Patient Access Representative

• Serve as the first point of contact for patients and represent Mercy with high standards of customer service and compassion
• Facilitate all components of patients' entrance into Mercy facilities
• Schedule patient visits
• Register patients
• Verify benefits
• Complete pre-certification and financial clearance, including pre-visit collection
• Obtain and populate accurate patient data in patient records
• Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies

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