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Posted: 10/6/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate with patients and healthcare staff. Proficient in managing patient data, scheduling, and understanding insurance processes.
Highest-signal resume keywords
Customer ServiceMedical TerminologyInsurance PlansOrganizational SkillsData Entry
About the role
Key responsibilities & impact- Serve as the first point of contact for patients and represent Mercy with high standards of customer service and compassion
- Facilitate all components of patients' entrance into Mercy facilities
- Schedule patient visits
- Register patients
- Verify benefits
- Complete pre-certification and financial clearance, including pre-visit collection
- Obtain and populate accurate patient data in patient records
- Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
Requirements
What you’ll need- High School diploma required
- 1-3 years clerical experience and customer service experience preferred
- Experience with medical terminology and insurance plans preferred
- Ability to communicate effectively both orally and in writing
- Excellent telephone etiquette
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
- Strong organizational skills and attention to detail
- Ability to work under stress, meet deadlines and perform daily assignments accurately
- Knowledge and experience with various computer systems
- Ability to use a 10-key calculator and computer keyboard
- Ability to push, pull, and/or lift 50 lbs on a regular basis
- Ability to stand and walk for prolonged periods during each shift
- Ability to grip, reach, bend, kneel, twist, and squat
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationBenefit VerificationPre-CertificationFinancial Clearance10-Key CalculatorComputer Systems Proficiency
Soft Skills
Effective CommunicationTelephone EtiquetteAttention to DetailRelationship BuildingStress Management
Industry Keywords
HealthcareMedicare GuidelinesAccreditation Agencies