers
• Collect and organize payer-specific information required by major insurers for payment processing
• Design onboarding systems ensuring compliance and administrative requirements are completed before clinicians see patients
• Build real-time dashboards tracking licensing, credentials, and payer enrollment across multiple states
• Implement managed-based care frameworks to track patient progress and care effectiveness
• Design telehealth audit processes to identify misalignments between patient outcomes and clinician notes
• Create objective-metric accountability systems for appropriate care delivery
• Develop KPI dashboards for leadership oversight of quality and compliance
• Identify automation opportunities across operational workflows to reduce manual work
• Streamline client scheduling, communication, and service retention using existing tools
• Implement technology solutions that increase efficiency without requiring new platform purchases
• Optimize backend systems to support multi-state growth without proportional increases in operational overhead
• Work autonomously on internal operations projects without day-to-day clinician or patient management

Operations Project Associate

• Support onboarding processes for new providers and ensure seamless integration into the network
• Organize and facilitate network engagement activities, including monthly virtual townhalls
• Schedule and coordinate training, group supervision, and Q&A sessions with the Clinical team
• Handle provider enquiries and concerns and provide timely, accurate responses
• Escalate complex operational issues and ensure closed-loop feedback
• Maintain communication channels, drive outreach, facilitate two-way feedback, and develop engagement materials
• Present consolidated feedback to leadership with actionable insights and potential solutions
• Track and analyse engagement metrics and recommend strategies to improve provider satisfaction and retention
• Collect and leverage feedback to improve operational efficiency and service excellence
• Maintain records of provider interactions, escalations, and resolutions for documentation and audit purposes
• Calculate provider compensation based on agreed rates and contractual terms and address payroll discrepancies
• Collaborate with cross-functional teams to coordinate efforts, communications, and service delivery
• Assist with service deployment for specific on-site or ad hoc requests
• Support commercial events, client delivery, and other initiatives
• Review and verify professional qualifications, local regulations, and licensing credentials
• Oversee mandatory training completion, compliance audits, licensure management, and corrective actions
• Contribute to new processes and tools and implement enhancements to improve provider experience and service quality
• Review and update policies and procedures in line with best practices and evolving service needs
• Maintain and update the shared repository of operational resources, guidelines, training materials, and FAQs

Engagement Operations Associate

• Oversee daily internal operations and ensure workflows are efficient, documented, and running without gaps
• Create and maintain SOPs, performance dashboards, and process documentation across departments
• Identify and resolve bottlenecks or communication gaps between recruitment, finance, and marketing teams
• Manage tools and data tracking across Notion, Airtable, and Slack
• Manage internal team members and hold them accountable to performance metrics and activity targets
• Build and maintain performance tracking systems
• Run structured daily or weekly check-ins and ensure team members consistently hit targets
• Oversee SDR or outbound team workflows, including activity tracking, pipeline hygiene, and cadence management
• Build and enforce outreach standards, scripts, and quality benchmarks
• Monitor SDR performance data and provide structured coaching and feedback
• Coordinate between SDR team leads and leadership to communicate and track targets
• Support onboarding, internal reporting, and weekly operations meetings
• Proactively surface performance insights, blockers, and risks to leadership
• Maintain organized internal records
• Participate in the multi-stage application process, including interviews, assessment, and background/reference checks

Operations jobs in Philippines